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LizQuen13
Metro Manila, Philippines

Excellent Service!

5.0 of 5 bubblesReviewed Oct 8, 2018via mobile
I want to commend this place Tay Lelong for a very good service. The place is quiet, the servant and people and very accomodating and the foods our great. This is the 3rd time we stay at their resort with my friends and we want to comeback soon. This place is also near El Nido and Port Barton. I love the swimming pool. I cant wait to go back there next year. KUDOS to Tay Lelong Pension house. You rock! 😎😍👍
Date of stay: September 2018
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RzgMaica, Manager at Tay Lelong's Pension House, responded to this review
Responded Oct 9, 2018
Hi LizQuen,

We thank you that you liked our service and the pool. We always aim to make our guest feel satisfied and happy.
We appreciate and thank you for your review.

We also look forward on seeing you here next year.

Enjoy your travels!
-
Tay Lelong's Pension House Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 9 of 9 reviews
Reviewed October 6, 2018 via mobile

They serve us food and the condiment nottle of the soy sauce is full of small maggots!

Unfortunately I ate the food and used their condiments. It was only through an observation of the friend that noticed it that It only came yo my attention.

Poor poor food hygiene. Poor safety standard. This is rebuking and should be closed!

I am utterly disappointed and disgusted!

Date of stay: October 2018
Trip type: Traveled on business
Thank Buenski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RzgMaica, Manager at Tay Lelong's Pension House, responded to this reviewResponded October 9, 2018

Good Day Sir Buenski,

Our sincerest apology for what you have experienced, this is a very isolated case and an incident that should never really happen.

It is our desire to give you the best service you can have during your stay with us, that's why we provided you and other visitors a separate set of food and served you prawns to make you feel special, unfortunately the incident happened.

Still we thank you for your review, we felt sorry for you were very disappointed and making you want us close our establishment. Rest assured that the management will do something to stop cases like this, and looking forward on making it up with you on your next visit with us, for in reviews like this that we strive to become better.

Thanks again Sir Buenski.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 20, 2019 via mobile
Google Translation

Date of stay: February 2019
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.