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Reviewed 3 weeks ago via mobile

Had an amazing experience during the stay. The highlight was the staff especially made memorable by Mr Praveen at the front desk. He was extremely courteous and helpful with arranging and organising requests. Thank you.

Date of stay: August 2021
Trip type: Traveled with family
Thank AHUJASUNEET
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neemrana Hotels, Owner at Neemrana Fort-Palace, responded to this reviewResponded 3 weeks ago

Dear Guest,

We are delighted to receive your valuable feedback about the Neemrana Fort-Palace heritage resort near Delhi.

It is rewarding to know that you thoroughly enjoyed the stay and the hospitality offered.

Your appreciation about the hospitality extended has been duly conveyed to the Front office executive Mr. Praveen Chauhan.

We would like to thank you for your stay and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Neemrana fort is a must visit to live a heritage life for a few days! It is a masterpiece, historic jewel; serviced by some amazingly warm staff! Subhash Rao in particular was awesome! We had a wonderful stay and highly recommend to the history lover in you! It’s easily accessible from Delhi; a quick 2 hour drive will bring you here! Enjoy the folklore every evening and explore multiple mahals interconnected through steps up and down the alleys! Stunning architecture that makes you marvel at the grandeur of the vision of the rulers of those times!

Date of stay: August 2021
Trip type: Traveled with family
Thank Tourist40694539642
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neemrana Hotels, Owner at Neemrana Fort-Palace, responded to this reviewResponded 3 weeks ago

Dear Guest,

We are pleased to receive your heartwarming feedback about the Neemrana Fort-Palace heritage resort near Delhi.

We at Neemrana are delighted when a guest can genuinely get into our time machine and be transported backwards to relish some of the simpler joys of hospitality, history and the culture.

Your kind words have been shared with our Chairman Mr. Aman Nath as he heads the restoration work.

This is exactly what we strive to achieve and it is always rewarding when someone at the receiving end can sense the effort and the love.

We have shared your compliments with the team members who always strive hard to make each guest's stay memorable.

We are glad that you thoroughly enjoyed the cultural performance organized on every Saturday evening and exploring the different rooms and the stunning architecture of the 15th century lovingly restored heritage hotel.

We would like to thank you for your patronage and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I am a hotelier and understand the value of each feedback shared on a portal like Tripadvisor. I am forced to write one because Neemrana Fort Palace had been on my list for the longest of times and it just simply was not what one would have expected.
We wanted to book a night stay but could not for the last weekend due to non-availability and rather took a stop over stay at a Manesar property and took a day trip to Neemrana.
Me and my husband paid the INR 2000 per head charges for the property access and lunch included package.
Good things-
1. Property is beautiful, well kept and maintained well. Kudos to it’s Housekeeping and Horticulture team as I could not really find anything to complaint there. Washrooms to gardens are all kept well and so is the uneven terrain.
2. Staff was polite whenever and wherever they were approached for assurance
3. Views are breathtaking and make a great background for all your social media posts

Bad things/ areas for improvement
1. In a property full of enclosed spaces and staircases, there was next to none signage been provided to help you find your way in and out of the property. On reaching a certain place, you do see a signage stating the name of the said courtyard/ mahal etc but it’s onto you to find it yourself
2. Lunch buffet was included in the whooping fee of 2000 per head which meant we paid 4 grands to the resort for what was pathetic, inedible and no where near its worth. Buffet entry is last quoted at 02:30 pm and told to be served till 03:00 pm. To my utter surprise, things getting over by 02:00 pm were not even being replenished. Dessert options included a dry coconut cake cut in 2cm*2 cm cubes, a kiwi ice cream, a rasmalai soaked in burnt milk mixture and a set mousse cake in shot glasses. By the time we went for desserts, mousse was over and the other options were all you could choose from. Kitchen and food and Beverage team at the hotel really need to work on quality.
3. On enquiring with our server, if the non-alcoholic drinks were included, he stated that they were not and even after a request to get the menu for options, never returned.

To top up the sad state of food, I am now dealing with food poisoning after consuming a kofta gravy with steamed rice (only seemingly edible item I found that day) and thank the resort for a ruined experience to an otherwise beautiful property.

Date of stay: August 2021
Trip type: Traveled as a couple
Thank PreetiSharma25
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neemrana Hotels, Owner at Neemrana Fort-Palace, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your valuable feedback.

We are glad to receive your kind appreciation about the maintenance of the property. We have shared your kind words with the housekeeping and the horticulture team.

It is great to learn that you thoroughly enjoyed the breathtaking views from the property.

However, please accept our heartfelt apologies for the inconvenience caused to you during the lunch visit.

Please be assured that your observation regarding the signages has been shared with the concerned team and we shall place more signages at the property for the convenience of the resident and the non-resident guests.

With reference to your feedback, we would like to express our deepest apologies for the experience you had during the lunch. Please be rest assured that all your observations have been taken with utmost seriousness and have been shared with our Corporate Chef who has taken this up with the Chef at the hotel and the F&B service team has been given the requisite training to improve the overall dining experience for greater guest delight.

Neemrana has always valued the feedback of each guest as it is our endeavour to improve our services and feedback such as yours helps us to do so. We sincerely hope that you not hold this against us and would consider visit/staying with us again and will give us an opportunity to showcase the best of our hospitality to you.

Warm Regards,
Team Neemrana
Feedback@neemranahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Visited Neemrana fort palace with family for leisure trip, for a weekend stay (single night).

Reached there on Saturday afternoon, and fortunately weather was amazing - it was raring now and then.

Some positive experiences
-Smooth check-in with not much hassles: advised to share docs etc on mail beforehand.
- Location of palace is apt, not too off-road from NAtional highway, and also big on hill side, with lavish greens trees
- Stayed in Mor Mahal, which is among the rooms at higher altitude and thus provide great view of the palace .
-Room was spacious for 3 adults(one double bed + 1 single bed), we were 2 adults and 2 kids and was thus able to mange comfortably
- Private balcony, with high degree of privacy was the most best thing: we spend quite many hours there in night enjoying cool breeze with light music (played on mobile :-(
- Food was great both: we had our dinner, breakfast and evening tea
- Things are very well managed with courteous staff
- Lot of spots to click pics which provide great views
- Peacocks around with their spread feathers add more beauty to the place.

Things that can be improved
- At this point in time, all indoor activities like even table tennis were closed. Probably need to focus there.
- Add more varity in breakfast,Just to mention, whatever limited variety was there, was amazing in taste

Just to mention, thier bakery is amazing. Cookies/Cakes etc are baked in their in house bakery and taste was awful.

Overall a different experience for us. they have applied lot of thoughts to make stay comfortable. For examples, lot of sitting area with benches etc, fans at various places.

So all and all, if weather is on your side then your stay be amazing. Luckily in our case despite being aug, rain helped a lot. In morning infact it was giving winter feeling.

Date of stay: August 2021
Trip type: Traveled with family
Thank VikasG940
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neemrana Hotels, Owner at Neemrana Fort-Palace, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your valuable feedback about your stay at the Neemrana Fort-Palace heritage resort near Delhi.

It is great to learn that you had a smooth check-in. Your kind appreciation has been shared with the front office team.

We are glad to know that you thoroughly enjoyed the location, the views from Mor Mahal, the food, the surroundings and the ambience of the property.

Your kind appreciation has been shared with all the team members who always strive hard to make each guest’s stay memorable.
With reference to your feedback, we would like to inform you that the indoor activities are not operational due to the safety concerns in lieu of Covid-19.

Please be assured that your observation has been shared with the Corporate Chef who shall focus on adding more variety in the breakfast menu and enhance the overall dining experience for greater guest delight.

We would like to thank you for your stay and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Things i liked :
1. Food was good.
2. View from the fort was very pleasant, Terrace are provided with some rooms which is appreciated.

Things i didn’t liked :
1. Too much expensive for the room / mahal we were provided with.
2. Basic facilities not available in the room such as TV, Bed provided are very small and uncomfortable.
3. Room were not upto the standards of a 4 star hotel which the hotel claims.
4. Approach road is very poor to the fort.
5. Room service is very poor and very slow.

Would not recommend anybody to waste so much money on this fort.

Avoid !!!

Room tip: Avoid this fort
Date of stay: August 2021
Trip type: Traveled as a couple
2  Thank dm391993
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neemrana Hotels, Owner at Neemrana Fort-Palace, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for sharing your valuable feedback.

We are glad to know that you thoroughly enjoyed the food and the views from the property.

Thank you for appreciating about the rooms.

With reference to your feedback, we would like to inform you that the property has 77 rooms and each room at the Fort-Palace is different from another. The room size, decor, and bathroom amenities are in accordance with the price. We always recommend the guests to connect with our reservations team as they ensure to offer a best suitable room as per the guest’s preference.

The Neemrana philosophy is different from hotels where modern- day amenities are given priority over ambience and old-world charm. We try and keep a balance between old-world charm and modern amenities so that the past is not completely obliterated. Since the rooms are equipped with minibars and tea and coffee makers, common hospitality practices like room service and televisions in rooms are avoided. We encourage guests to disconnect from gadgets and connect with themselves.
We would like to inform you that your observation regarding the size of the bed has been shared with the maintenance team who shall soon take the necessary action to ensure that guests are comfortable in the rooms.

It is our sincere endeavour to improve our services and feedback such as yours helps us to do so. We are hopeful that you will not hold this against us and will give us a chance to overlay your past experience with a fresh and memorable one.

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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