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All reviewstwo bedroom apartmentlife guardspool areawashing machinemar menorbeach within walking distancesalt poolkids loved the slideslarge hotelwalk in showerminutes drive awaypower showerself cateringa king size bedexceptional valuepool towelsgreat pool
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Reviewed 20 June 2018 via mobile

Stayed at this hotel for 8 days . Was a bit out of the way hire car defo needed . The hotel staff were very helpful and the apartment great everything we needed and overlooking the pool . The downside was was the pool bar was never open and the pool needed some background music . The one thing everyone complained about was the food it was awful and think management need to look at this very quickly . It just wasn’t edible .

Stayed: June 2018, traveled as a couple
3  Thank robertflannigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort, responded to this reviewResponded 11 July 2018

Dear Guest,

We thank you for your feedback and sharing your impressions with other readers.

Regarding our staff I will take your positive comments them personally, your comments makes us feel really proud of our daily work, with the only goal of meeting our guests needs.

Concerning your comments about the variety and quality of food, we would like to inform you, that our menus have a 11-days cycle, in which the salads and fittings could be repeated but not the main plates. Also we include the “Show-Cooking”, where you can find different kind of fish, meat, vegetables, crêpes, pasta, and the typical Spanish “paella. Please rest assured that your comment has been seriously addressed to our kitchen staff to look into and work on ways towards the improvement of this aspect.

In closing, we sincerely apologize for the inconvenience that issue caused you during your stay, we hope you would provide us the opportunity to welcome you in our hotel again or in any of the Senator Hotels & Resorts chain establishments.

Respectfully yours,

Eusebia Martínez
GM Senator Mar Menor Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 June 2018

On arriving found staff reasonably helpful although English not the best. As arrived late in the evening and was self catering went to the bar, was able to get a drink however then told very abruptly the bar was shut and we couldn't buy any drinks to take away including soft drinks. Went to reception as required water and was directed to a vending machine!
To get to the room had to navigate in the dark as seems lights are motion activated however set for day time hours and not the night!
The room it's self was adequate and clean although no toilet paper!
The pool area very clean and to be honest had a great pool and when the slides were working they were also very enjoyable. Apparently June is not in their season so the slides were not always open.
Had breakfast in the hotel only once for 12.50 euros was not impressed with the buffet.
Glad we had hired a car for the week (on road parking free and plenty of it otherwise its 5 euros a day to park in the hotel car park).
A car is useful to get in to the town although there is a bus stop right outside the hotel but didn't actually see any buses.
One good thing that's not advertised at the hotel is the very surprising 'wooden hut' which can be found just through the motor way bridge, a couple of minutes walk from the hotel. The wooden hut is run by a mother and daughter and offers very cheap drinks and wonderful food. Lovely atmosphere and very friendly, they both go above and beyond, strongly recommend a visit for an evening drink.
All in all the Senator is very much a Spanish hotel, the spa was worth a visit, costing 12 euros but you get the use of the salt pool, sauna and stem room. A massage is a separate cost, half hour was 34 euros.
Would recommend this hotel is hiring a car if not you may be stranded there and with no food shops in walking distance have to rely on the hotel restaurant.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Location
    • Service
3  Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort, responded to this reviewResponded 11 July 2018

Dear guest,

I would like to thank you for your positive comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and service we provide.

Regarding our cafeteria working time, I would like to inform that it´s open till midnight and in our high season we increase it one more hour, till 01 a.m. and after this time you can buy drinks or snacks at the reception.

Concerning your comment about the lack of the bath items, I would like to apologize for the inconvenience that may caused you. Please rest assured that your comment has been seriously addressed to our cleaning department to look into and work on ways towards to avoid future mistakes. We also regret that you have not communicated this matter to the reception staff during your stay, to be able to improve it immediately.

In respect about the working time of our facilities, like our pool slides, you´re absolutely right that this facility depends on the season. Our reception staff would be also glad to inform you about his schedule.

We stay in your entire disposal and would be delighted that you would provide the opportunity to welcome you in our hotel again .Meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay in our establishment.

In closing, I would like apologize on my own behalf again and of all our team in Senator Mar Menor Spa Hotel and would be delighted that you would provide the opportunity to welcome you in our hotel again.

Respectfully yours,

Eusebia Martínez
GM Senator Mar Menor Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 June 2018 via mobile

The hotel is really nice but quite there are no wild nights to be had here as no night time entertainment, which is a pity maybe something that can be worked on,we stayed in an apartment and it was perfect a/c and all the mod cons you need washing machine dishwasher cooker and coffee machine so all you need for comfort, the hotel is a bit isolated so a car is needed if wanting to go anywhere but there are loads to be done in the small towns nearby and the pool is very big and there are 3 slides which operate on Friday Saturday and Sunday from June to September my kids had a ball

Stayed: June 2018, traveled with family
2  Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort, responded to this reviewResponded 25 June 2018

Dear guest,

Thank you for taking the time to provide your excellent feedback regarding our hotel and your kind comments given towards our establishment.

Concerning our animation, we offer some outside performances at the night and also animation for children during the day, in our high season period and if I may also inform you that our slides works all days throughout the high season.

We stay in your entire disposal and hope that you return to visit us in other occasion, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Respectfully yours,

Eusebia Martinez
GM Senator Mar Menor Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 June 2018

arrived at the hotel and was quite happy! the room was lovely and clean, the staff were friendly and was excited for our stay on our babymoon (my first pregnancy too!) - we arrived later in the evening. The next day we woke up to the included breakfast, and it was absolutely disgusting. The eggs were cold, the bacon was cold, the sausages were cold. The fruit looked like it had been sitting out for 3 weeks, and it was just awful. Neither me or my partner could eat it. We went again the next day to see if it would be any better, which if possible got worse!! We then did not eat the breakfast we had paid for for the following 3 further days. Once we got home, i emailed the hotel who took nearly 2 weeks to reply, and advised they wouldn't be refunding the money because i did not complain at the hotel? I do not see how that is fair, the staff didn't speak the best english and i do not know any spanish so thought it was be best to put on an email when i returned home. It is such a shame as they ruined a lovely hotel with their attitude! i was not asking for compensation, just a refund for the breakfast which i do not think is unreasonable!

  • Stayed: May 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
7  Thank amyclements789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort, responded to this reviewResponded 4 July 2018

Dear guest,

Thank you for taking the time to share your experience with us. We take guest feedback seriously, and it is disconcerting to hear that you did not enjoy your stay with us.

Further to your comments concerning the temperature of the food and the deficient fruit quality, it must be said that although we keep track of such incidents we have not been notified of any event like that or related. In addition, we would like to communicate that our principal concern is to obtain the adequate temperature of the food, besides providing excellent quality of fruit. Therefore, fruit is replenished periodically to have it in a perfect condition and food is offered in suitable temperature, but I guarantee you, that our kitchen staff is constantly improving and trying to satisfy the different tastes of our guests. We regret that you have not communicated this matter to the reception staff during your stay, to be able to improve it immediately.

We will bear your impressions in mind and we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory. We sincerely hope you will give us a new chance to attend you in the future and we are at your full disposal at any time.

Kind regards,
Eusebia Martínez
GM. Senator Mar Menor Golf & Spa Resort.

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Reviewed 31 May 2018

Arrived earlier than check in time but Reception checked us in early which was very helpful, we were very impressed with the room and we had a lovely view of the pool and the sea in the distance, the slides were closed till June which my son was a bit disappointed about as he was really looking forward to trying them out, would be helpful if that was advertised when booking. The main pool was amazing very clean and nice deep and shallow ends so suitable for all ages. Agree with quite a few other reviews you need a car to really get around which we had as there really isn't anything close by, the lady in the bar/lunch venue needs to cheer up a bit and not leave you standing there for ages, a few times I had to go to reception so we could order some lunch and she was very unfriendly, the other staff were all very helpful though, all in all a great hotel at a good price and would have no hesitation in returning.

  • Stayed: May 2018, traveled with family
    • Location
    • Rooms
    • Service
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort, responded to this reviewResponded 8 June 2018

Dear Guest,

Thank you very much for taking the time to provide your positive feedback regarding our hotel.

It´s a pleasure for us to know that your stay in our hotel was as pleasant as you indicated. Your comment makes us feel proud of the work done on a daily basis, with the only aim of satisfying the needs of our guests.

Regarding our staff I will take your positive comments them personally. Our goal is that all our guests leave our establishments, with wonderful memories of their holidays.

We will have very much in mind your impression about our bar service and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.

I would like to reiterate our gratitude for your comments and hope we can meet you again in our hotel or any of our Senator Hotels & Resorts establishments.

Respectfully yours,

Eusebia Martinez
GM Senator Mar Menor Spa Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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