The road to this hotel is beyond your wildest ideas. We knew what we were up to (~ 2 hours from El Nido with minibus - 21 km dirt road from the highway) so we rented a jeep. I drive off-road but seriously, don't even try to drive here without a 4x4, not even if the road is dry. Scooter is out of question, off-road bike maybe if you are an experienced driver. There is no other way in our out to the hotel other then this one road so prepare to stay once you've arrived. If you plan to leave you can only order transport what is costly.
The staff... Many comment praise the staff. We had a very bad experience. I think regular travelers knows the feeling that you're only counted as "guest" if you buy everything from the hotel and spend all your day at the bar. We did spend quite an amount there (had coctails, beers, dinner, breakfast every day, went to a hotel trip, etc..) still we were basically ignored. Especially the manager (?) Jason who does not every look up from his cellphone when talking to us what happened several times and unbelievably disrespectful. I think thigs went wrong after the first day when Jason tried to scam us with a tour. On our first day we went to El Nido Tour C from the hotel. The prices are hanging on the wall in the bar for all tours. We payed +400P each as there is the tourist enviromental permit + an entrance fee to one location. That is actually true so we paid the 1600P each for the tour. When we arrived back he tried to ask for the entrace fee again and when I told him we've paid that already he just left us standing there with no explanation. Also when I asked for the copy of the permit (as we planned to take more tours - not from the hotel and the permit is valid for like 10 days or so) he just refused to give it to us. Not even sure if they purchased it or just took the money.
If you complain about anything (dirty room, clogged shower, no water in the shower...) they just totally ignore you and don't do anything. We had no toilet seat for a weak, our shower was clogged since day one - told the staff 3 times 3 days, every time they said they will come and have a look, nothing happened. I did not try from the 4th day...
The food and drinks are actually OK - but very much overpriced by local standards. Guess due to the remote location taking advantage that there are no alternatives around. The restaurant is VERY slow. Expect 25-30 mins for an omlette and 1+ hour for a main course.
Once you are in the hotel you're stucked as pratically there is nothing to do there. The beach is dirty, the water also, no snorkeling in the bay as it's dirty, corals are dying and there is only seagrass. The hotel texted one day before our arrival that the pool is not operational due to leaking. Well, that pool is not operational for like 5 years. That is uncorrect to say 1 day before arrival when we booked 2 months ago.
There is NO ELECTRICITY from the morning till late afternoon. If you don't wake up early enough forget morning shower as hot water requires electricity. Also no water either if the ballast tanks are empty.
WIFI is available but only in the bar and it is poor quality.