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₱4,507
Breakfast included
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₱5,596
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JanicePG
Mumbai, India

Beautiful View. Lovely Service!

5.0 of 5 bubblesReviewed Dec 16, 2013
We loved our stay at Devonshire Greens... We booked our honeymoon trip with Kerala Holiday Mart who along with the Hotel coordinated and had our valley view room decorated beautifully. As soon as we entered the room, it was so lovely to see this beautiful sight with roses, balloons.. Our room was located on the 3rd floor and our balcony opened up to these luscious green tea estates.. Nothing beats the view! Simply breathtaking!

The food at DG is average... The breakfast and dinner menu has a relatively decent spread.. however, predominantly veg with dishes from North India.. This could be an area of improvement. Being Kerala I really expected more of the traditional karimeen curry and fry.. But we loved how they experimented with the dinner menu... Pumpkin soup and Rasam pineapple combination was truly lovely....

Besides this Devonshire Greens offers guests a lovely time, the staff is very warm and friendly, always eager to assist with absolutely anything. They have a lovely bon fire setup to enjoy the Munnar weather in the true sense.. And for those who wanna shake a leg, they turn their conference room into a complete disc in the evenings and mind you they can really surprise you with some really good music...
Date of stay: December 2013
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed December 15, 2013 via mobile

Rooms are not so spacious,they are lacking in variety of food , little bit far from city center, but the valley view from rooms balcony is amazing.its nice place for couples rather than family and friends

Date of stay: June 2013
Trip type: Traveled with friends
1  Thank Prochwani95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 13, 2013

This is one of the best properties I have stayed in. The location is awesome with hotel located on hill surrounded by tea gardens.The hotel itself is beautifully built and very clean. Staff is really helpful and make you feel at home.

Best part was the fact that it was on lane which leads to Attakadu Falls.If you are a morning person you can go on a walk to falls and go to shack on sides of fall. Also you can have cardommom tea made by using freshely procured cardommom from the garden there only. Special thanks to Jose(Restuarent Manager) and Anil(Chef) for taking us along.

Oveall a really nice hotel for relaxing ur mind body and soul.

Date of stay: December 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sherry_navtej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 11, 2013

After a tortuous 4-hour drive from Cochin, Devonshire Greens (DG) provided a welcome relief. The Hotel is nicely located: close to the town of Munnar, but not too close. Check-in was smoothly handled. We had booked 3 rooms and effort was made to ensure that all 3 of our rooms were on the same floor. The rooms were chic, visually pleasing and provided a nice view from the balcony. Food from the a la carte menu was pleasing. However, the buffet spread (catering mainly to the North Indian palate) cannot be described as anything more than average. Like many hotels in India, the waiters at the restaurant did not seem to be motivated / incentivized and there were some communication problems even though we speak English without any accent. There were a lot of honeymooning couples, whispering and giggling in and about the hotel premises. If that is the kind of thing that irritates you, then you may want to find yourself another accommodation. The thing we enjoyed the most about our stay was the early morning walks with the friendly restaurant manager, Jose. That is a highly recommended activity before breakfast. On the negative side, we found that some of our requests needed reminders: (i) we had to call twice for the extra bed we had asked for (the bed eventually arrived after our kids had gone to sleep) and (ii) our request for a pitcher of lime juice to be served at 8.45pm in our room was totally forgotten by the waiter who took the order (this time we did not bother to send a reminder). While the Hotel does have a gym, it is housed in a small claustrophobia-inducing room without a view / window (except of the corridor). And if you are using the gym, be careful when you stretch, lest you hit something. The gym seems to have been added as an afterthought purely for the sake of saying that the Hotel has a gym. On the whole, our stay at DG was passable but there is room for service levels to improve.

Room tip: For the sake of a better view, ask for rooms on a higher level
Date of stay: November 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Manoj_solas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 11, 2013

I don't think this hotel deserves to be the second best rated hotel in Munnar. They have a good location, but they need to do a better job in a lot of different areas.
First when we checked in, they gave us two rooms with Tree Views - I mean it. There were tall, large trees outside our windows, so we couldn't see the "Valley Views" we were supposed to have as per our reservations. When I went to the front desk asking to move us to rooms with actual Valley views, they said, "we are booked for the night and no other rooms were available." Not the ideal way to start our vacation. The rooms were not as clean as we were expecting. We were on the lowest floor and if you stood on the hallway for a couple of minutes, you could smell a sewer like smell. We found a dead cockroach (the biggest I have ever seen) as we were entering the elevator. They have a lot of work to do in their rooms department for sure.
On a positive note, the restaurant was Great! The food always tasted fresh and delicious. Great Service. If I am in Munnar again, I will not stay here. But definitely visit the restaurant for a meal.

Room tip: If you book a valley view room - make sure you check the room and the views before taking your luggage in. Also don't stay in the lowest floor of the hotel, it stinks...literally!!
Date of stay: November 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chinmaya S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Devonshire Greens Leisure Hotel And Spa, responded to this reviewResponded March 2, 2020

Dear Mam,

Very sorry to hear that you had bad time in Devonshire greens hotel .Will make sure that it wont happen again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

My travel agent had recommended we stay at the Windemere Estate in Munnar but I unfortunately over rode his recommendation due to the great review in TripAdvisor.

Please understand I have never given a one star in a review. If it was possible to give minus stars I would.

How and why they have an award from TripAdvisor itself is incomprehensible!

The irony is location location location is superb! the view are superb provided you are NOT in 01 or 02 or 03 or 04 or 05 rooms on most floors.

In all the time I have written reviews and from the past, never repeat never have I or my friends seen a more demoralized staff then at this hotel.

In addition the food and drinks barely edible and teas (!!!!!!) drinkable as were the choices for food and fruit in the breakfast.

Munnar is great place to see the magnificent views and for a stay but not at this hotel.

Go at your own peril. You have been warned.

Date of stay: November 2013
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank CalmEarth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
devonshiregreens, General Manager at Devonshire Greens Leisure Hotel And Spa, responded to this reviewResponded December 21, 2013

Dear Guest,

At the outset we thank you for your stay at Devonshire Greens.

We are stunned by your unfair comments, (rather allegations). We would like to clarify the actual facts from our end, and these following factors could have triggered your provocation.

a) On your arrival itself you were fuming at our front desk staff for reasons not connected with our operations, like the road infrastructure and the long drive from Cochin.

b) You were shown at least three rooms and you were not satisfied for unexplained reasons and partly blaming the window view, and to make you stay comfortable we allotted you our premium category suite which was three times higher than your paid tariff.

c) The elaborate buffet dinner was substituted by an ala carte dinner on the first night upon your request and the bill was around INR 2600 against your limit of INR 1200 for three people.
The second day of your stay you wanted a repeat of the a la carte where your prospective Restaurant bill was going to be around 3600, and we were polite enough to remind you to limit the order, this annoyed you, and you opted for the buffet itself.

d) The Hot water part was not found to be an issue as our maintenance engineer had checked it after your reporting.

e) And to remind you that you refused to pay the Mini bar bill for no apparent reasons.

On the day of your stay we had 100% occupancy and please note that you were the only guest to comment this way and unfortunately you turned down several requests from my managers for an appointment with you. We quite well remember your threat of a negative trip advisor review against us, Dear Sir, we would like to remind you that we are into the hospitality business and we respect each of our guest’s sentiments and their reasonable demands, but we regret that we had to reveal these underlying factors to clarify our view point.


General Manager
Devonshire Greens, Munnar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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