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Sheetal E

Excellent

4.0 of 5 bubblesReviewed Jul 7, 2024
Excellent customer service. Ravi took care of us really well. Good ambience. Everything was clean, neat and beautiful. Good food as in it was fresh, flavourful and tasty.Loved it. We defnitely consider coming back again.location is also good and easy to reach.
Date of stay: July 2024
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this review
Responded Jul 8, 2024
Dear Guest
Thank you so much for your kind review! We're glad to hear that you enjoyed your visit with us and appreciated our customer service, ambiance, and food. It's great to know that you found our location convenient and easy to reach.
We're proud of our team and the effort they put into making every guest feel welcome and satisfied. Ravi is especially thrilled to have made a positive impact on your experience!
If there's anything we can do to improve or if you have any suggestions, please don't hesitate to let us know. We're always looking for ways to enhance our services and make our guests feel even more valued.
Thanks again for your lovely review, and we hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,086)
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Traveler rating
1,335
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28 - 33 of 2,086 reviews
Reviewed July 3, 2024

The service was stellar. It wasn’t very busy, and I was able to kayak on my birthday and a later Shikara boat ride on the same day was great. The gym was all to myself. Didn’t get to schedule a massage, but the rates were very reasonable. Rohit, our waiter on the last night, provided excellent service.

Date of stay: July 2024
Trip type: Traveled with friends
Thank Jeffery R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 4, 2024

Dear Guest
Thank you for your kind words!
We're thrilled you enjoyed your stay in southern India. It sounds like your birthday was fantastic with kayaking and a Shikara boat ride! We're glad you had a quiet gym session and found our massage rates reasonable. Rohit will be delighted to hear your compliments about his service.
Looking forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2024

Great hospitality and food. Nice resort with good amenities. All staff members including Rohit helped to provide great service. We had a great time unwinding at this resort. Will definitely recommend and hope to stay there again soon.....

Date of stay: July 2024
Trip type: Traveled with friends
Thank MK15887
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 4, 2024

Dear Guest
Thank you very much for your wonderful review!
We are delighted to hear that you enjoyed great hospitality and delicious food during your stay at our resort. It's fantastic to know that Rohit and our entire team contributed to making your experience memorable and enjoyable.
We're thrilled that you had a great time unwinding at our resort and that you plan to recommend us to others. We look forward to welcoming you back soon for another relaxing stay!

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Reviewed July 3, 2024

The food was excellent and delicious. Service was very good and our waiter Nikhil went above and beyond than expected and made sure every member of my family felt comfortable and satisfied. I would recommend this place to friends and family for sure!

Date of stay: July 2024
Trip type: Traveled with family
Thank muralimah2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 4, 2024

Dear Guest
Thank you for your kind words and for choosing to dine with us at Zuri Kumarakom!
We are thrilled to hear that you had an excellent dining experience and that you enjoyed our delicious food. It's wonderful to know that Nikhil provided exceptional service and went above and beyond to ensure your family's comfort and satisfaction. We truly appreciate your recommendation to friends and family.
We look forward to welcoming you back to Zuri Kumarakom soon for another memorable dining experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2024 via mobile

We had a wonderful family lunch at Zuri, and it exceeded our expectations in every way.

The highlight of our meal was undoubtedly the seafood platter.We were particularly impressed by the restaurant’s flexibility. They offered to change the soup that came with the platter to one of our choice, which was a thoughtful gesture that made our dining experience even more enjoyable.

Our server, Nikhil, was exceptionally polite and attentive, ensuring we had everything we needed throughout our meal.

Date of stay: July 2024
Trip type: Traveled with family
Thank Meryl M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 4, 2024

Dear Guest

Thank you so much for your wonderful review! We are thrilled to hear that you and your family had a fantastic dining experience at Zuri.
It's delightful to know that you enjoyed our seafood platter, and we're glad that our team's flexibility with the soup selection added to your enjoyment. We strive to accommodate our guests' preferences whenever possible, and we're happy that it made a positive difference for you.
We will certainly pass along your kind words to Nikhil. Providing attentive and polite service is a top priority for us, and we're delighted that he contributed positively to your meal.
We look forward to welcoming you and your family back to Zuri soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2024

The Zuri property is absolutely amazing. I tried the spa and Sonali my masseuse was undoubtedly one of the best I have ever had the privilege of experiencing. Our server at the restaurant Lime Tree was excellent and attentive! We had a great time at the hotel. The food was fresh and flavourful. Great job Ravi Ranjan!

Date of stay: July 2024
Trip type: Traveled with family
Thank viva5675
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded July 3, 2024

Dear Guest

Thank you for your wonderful feedback!
We are thrilled to hear that you had the best time at Zuri Kumarakom. It's fantastic to know that you found our property amazing and enjoyed your spa experience with Sonali, whom you described as one of the best masseuses you've ever had.
We're also delighted that your dining experience at Lime Tree was excellent and that Ravi Ranjan provided attentive service. We take pride in offering fresh and flavorful food, and we're glad you enjoyed it.
Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another memorable experience at Zuri Kumarakom!

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