I found the staff and service very very good. The Hotel itself was very clean and tidy from all that i saw in both the Cafe area, the Room itself, and the lobby and lifts. I couldn't fault them all in that way. It was a brief to Tacloban, only overnight but This hotel was excellent. Had issues with the keycard for the room and a Room attendant helped me with speed and a smile. I would stay here again. The only downside with the room was one small window elevated, apart from that i would stay here again. Clean comfortable and central.