The overall experience was good but we had concerns with the lack of social distancing & mask wearing & sanitising throughout the trip. Considering the global crisis we are facing I would expect tour operators to do the most they can to ensure the safety of their guests. Our guide, for example, would stop to pick up random strangers next to the road & these individuals did not wear masks or anything of this sort but would drive with us for long durations. This was quite concerning.
In terms of the guiding & the park - this was great. The guide was knowledgeable and made extra effort to ensure we were able to view the animals as best we could.
It was very disappointing when the vehicle broke down on our last day. This meant we were unable to go into the park on the morning safari as scheduled. There was no alternative, no other arrangements to ensure we could still enjoy our morning drive. When the vehicle was finally fixed the guide suggested we immediately return to Nairobi while the vehicle was working as he didn't know whether it would break down again. So our whole experience was overshadowed by this. It is a once in a lifetime experience to visit the Masai Mara & to be told that we are unable to experience our last game drive was simply unacceptable.