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Reviewed 4 April 2018 via mobile

We had a generous service for many delicious Lebanese and arabic food and desserts.
I will rocommened this hotel for every one i know.
all hotel staff was good except hamza was Professional thank you for your kindness

Stayed: March 2018, traveled as a couple
Thank Rosa a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 5 April 2018

Dear Rosa,

Thank you for taking the time to share such a wonderful appreciation review on Trip Advisor regarding your recent stay at Hilton Dead Sea Resort & Spa.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We appreciate your great feedback about our staff and the special care they have shown.

Again, we look forward to welcome you back in the near future.

Sincerely,
Hilton Dead Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

While the room, location, overall atmosphere, on-site amenities, breakfast, cleanliness, and facility design are amazing, it is the staff of the Hilton Dead Sea Resort and Spa that truly make this hotel exceptional! From the moment we arrived until check-out, we were welcomed with genuine warmth and enthusiasm. Not only do the staff strive to meet your requests, they provide such an individualized and caring experience that your needs are consistently exceeded. The kindness of the staff is so genuine that no matter your length of stay, you will feel as though you are truly a part of their family. Specific thanks must be given to Judee in the breakfast restaurant, Mohammad in concierge, Omar N and Felias on the front desk, Ali in the upper pool bar, and Younes and Marwan in the beach bar!!! While everyone was amazing, these specific individuals truly made our experience one to remember. I cannot recommend this hotel enough!

Room Tip: Seaview room on a higher level floor
  • Stayed: April 2018, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank haleyh824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 5 April 2018

Dear Haleyh,

Thank you for taking a moment to share your recent experience at Hilton Dead Sea Resort & Spa.

We are very happy to hear you found the hotel in general to your liking and we want to thank you for taking the time to share your feedback on Trip Advisor. we are really happy to read the positive comments about the service and facilities that highlighted the experience you had whilst a guest at our hotel.

Thank you for staying at Hilton Dead Sea Resort & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dead Sea.

Best Regards,
Hilton Dead Sea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Hilton has a fantastic view and access of the Dead Sea and all personnel gave excellent service especially those at the Spectrum restaurant - Kenelyne, Mark, Judee, Vebian, Michaella and Alaa. Everyone offers a friendly smile and treats you like family. Thanks for a wonderful stay!

  • Stayed: March 2018, traveled on business
    • Value
    • Rooms
    • Service
Thank JG2_travel_lioness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 5 April 2018

Dear JG2_travel_lioness,

Thank you for taking the time to share such a wonderful appreciation review on Trip Advisor regarding your recent stay at Hilton Dead Sea Resort & Spa.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We appreciate your great feedback about our staff and the special care they have shown.

Again, we look forward to welcome you back in the near future.

Sincerely,
Hilton Dead Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018

This resort is right on the shores of the Dead Sea. The views from the rooms and public areas are terrific. The room was very well appointed and comfortable. Breakfast on the balcony overlooking the Dead Sea was terrific, featuring a good selection of food and great service from staff, especially Veibien. The executive lounge was very comfortable and offered drinks and canapes in the evenings and breakfast. Helen in the lounge was a delight. For a new property though I did experience quite a few pesky problems - the bath plug was non functional, bedside lamp needed a new bulb, bedside clock displayed very wrong time and couldn't be reprogrammed by guest and the safe needed new batteries. Room detailing left a bit to be desired. The highlight was floating on the Dead Sea and covering myself with the black mud. The pool was terrific too.

Room Tip: Worth paying extra for executive lounge access.
  • Stayed: March 2018, traveled solo
    • Location
    • Rooms
    • Service
Thank ahpratt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 4 April 2018

Dear Ahpratt,
Thank you for taking a moment to share your recent experience at Hilton Dead Sea Resort & Spa.

We are very happy to hear you found the hotel in general to your liking and we want to thank you for taking the time to share your feedback on Trip Advisor. We are really happy to read the positive comments about the service and facilities that highlighted the experience you had whilst a guest at our hotel.

Thank you for staying at Hilton Dead Sea Resort & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dead Sea.

Best Regards,
Hilton Dead Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

Staying in this hotel was a perfect start to our trip. Private access to dead sea was a great addition to the other amenities. Pool side restaurant, live music in evening, breakfast and every other thing was great but the best part was swimming pool, pool bar and room. All together a great stay. Happy us! Thanks!

Stayed: March 2018, traveled with friends
Thank Tanya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 3 April 2018

Dear Tanya,

Thank you for taking a moment to share your recent experience at Hilton Dead Sea Resort & Spa.

We are very happy to hear you found the hotel in general to your liking and we want to thank you for taking the time to share your feedback on Trip Advisor. We are really happy to read the positive comments about the service and facilities that highlighted the experience you had whilst a guest at our hotel.

Thank you for staying at Hilton Dead Sea Resort & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dead Sea.

Best Regards,
Hilton Dead Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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