Booked a Standard Queen Room through booking.com decided to go day earlier rang motel was told two separate payments on arrival and can Upgrade the room so we don't have to move rooms the next day. From a spacious standard queen room to a small twin room with a toilet suitable for a child not adults. Very noisy wall's like one brick not double brick as neighbours disrespect others after midnight with giggles to crying domestic.
Our booking.com was cancelled by a staff member without our permission and money taken from our account straight into the motel account.
Romantic Suprise turned into Total Disappointment......