As a family we used to love this place, but my last 2 visits I have recieved poor service, and lack of availability of foods on menu. First visit... sat in bar area for food at lunch time... friend ordered starter and main, I ordered main and mini pudding/coffee (due to unavailability of all the starters I chose). Starter came out, which she said tasted great, but couple of minutes into eating our mains come out, the waitress did not seem phased/apologetic that my friend was still eating and left them on table. Again could not complain about the taste but my coffee then came out a couple of mins into eating our main. Such a shame because clearly chefs great, but front of house seemed to lack service experience and have not been trained.
Second trip with my family... again unavailability of a lot of food on menu, but only told when starting to take orders as opposed to when giving us our menus. Cannot grumble about the taste of food we had though. Service just very odd, not very friendly, took along time to input our orders on their hand held device, making us feel awkward as we were just sat there. Also staff didn't seem knowledgeable about industry... for instance our waitress did not know that white zinfandel was a rose wine so stated they did not serve it but was on drinks menu... turns out she was looking on white wine list. Hardly any puddings left so we ended up taking a trip to McDonalds for a mcflurry!!
Such a shame as food tastes great, but clearly an issue with service.... need more training or need to employ people with some experience... and lack of choices on both occasions led to disappointment!
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