Hotel infrastructure is good but not perfect. There was a contact problem with the light beside the bed and as other reviews already state the water is not really easy to adjust and is either hot or cold. For a hotel in this price category we were shocked how bad the service is. Restaurant and room cleaning was ok but the staff at the reception was not really welcoming or friendly. We were also not provided any information about the hotel or surroundings. Compared to other Filippinos we met and talked to during our stay in Coron this was really surprising as everyone was so friendly! There was no hotel manager in the hotel who asked us how our stay is and whether we need any help.
We decided also to test the laundry service. The laundry smelled nice but was put back into the dirty bag! Everywhere else you get either a new bag or the clean laundry gets wrapped with plastic! You are better off putting the laundry to a shop down the road (direction to the loading area for boat trips).
Another thing to mention is that the complementary breakfast is really small. For everything you want in addition you have to pay.
This hotel could be so great and has a lot of potential if the above points are improved. For this price and the bad service I have to give it a 2* review. We were also not asked how we liked the stay at the check out. No good bye or have a nice trip. The hotel urgently needs a manager who provides training to the staff.
- Official Description (provided by the hotel):
- Corto del Mar hotel is located in the heart of Coron town on the island of Busuanga in the north of Palawan. The hotel and its 32 bedrooms and suites have been decorated with taste and character giving the hotel a unique blend of Mediterranean and Filipino feel. With beautiful views over Coron Island, it's a great place to go explore the gems around whether on banka or motorbike. ... more less
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