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Reni R

Panoramic views and cozy rooms and umami restaurant.

5.0 of 5 bubblesReviewed 2 weeks ago
Excellent and courteous staff. Food was made to order by the chef. Ambience is great.
One of the incredible resorts that I’ve visited. Lagoon and the greenery gives a serene vibe. I would love to visit Zuri resort again.Lots of activities to explore and enjoy.
Date of stay: September 2024
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this review
Responded 2 weeks ago
Dear Guest
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the panoramic views, cozy rooms, and the experience at Umami Restaurant. It’s fantastic to know that our staff's courteous service and the made-to-order food left a positive impression on you.

We're thrilled you found our resort to be one of the incredible ones you've visited and that the lagoon and greenery contributed to a serene atmosphere. It’s great to hear you enjoyed exploring the various activities we offer.

We can’t wait to welcome you back to Zuri Resort for another memorable stay. Thank you again for your kind words and for choosing us for your getaway!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 weeks ago

Excellent property with ample activities like Kayaking etc at a nominal charge. Rooms need minimal maintenance... like the mirrors etc but nothing worth complaining. I really hope they do revamp the mirrors and art work and the minimal repairs in the bathroom etc. Would make it first class !
Restaurant serves an amazing breakfast spread and an above average dinner spread.

Can improve :
Live counters at dinner and breakfast. We waited a whole 45 minutes for an omelette and a butter Naan both of which never came.

Edit : Next day dinner service was top notch. We were served Naan in 10 minutes. Nikhil and Lalita at the restaurant were really good.

Seems like yesterday was a one off day of festive craziness !

Smart TV is not very smart! So can't watch OTT

Edit : They obliged me with a HDMI cable to be able to watch on the TV. Worked just fine !

No plug points near the beds to plug in our phones! So can't charge anything near bedside. Please please do something

They did oblige us with connecting rooms too.

PRO TIP: Avoid festival times....staff are finding it tough. They all looked tired but worked very hard .

Special mention besides the 2 restaurant staff to Bincy at the desk. She always had a smile and was willing to oblige every small request without any hesitation going above her duty too !

Also great service by the group that organises the activities. Kayaking and Peddle Boating were fun

The property itself is absolutely beautiful and the view of the sunset is breathtaking ! This is our second stay...we stayed here 10 years ago. We are definitely coming back.

Room tip: Not festivals or public holidays
Date of stay: September 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank amn156
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Guest
Thank you so much for taking the time to share such a detailed review of your stay with us! We’re thrilled to hear that you enjoyed the activities and the beautiful views our property has to offer. It’s great to know you appreciated the breakfast spread and the improvements in our dinner service.

We also appreciate your feedback on areas where we can improve. We’re taking note of your comments about the mirrors, artwork, and bathroom maintenance. Your suggestions about the live counters and plug points are invaluable, and we’ll work on addressing these issues to enhance our guests' experience.

We’re glad we could accommodate your request for connecting rooms and provide you with an HDMI cable. Thank you for highlighting the efforts of Nikhil, Lalita, and Bincy—your kind words will certainly be shared with them. They, along with our entire team, work hard to ensure each guest has a memorable stay, and it’s rewarding to hear that their efforts made a positive impact.

We understand that festival times can be busy, and we appreciate your understanding and patience. We look forward to welcoming you back for your next visit and hope to make it an even more enjoyable experience.

Thank you again for your valuable feedback and for choosing to stay with us once more. Safe travels and see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

The place is wonderful. The food was really tasty and well served. A special mention about Rohit Kumar who was very efficient and friendly in the restaurant. He is a perfect example of service with a simple. I rate him 10/10. Made all our meals enjoyable.

Date of stay: September 2024
Trip type: Traveled as a couple
Thank meenakshidavar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience, and that Rohit made such a positive impression. We'll make sure to pass on your compliments to him. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Food and service was excellent
Nikhil andTinu done a very good job . I really appreciate all the effort they took to satisfy our needs. I would like to mention chef boban Thomas for serving us wonderful lunch and manager Vineeth for the great hospitality. The main reason I visit this zuri restaurant because of sreelal who suggest to visit. Thanks for the whole team ,much appreciated :)

Date of stay: September 2024
Trip type: Traveled with family
Thank sreehari k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest
Thank you so much for your kind words! We’re thrilled to hear that you had such an excellent experience at our restaurant.
Nikhil, Tinu, Chef Boban Thomas, and Manager Vineeth will be delighted to know their efforts made a difference.
It’s wonderful to hear that Sreelal’s recommendation led you to us.

We truly appreciate your recognition of our team’s hard work and look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Maintenance and cleaning of property is very poor. Apart from spider webs in the room, There were sharps on the floor of the pool. Two of my family members ended up getting deep cuts in their feet and had to take T/T injections. Came for a vacation and went back wounded.Management was shamelessly unapologetic about spoiling our vacation. Very bad experience. Obviously will never visit any of their properties ever again and will never recommend to anyone as well.

Date of stay: August 2024
Trip type: Traveled with family
Thank Wander30344546807
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest
Thank you for your feedback. We take safety and cleanliness very seriously and have addressed the issues you mentioned.
We strive to maintain high standards and were proactive in our response.
We appreciate your understanding.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Amazing hotel, beautiful landscapes! Loved the temple area and spa and pool. We loved the billiards room. Breakfast was grand. Room view facing the lake added to the beauty. Welcome Tika and coconut water at check in is unique and welcoming!

Date of stay: August 2024
Trip type: Traveled with family
Thank Neha M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest
Thank you for your glowing review! We are delighted to hear that you had an amazing stay with us and that you enjoyed the beautiful landscapes, temple area, and our spa and pool facilities. It’s wonderful to know that the billiards room, breakfast, and lake view enhanced your experience.

We’re particularly pleased that the welcome Tika and coconut water added a unique touch to your arrival. Your kind feedback is greatly appreciated, and we look forward to the opportunity of welcoming you back for another exceptional stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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