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8 - 13 of 606 reviews
Reviewed 7 April 2021

Reception was not helpfull at all - as if they do the visitor a favour. Could not provide me with an Invoice - proof of payment. Room 2 keys did not lock the door - had to put a chair against the door. Had no view of the dam as advertised. My food was terribly burned.
THANK YOU to Indian lady who worked in the restaurant - made experience little bit more bearable.

Date of stay: March 2021
  • Trip type: Traveled on business
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Review collected in partnership with this hotel
Thank leonschmahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bona Bona Game Lodge Reserve, Other at Bona Bona Game Lodge, responded to this reviewResponded 7 April 2021

Good day Leon

Thank you for the feedback. As reception explained to you - you made an internet booking. Hence the reason we could not provide you with an invoice upon check in. As we still had to receive payment from the booking website. We will ask maintenance to look at the room - but no other guests' have reported this problem with the keys. The dam is visible from room 2 in the main camp - the room has also been upgraded recently. As the website you used had older pictures on - therefore you actually received a better room than advertised - so we are puzzled why you would complain? We will give Palesa your complaints. Regards

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Reviewed 24 March 2021

From the friendly Receptionist Kedibone to the Head Chef Thabo and our Waitress for the weekend Mpho, the service were amazing and we love the accommodation and the Lodge! It far exceeded our expectations and we felt at home from turning off the main road and entering through the Bona Bona gates! Not to mention Dumisani and his knowledge and passion for what he does! We met Gerry the Giraffe, Giggles the Hyena and Kgosi the Cheetah and loved spending such intimate moments with the animals. We are definitely coming back and have told all our friends to do so as well. In fact, we are booking the Safari House for a weekend in November to bring friends there!!

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank Karien D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bona Bona Game Lodge Reserve, Other at Bona Bona Game Lodge, responded to this reviewResponded 25 March 2021

Karien

Thank you so much for the great feedback! We are delighted that you enjoyed your stay with us. And we will convey your compliments to the staff! We hope to see you again soon!

Regards

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Reviewed 20 March 2021

Enjoyed our stay immensely, however there were a couple of issues. Firstly there was a leak on the toilet. Secondly the correct use of the TV and decoder remotes is not indicated anywhere in the unit and lastly there were no spoons available for making the coffee offered for consumption in the unit.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank brandonhopwood350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bona Bona Game Lodge Reserve, Other at Bona Bona Game Lodge, responded to this reviewResponded 23 March 2021

Good day Brandon

Thank you for taking the time to write this review. We are firstly glad that you enjoyed your stay with us! We will find out why the teaspoons were missing from you unit - as this is a standard in all units. We will discuss this with the housekeeping manager. We will also look into the suggestion of the instructions for the remotes.

Regards

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Reviewed 9 March 2021

My family and i really loved it. Its clean and the staff is awesome loved the game drive and the ranger was very funny. The food was was really nice.Would definitely recommend it and will definitely come back

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank thabangmogatusi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bona Bona Game Lodge Reserve, Other at Bona Bona Game Lodge, responded to this reviewResponded 11 March 2021

Good day

Thank you for this feedback! We are so glad that you enjoyed your stay with us! We hope to welcome you back soon!

Regards

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Reviewed 26 February 2021 via mobile

What a beautiful place. Immaculate, well appointed, a delightful woman called Kedibone at reception and a tranquil lodge set in magnificent surrounds.

My lovely room with a delightful private patio I worked on in the afternoon, the refreshing pool the gorgeous grounds, amazing staff, finally a chef Thabo, who could make a plan with a delicious dinner for me.

A lovely bath with hot water and a good nights sleep with the occasional animal sound to punctuate the night.

Just wonderful. Do not miss this, it is a little piece of heaven.

I was working so I could not take advantage of game drives or the spa but I fully intend to be back.

Perfect, not one thing to complain about at all.

Date of stay: February 2021
Trip type: Traveled on business
Thank 99julesm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bona Bona Game Lodge Reserve, Other at Bona Bona Game Lodge, responded to this reviewResponded 5 March 2021

Good day!

Wow thank you so much for this detailed review regarding your stay with is! It really warms our hearts.
We are so glad that you enjoyed your stay - and we hope to welcome you back in the future !

Regards

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