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Sherpa03351538476
Mumbai, India

The experience was awesome and the food was marvelous

5.0 of 5 bubblesReviewed Jul 14, 2024
Everything was simply superb.Just keep up the good work .The taste was exotic and nice ambience.The staff was courteous.Overall an awesome experience .
The cuisine was delicious and enjoyed every moment spent here.
We relished the blueberry cheesecake and the ajwain prawn tiika
Date of stay: July 2024
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this review
Responded Jul 15, 2024
Dear Guest
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such an awesome experience with us. It's fantastic to know that you enjoyed the marvelous food and found everything superb, from the exotic taste to the nice ambiance. We greatly appreciate your compliments on our courteous staff as well.
We're delighted that you relished the blueberry cheesecake and the ajwain prawn tikka! Your satisfaction means a lot to us, and we're committed to maintaining this high standard.
Looking forward to welcoming you back soon for another delightful dining experience!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 9, 2024

The hospitality was very good the staff especially Rohit ravi Lalita of Zuri hotel wer very helpful and wer very polite and provided us whatever needed on tym especially jain food Cleanliness was very good Food was very tasty overall service was very up to the mark

Date of stay: July 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paresh N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 11, 2024

Dear Guest
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great overall experience during your stay at Zuri Hotel. It's wonderful to know that you found our hospitality exceptional and that Rohit, Ravi, and Lalita stood out with their helpfulness and politeness.
We are committed to providing timely service and are thrilled that we could meet your expectations, especially with your dietary preferences for Jain food.
Maintaining cleanliness and serving delicious food are priorities for us, and we're glad these aspects added to your enjoyment. We truly appreciate your recognition of our efforts to deliver a memorable experience.
We look forward to welcoming you back for another exceptional stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2024 via mobile

Beautiful resort, excellent service, delicious food, activities, amazing rooms, great spa. We really enjoyed our stay at this resort. Everything was perfect from the moment we stepped inside. The Malabari biryani was our favorite. High tea snacks were delicious. The activities person did a great job. The staff is all excellent and very attentive to our needs. Highly recommend a stay at Zuri

Date of stay: July 2024
Trip type: Traveled with family
Thank Jacqueline F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 9, 2024

Dear Guest
Thank you so much for your wonderful review and for choosing to stay with us at Zuri Resort!
We are thrilled to hear that you had an amazing experience and that everything from our service to the activities and dining exceeded your expectations.
It's fantastic to know that you enjoyed the beauty of Kerala's backwaters, the relaxing Ayurvedic spa treatments, and the comfort of our rooms.
We take pride in offering delicious dining options, and we're delighted that you loved the Malabar biryani and high tea snacks.
Your kind words about our staff mean a lot to us. Providing attentive and excellent service is our top priority, and we are glad that our team could enhance your stay with their hospitality.
Thank you once again for your recommendation. We look forward to welcoming you back to Zuri Resort for another memorable experience!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2024

Excellent customer service. Ravi took care of us really well. Good ambience. Everything was clean, neat and beautiful. Good food as in it was fresh, flavourful and tasty.Loved it. We defnitely consider coming back again.location is also good and easy to reach.

Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sheetal E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 8, 2024

Dear Guest
Thank you so much for your kind review! We're glad to hear that you enjoyed your visit with us and appreciated our customer service, ambiance, and food. It's great to know that you found our location convenient and easy to reach.
We're proud of our team and the effort they put into making every guest feel welcome and satisfied. Ravi is especially thrilled to have made a positive impact on your experience!
If there's anything we can do to improve or if you have any suggestions, please don't hesitate to let us know. We're always looking for ways to enhance our services and make our guests feel even more valued.
Thanks again for your lovely review, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2024

The service was stellar. It wasn’t very busy, and I was able to kayak on my birthday and a later Shikara boat ride on the same day was great. The gym was all to myself. Didn’t get to schedule a massage, but the rates were very reasonable. Rohit, our waiter on the last night, provided excellent service.

Date of stay: July 2024
Trip type: Traveled with friends
Thank Jeffery R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 4, 2024

Dear Guest
Thank you for your kind words!
We're thrilled you enjoyed your stay in southern India. It sounds like your birthday was fantastic with kayaking and a Shikara boat ride! We're glad you had a quiet gym session and found our massage rates reasonable. Rohit will be delighted to hear your compliments about his service.
Looking forward to welcoming you back soon!

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Reviewed July 3, 2024

Great hospitality and food. Nice resort with good amenities. All staff members including Rohit helped to provide great service. We had a great time unwinding at this resort. Will definitely recommend and hope to stay there again soon.....

Date of stay: July 2024
Trip type: Traveled with friends
Thank MK15887
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 4, 2024

Dear Guest
Thank you very much for your wonderful review!
We are delighted to hear that you enjoyed great hospitality and delicious food during your stay at our resort. It's fantastic to know that Rohit and our entire team contributed to making your experience memorable and enjoyable.
We're thrilled that you had a great time unwinding at our resort and that you plan to recommend us to others. We look forward to welcoming you back soon for another relaxing stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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