We stayed here last January. I wasn't able to write this earlier because of my schedule. Anyway, this place is not for Senior Citizens. I know that I shared that beforehand in my long email correspondence with Boots. We booked 2 Elite and 2 Superior. When the first batch of our group arrived there, they were told that we were transferred to the top most rooms, the Casa Principal. Again, I repeat, we had Senior Citizens with us and as expected they complained right away. The reason, we were told, was the rooms were full. Note, we booked the rooms as early as October 2016. To be told that the rooms were full was a great first impression, not to mention that we even cancelled one of the Elite rooms that we booked a few days before. They were lucky I wasn't among the first batch to arrive and that our Senior Citizens already settled in because they'd have gotten it from me. Unbelievable!
So we thought that the Casa Principal was better despite the location. But we were mistaken. On our first night, one of the staff, a woman (I forgot her name) was touring a foreign couple. Not sure why, but she was showing them Casa Principal. Note that we were already there, and we were unpacking. To our surprise, the couple sat in the kitchen area and lit cigarettes! We were under the impression that that area was ours, and it was not a public area. So I had to tell their tour guide to ask them to leave and that we had kids with us, and we did not want to inhale their smoke.
We also had our encounter with Mickey Mouse a La Estancia Busuanga. Mickey was happily running between the rooms in one of the ceiling beams. We also had tuko to accompany us through the nights.
Our disappointment did not stop there. Dinner was supposedly 7pm and after several follow up, they were served between 730 - 8, I forgot already. We were starving. This was on our first night. We were looking forward to the great reviews on their food, but lo and behold, they were tasteless. I didn't even finish the pancit. They improved the next day, but on our last day, my batch left early and the batch that was left behind complained that they were served leftover breakfast, they weren't even re-filled.
We never got to use the pools. They were dirty. My sister asked the staff but was told that they couldn't use it. Another major disappointment was the beachfront I was told about, was so ugly. It was so tiny, not even worth mentioning. It was also very dirty. I didn't think it was swimmable, though I saw a mother sunbathing and her son frolicking.
But I have to give it to the staff, they were very accommodating. They catered to all our requests and complaints. That's about the only good thing that I liked during our stay here. My mother overheard our balikbayan relatives in the plane saying "Ang pangit ng napuntahan natin!".
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