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Rivermount Hotel and Resort
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Reviews (25)
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All reviewsthe riverinfinity poolpublic areasilocano foodcable tveggsilocos nortetranquil settingremote locationpeace and quietduring our staygarlic ricewifiviewbarguestslobby
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Reviewed February 12, 2017

This is a long overdue review and appreciation to the staff of Rivermount Hotel and Resort and its Resident Manager Charlie P. Ramos. My family and I stayed and truly enjoyed the unparalleled hospitality of its staff in early part of December 2016.

I chose this hotel as the venue for my family's reunion after searching online from NYC. Relying on website photos and other guests' reviews is not always the best way to make decisions, so I sent my younger sister and her family who live locally to check out the place. The photos they took and their feedback made me decide this would be the venue for my siblings and I to spend time with our mom who just had a mild stroke. This decision made all the difference in creating the great memories we will always remember with our mom!

For a hotel still in its first year of operation, the staff were particularly attentive and anticipatory of our needs. Since we checked in on different dates, the Front Desk staff Cherielyne and Jessa noted our desire to be in close proximity with our family when it was possible. Asking for an extended check out as our flights were later in the evening was not a problem at all with the Resident Manager Charlie, who was so accommodating during our entire stay.

Since the size of our respective (sibling) families were varied, we also had differing room types, and each attested to the cleanliness and availability of all linens when requested , i.e., extra towels and spare bed mattress. The rooms were cleaned and set everyday and fresh towels provided. However, the one big drawback in the guest rooms is the poor connectivity to the wifi. We noticed on the hallway that all they had on each floor were the size of pocket routers! As I was working from my laptop, I had to be in the lobby or the restaurant to access a very weak wifi reception. Do not expect any high tech connectivity when you stay here. Better still, just come here and relax sans electronics!

The location of the hotel is picturesque.My room had the river and mountain views as well as the infinity pool view which were quite relaxing when I was alone in my veranda and just watching the sunset.

The room attendants I got to know during our stay were all extra friendly and helpful. Levy, Rose Anne, Eden and Vincent were with ready smile when you meet them on the hallway and would ask if we needed anything.

Ameninities one would expect in a hotel in a remote location are still lacking here. Aside from the beautifully set infinity pool , the restaurant and the lobby bar, there are no other amenity that would keep one busy and occupied aside from reading your book and spending time with the people you are with (which are both great). When we ask for a function room to accommodate family activities, we were shown a karaoke bar that has not yet been opened yet. It was a great room , but it could only be accessed through a long stairway and no handicapped access. The mountain view from the bar, however was priceless!

A spa and massage service would be nice additions to this tranquil location. Even just a massage service in the cabanas near the river would be great.

The restaurant, although there was only one in the hotel, had great service and Ilocano food. The breakfast included in our room rate made it easy for everyone each morning as we all gathered in the restaurant to plan our day. The restaurant servers Jessa and Sira made each meal and our family's gathering extra special with their attentiveness. Gleen, Charlotte, Arvin, BJ, R-jay and Carmelo were all very polite and attentive as well. The wide patio outside the restaurant became our family gathering and venue for our activities, which Resident Manager Charlie was kind enough to let us use.

The courteous and friendly staff made our stay memorable.

However, I also feel compelled to mention that as this is a very young staff and probably for most of them, this is their first hospitality industry experience, minor attention to details need to be addressed for them to succeed further as 'the destination in Ilocos Norte'. They need to be 'more' anticipatory of each guest's needs. As the location is a little far from any transportation hub, there should be a shuttle service to town / city of Laoag in the morning and afternoon. Towels need to be provided in the pool area with a drop box for wet towels. Turn down service in the rooms would be nice as well. Keeping conversations in public areas to themselves and not within hearing of the guests.

Overall, our stay was fantastic and would gladly go back again!

Room Tip: Get the river view room. it's worth the money!
  • Stayed: December 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank BBKJ1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2017 via mobile

The hotel view is super nice very natural and the food there is nice as well.
The room is comfortable staff there are helpful. But around that area no supermarket,and if u don't have car it a bit difficult to go at the hotel they have service Limo as well.

Stayed: December 2016, traveled with friends
Thank vasitas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2016 via mobile

Located in San Isidro, Sarrat, Ilocos Norte, Rivermount is perfect for guests who want quiet time spent with the friends and loved ones, away from the noise of the big cities. Its location alone, between the placid Padsan river and Sarrat's lush hills give guests a feel of nature as well as comfort and exclusivity. The hotel has exquisite rooms, infinity pool, cabanas, restaurant, bar, and function rooms. Service is also exceptional. Makes us want visit this hotel again.


Stayed: September 2016, traveled on business
Thank WanderLustDavao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2016

GOOD: Rooms are basic but clean. There's a very quaint souvenir corner selling, great quality goods from the local community.There's lots of toilets in all the public areas. The staff was polite and nice to guests.
IMPROVEMENTS: Hotel needs more character, It says resort, but it was just based on the infinity pool, no other amenities (spa,gym,massage,salon) and activities to do here. A cereal breakfast took 15 minutes to arrive and was too pricey. Our balcony and the hallway where we were booked at the 3rd floor smelled like cigarette smoke, which was a big turn off. At the poolside, there was very loud off key karaoke singing from the neighbour next door. They charge extra for towels to use at the poolside so you have to bring down your room towels when you go swimming.

Room Tip: Quieter rooms are on the riverside view
  • Stayed: October 2016, traveled with family
    • Value
    • Rooms
    • Service
Thank Annette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2016

We stayed here for 4 nights during a visit to Laoag and Sarrat. The rooms are spacious, the beds comfortable, the food good, the staff courteous and mostly efficient; it's a new hotel so they are still learning to be proactive. The swimming pool is nice and refreshing and well maintained. And the location, right on the river is lovely. Most of the time the river is slow and not very full. We were there during a typhoon which made it a real river. Would definitely stay again.

A recommendation to the hotel: provide towels at the pool instead of having guests bring their towels from the room.

Room Tip: Ask for a river view.
  • Stayed: July 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 282ChrisB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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