Had bookings for my wife's funeral, had booked 4 rooms with mulitable nights accommodation. The manager Ross was rude to start with and became Ryder with every phone call because we needed to change some nights,as you would expect with people coming from Darwin,Bunbury. Because we made changes he charged us up front,which was ok but when we added the total up he charged us $ 150 extra. We rang him he said because we made so many changes he was keeping it in case we made any more. We asked him for it back he wouldn't. We had argument over phone, he threaten to cancell the whole lot. I explained again about my wife mums funeral he said if everyone said that how would I make any money. I then cancelled the whole 4 rooms I think in total. 11nights. He hung up on me. Do not deal with these people. Management and Professional behaviour non existent.