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Infinity Bay Spa and Beach Resort
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Reviews (2,234)
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1,540
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19 - 24 of 2,234 reviews
Reviewed 3 weeks ago

Visited for March break and had a 2 bedroom/2 bath condo on the 3rd floor overlooking the pool.

Staff were incredibly friendly, kind and helpful.

Security is top notch and felt very safe

We did the all inclusive with Sunwing and found the food and drinks all great. The buffet is small but always had variety and it was fresh and tasty. Great blender drinks and beer options down at the beach bar. You receive vouchers for 2 meals down at the beach bar/restaurant (lunch or dinner - your choice)

We will be back (I'd move there for the winters if I could!).

My only feedback was to buy new beach loungers as they are all past their best-before date (saggy/uncomfortable) and put some more umbrellas up by the east end of the pool so more people can enjoy the gorgeous infinity pool (it get super hot without any shade so the umbrella and shade spots are snapped up very early with people going out at 6am to reserve). The beach has lots of palm trees so shade isn't an issue there and there were always spots until mid morning.

45 minutes from the airport with a quick stop at Eldon's grocery to pick up some snacks and beer/wine for our condo. We also tried a few spots down the beach (Pizzarama stone fire pizzas and the Hangover Hut burgers behind Bananarama are both musts!!!)

The beach and diving along with service and quality of food/drink will bring us back soon. Room was super comfortable. I think this is the best place on West Bay.

My husband and 15 year old took the 4 day scuba diving/open water/deep dive course and found the staff at the dive shop amazing.

  • Stayed: March 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank OntarioHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 2 weeks ago

Dear OntarioHopper,

Thank you so much for taking the time to write such a great review from your stay at our resort. We are happy to hear that our facilities, food and service exceeded your expectations.

We bought new beach loungers and umbrellas and are hoping to have them here soon, so you will be able to enjoy them in your next visit.

We hope to host you again soon!


Best Regards,

Rick Kolinsky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Our family Vacations was great, the customer service was excellent, our room was clean and well maintained. The pool and beach was raked and cleaned...
the staff was very friendly, They have people that are just as AMAZING!!! Marvin in the pool area was so nice and helpfull
I would highly recommend! We will be back

Room Tip: They don´t have elevator, so if you stay in the higher floors you will need to use stairs.
  • Stayed: March 2018, traveled with family
    • Value
    • Rooms
    • Service
Thank Cecil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 2 weeks ago

Dear Cecil E,

Thank you for staying at Infinity Bay Spa & Beach Resort. We are happy to hear that you had an outstanding stay at our resort and a phenomenal time in Roatan.

We are delighted to know that our service and facilities were of your total satisfaction.

We always look forward to making our guests feel welcome, we will congratulate Marvin for his great service.

Hope that you and your family can visit us again soon.


Regards,

Rick Kolinsky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The customer service was excellent, the staff was very friendly, our room was clean and well maintained. The beach was raked and cleaned every morning, the pool guys were there cleaning every day at 6:00am, the entire resort it is incredibly well run. We had an issue with our in room wi-fi and IT was there in less than 30 minutes to fix it, the batteries died on our in room safe and the maintenance person was there in less than 15 minutes to install new ones and make sure it worked. Breakfast was AWESOME! Lots of variety, great food. Great diving with the best dock in West Bay. Infinity Divers was awesome to dive with. I would highly recommend! We will be back!

Room Tip: The garden view rooms may be a little quieter since they are a little further from the pool and Palapa Bar.
  • Stayed: March 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank waynejohnsonmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 3 weeks ago

Dear waynejohnsonmn,

Thank you for staying at Infinity Bay Spa & Beach Resort, I´m glad that you had an outstanding stay at our resort and a wonderful time in Roatan. We are delighted to know that our facilities and restaurant exceeded your expectations.

Hosting you with excellence and quality are our commitments.

We look forward to welcoming you back in the near future.

Regards,

Rick Kolinsky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Paradise Lost

Airport Travelers Warning:

If you are travelling to Roatan read on so you are not another victim of luggage theft…..

This review will have two parts 1) Our experience at the Roatan Airport which turned out to be my wife’s and I worst nightmare in Paradise 2) Our experience at Infinity Bay which made the nightmare less painful.

1) Airport Travelers Warning - Paradise lost...We have been coming to Roatan and Infinity Bay multiple times per year over the last three to four years. We have normally been greeted by Infinity Bay personnel holding signs and welcoming us with open arms. Sometimes we would ride the Infinity Bus and other times they would help us get a private car so we could stop to pick up some groceries at Eldons. Either way we knew the “Infinity Experience” had begun and our safety and the safety of our luggage was assured. When we arrived this time, our “Infinity Experience” turned out to be a set up for a luggage theft. A person with an Infinity Sign and someone named Luis stopped us after we cleared security and asked if we were going to Infinity Bay. We said we were but planned to get a private car. The person with the Infinity sign and Luis assured us they could put our bags on the Infinity bus and get us a private car. Since we had done this in the past, we gave them our bags, tipped Luis $10 for taking our two bags and proceeded to take a private car from a company that provides transportation services for Infinity Bay. Everything went well until we got to Infinity Bay and our bags were not on the bus. It turns out Luis and his buddy who was holding the Infinity Sign were not authorized representatives of Infinity Bay. My bag showed up several hours later after an Infinity representative somehow located it at the airport. Unfortunately, my wife’s bag had been stolen. The financial loss was significant (over $2000 of personal belongings), The most devastating loss for my wife however was being at Infinity Bay for a highly anticipated vacation with nothing but the clothes she was wearing...just getting the basics to survive the week on Roatan required an extraordinary amount of precious vacation time, patience, and creativity on my wife’s part.

We were assured by Infinity management that no one would be permitted to hold an Infinity sign in the future unless they were truly affiliated with Infinity Bay. We were also assured by Infinity management that Airport management and security were also made aware of this issue. We appreciated these assurances but the damage had been done. My advice is to be aware that your belongings are not safe in the Roatan airport and don’t ever let them out of your site. (When we left to catch our flight home Luis was still taking tourists bags when they left security).

2) Our Infinity Bay Experience…We were very appreciative for all the help Infinity Bay gave us when they were made aware our bags were missing. My bag was located and returned as a result of their quick response and concern. Unfortunately, they could not do the same for my wife’s bag. Even with the loss of my wife’s luggage our stay was special. The service we received from all Infinity employees was outstanding. Whether it was Luis at the front desk, Oliven at the pool setting up our tables/chairs each day we were there or from Juanito at the pool bar , Irma keeping our room spotless,Sindy’s amazing responsive service at the LaPalapa, and Herden special made to order omelets at the breakfast Omelet bar…the service was beyond 5 Star! We were even treated to an upgraded room (Second floor in the ocean with a wrap around balcony). It was Easter Week so Infinity Bay was at capacity but service levels were at the highest levels. We never felt we were inconvenienced with wait times at the restaurants, pool, room cleaning, beaches, or front desk despite the extraordinary number of guests. If we had not lost our bag, our stay at Infinity would have been one of our best experiences. Infinity management continues to make a variety of improvements for its guests (a new coffee bar and convenience store in the hotel) in addition to the 24 hour health club, popular Serenity Spa, and more dining options in the main building and the LaPalapa. The dive shop also has new management and doing a great job. Bottom line Infinity Bay is still hands down the best place to stay in Roatan. Unfortunately, you have to land at the Roatan airport to get there!

Room Tip: We stayed in Room #103. The ocean views and wrap around balcony were amazing!
  • Stayed: March 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank uscdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 2 weeks ago

Dear uscda,

It was great to have you and your wife back to Infinity Bay. You two have become part of the family over the years and we always look forward to your arrival. We have had some meetings with airport management to express our disappointment with their internal procedures. We feel confident that they make the necessary adjustments to ensure this does not happen again.

The entire team was extremely proud to read your review and learn of your satisfaction with your Infinity experience. This week we have an all-staff meeting in which we will celebrate your feedback and recognize the team members mentioned. look forward to your next visit!

Sincerely,

Rick Kolinsky

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Reviewed 3 weeks ago

This was our 4th time back and it was AMAZING just like all the other times. They have some new people that are just as AMAZING!!! A huge shout out to Clarissa, the new guard, Carlos, Nacho and Princess at the bar and servers. I hope I'm not forgetting anyone. Many people that are still there are still the best and a huge thank you to all of you!!! Can't wait to come back next year!!!! Our home away from home!!! Love to you all!!! XOXO

  • Stayed: March 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank andrea h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 3 weeks ago

Dear andrea h,

Thank you for taking the time to write such a great review from your latest visit, we highly appreciate your preference.
We will most definitely give our caring associates your compliments for their great performance.

We are glad that you had a nice time while staying with us.

We hope to see you again soon!


Sincerely,

Rick Kolinsky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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