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Reviews (1,128)
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1 - 6 of 1,128 reviews
Reviewed 21 October 2015

I chose the Vila Suzana, as it seemed a different hotel than others the gardens, and the vegetation, the quiet surroundings, the chalets are cozy, even if not luxurious, but it is worth the stay and breakfast is excellent, my best choice in Canela and less expensive than Gramado, ....go for it.

Room Tip: Take a Chalet
  • Stayed: October 2015, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Temper43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 March 2015

We've recently returned from Vila Suzana Parque Hotel in Canela and had a wonderful time.
The hotel is in a beautiful, quiet part of town - a pleasant 15 minute walk from the centre of Canela.
You would think you were in the middle of Europe rather than Brazil - cobbled streets and German/ Austrian style buildings.
There is a very relaxed, village type feel to the whole area ( including nearby Gramola, a short 10 minute drive away.
Canela is conveniently central for local attractions, including waterfalls, forest walks, child friendly themed attractions and many chocolate manufacturers.
However the real highlight of the trip was undoubtedly the hotel itself!
The villas are really comfortable with great beds and wonderful outlooks over the grounds and (in our case) the big koi pond.
Hotel managers James and his sister Carolina make you feel absolutely at home and nothing is too much trouble for them.
The hotel provides fantastic breakfasts in a lovely setting either inside or out and with homemade
cake as part of the fayre every day! (a first for us but what a great way to start the day!)
We could not recommend this hotel highly enough - great setting, wonderful food, plenty of amenities, handy for town, fantastic value and finally - the nicest and most helpful people you could possibly meet - James, Carolina, all the staff, and Tito (James and Carolina's father) - what a top bloke!
Thank You All

  • Stayed: February 2015, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vila Suzana P, Gerente at Vila Suzana Parque Hotel, responded to this reviewResponded 23 March 2015

Dear Mr. Peter,
Greetings from Vila Suzana Parque Hotel!
We were very pleased to learn how much you enjoyed your stay in our hotel, and we would like to thank you for letting us know how much impressed you are by our service.
Customer care is among our highest priorities and it is always gratifying to receive such praise.
Looking forward to welcome you again in our hotel, we are sending our best wishes to you. We'll be more than happy to have you as our guest in the near future!
Kind Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 February 2015

Wonderful hotel and even better staff!
Hotel is set in a beautiful, spacious, park like area, with plenty of room and all amenities within close proximity.
We stayed in a two bedroom, two bathroom bungalow and it was very comfortable for my family (including a two year old) and my parents. Rooms were big enough, cleaned daily and with very comfortable beds.
The best part of the Suzana experience was the wonderful welcome at breakfast (and the breakfast!) every morning. Owner, Tito and son James, made us feel like part of the family as we sat and enjoyed the impressive breakfast spread everyday.
Great place for families to relax and unwind, highly recommend.

  • Stayed: January 2015, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Alana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vila Suzana P, Manager at Vila Suzana Parque Hotel, responded to this reviewResponded 6 March 2015

Dear, Alana.
Thank you for sharing your experience at the Vila Suzana Parque Hotel through the Guest Satisfaction Survey.
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 February 2015

Beautiful, quiet park hotel in leafy Canela. Very spacious bungalows, very clean, wonderful bathroom... Everything you would expect from a four star accomodation. But the real beauty of this hotel is in the detail : wonderful breakfast, smiling and friendly staff, free quality bikes, hammocks, an inside heated pool, a safe deposit box in the room, perfect wifi.... The kolibris and butterflies are all over the beautiful large gardens. Siblings James and Catharina are the most charming hosts who will make you feel welcome immediately. Part of the family. Price / quality this hotel is superb! I stayed for ten days. If I didn't have to leave, I would have stayed right here. Five stars for me *****

Stayed: February 2015, traveled with friends
Thank Biegelcolanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vila Suzana P, Manager at Vila Suzana Parque Hotel, responded to this reviewResponded 6 March 2015

Dear Guest, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 May 2014 via mobile

The hotel is not luxurious, but is very comfortable. The breakfast is good and has many options, with homemade food. The location is also good, in a quiet and beautiful neighborhood.
Very good cost benefit relation.

Stayed: April 2014, traveled with friends
1  Thank Luis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vila Suzana P, Gerente at Vila Suzana Parque Hotel, responded to this reviewResponded 15 May 2014
Google Translation

Sr. Luis, obrigado por ter escolhido o Vila Suzana Parque Hotel para sua estada na Serra Gaúcha. Ficamos gratos pelo seu comentário e esperamos recebê-lo novamente.

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