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Chandigarh

Excellent landscape and great staff - beats the best in the area

5.0 of 5 bubblesReviewed Jun 15, 2024via mobile
For a family break. 3 nights on a MAP. Separate review posted for Lime Tree Restaurant. The artificial lagoon is the centre point with every building facing its banks including rooms & lagoon facing cottages. Stayed in basic room on ground floor. IMO - not much difference in staying in GF rooms vs. FF rooms or the lagoon facing cottages. Latter have their own private sit out area and choice of regular vs. open air showers - may appeal to a certain set of individuals / couples though. Presidential cottages with their individual pools face the lake. Again IMO lagoon view is better than lake view.
Main thing is it’s very well staffed. It must have taken quite a lot of effort building this resort and even bigger effort to maintain it the way it was created. A few activities available in-house most chargeable except bicycling or a couple more.
Definitely worth visiting again.
Date of stay: June 2024
Room Tip: It’s not on the main road but a bit inside
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this review
Responded Jun 16, 2024
Dear Guest

Thank you so much for your wonderful feedback and for choosing to stay with us at Zuri Kumarakom! We're thrilled to hear that you enjoyed our excellent landscape and found our staff to be great. It's heartening to know that you found our resort surpassing others in the area for a family break.

Your detailed observations about our accommodations, from the basic rooms to the lagoon-facing cottages and Presidential cottages, are greatly appreciated. We're glad you found the lagoon view particularly appealing and noted the differences in amenities between the room types.

We take immense pride in our dedicated staff and appreciate your recognition of their efforts in maintaining our resort. Your feedback about the activities available onsite is valuable to us, and we'll certainly take it into consideration for future improvements.

Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another memorable stay at Zuri Kumarakom!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,062)
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Reviewed June 15, 2024

Amazing 5 star and luxurious hotel with very nice scenery and hospitality from each and every staff from the welcome at reception to chef in restaurant.....3 night stay exclusive at the resort was very comfortable as we never felt to step out...... multiple activities kept us engrossed.....
Tv needs to be updated to android or atleast upgrade the cable system so that hindi channels can be also viewed
Maya Spa - is a must - very renowned and a must do here...... just that avoid any facial here as its not worth it - go for full body was a memorable experience

Date of stay: June 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank drhardikshah23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded June 17, 2024

Dear Guest
Thank you so much for choosing Zuri Kumarakom for your recent stay and for taking the time to share your feedback! We're delighted to hear that you had an amazing 5-star experience with us, enjoying our luxurious amenities and the beautiful scenery of the backwaters. It's wonderful to know that our hospitality made your stay comfortable and memorable, from the warm welcome at reception to the culinary delights crafted by our chefs.

We appreciate your valuable feedback regarding the TV and cable system. Rest assured, we'll take this into consideration as we continuously strive to enhance our guest experience.
We're thrilled that you enjoyed the Maya Spa and found the full body treatment to be a memorable experience. Your recommendation means a lot to us, and we'll make sure to share your kind words with our spa team.
Thank you once again for your patronage and for sharing your experience. We look forward to welcoming you back for another unforgettable stay at Zuri Kumarakom!

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Reviewed June 14, 2024

An extremely pleasant experience staying at this beautifully located resort. Everything was perfect, the rooms, the breathtaking views and all the amenities. The staff is very welcoming and friendly and always willing to help. Their restaurant serves absolutely delicious food. A fantastic buffet spread in both breakfast and dinner. Highly recommend this place if you want to have the best vacation...

Date of stay: May 2024
Trip type: Traveled with friends
Thank Dreamer67504595341
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded June 15, 2024

Dear Guest
Thank you so much for taking the time to share your wonderful experience at our resort! We are thrilled to hear that you had such a pleasant stay and that everything from our rooms to the breathtaking views exceeded your expectations. It's also delightful to know that you found our amenities to your liking and that our staff made you feel welcomed with their hospitality.
We take great pride in our dining experience, so we're delighted that you enjoyed the delicious food served in our restaurant, especially our fantastic buffet spread during both breakfast and dinner. Your recommendation means a lot to us, and we truly appreciate your kind words.
We look forward to welcoming you back for another memorable vacation at our resort!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2024

The hospitality was excellent. Restaurant Staffs were very pleasant, they gave us a very great service . Also the cleaning staffs, they did an excellent job. The property was very clean. The ambience here is to die for. Nice stay, Made us feel at home

Date of stay: May 2024
Trip type: Traveled with friends
Thank Resort14680781285
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded June 13, 2024

Dear Guest
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the ambiance during your stay with us. Our team takes great pride in providing excellent hospitality, and it's fantastic to know that you found our service to be top-notch. We'll be sure to pass along your kind words to our restaurant and cleaning staff—they'll be delighted to hear that their efforts were appreciated.
Maintaining a clean and welcoming environment is a priority for us, so we're glad to hear that the property met your expectations in terms of cleanliness.
It's always our goal to make our guests feel at home, and we're delighted to hear that we succeeded in doing so during your stay. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2024

We had an excellent staycation here. Rooms are very spacious and staffs are really nice . Especially Ms. Shaini took good care of us. Special Thanks to Mr. Vishnu and Mr. Sooraj from the sales team. Highly recommendable place to stay. Thank you for the whole team . We will visit again

Date of stay: June 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Reshma R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded June 13, 2024

Dear Guest
Your staycation experience sounds truly lovely! It's heartwarming to hear that the spacious rooms and the attentive staff, especially Ms. Shaini, made your time there so enjoyable. It's wonderful that Mr. Vishnu and Mr. Sooraj from the sales team also contributed positively to your stay. Expressing gratitude to the entire team for their hospitality is such a kind gesture, and I'm sure they'll appreciate it. Thank you for sharing your feedback so graciously!

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Reviewed June 10, 2024

The best resort ever visited in terms of property, location, hospitality, food. Must visit for long stay. So many activities (Fishing; zipline; peddle boat; speed boat; shikara; paint ball; club house with various indoor games; spa; and lot more) available at the property that you will not want to go out of this property.

Date of stay: June 2024
Trip type: Traveled with family
Thank Yogeshmohan1109
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded June 10, 2024

Dear Guest
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a fantastic stay at our resort and that it left such a positive impression on you.
It's wonderful to know that you enjoyed our property, location, hospitality, and food. We strive to provide our guests with a memorable and enjoyable experience, and we're delighted that we were able to exceed your expectations.

We're especially glad that you found our range of activities enjoyable and that you felt so immersed in the experience that you didn't want to leave the property. Creating memorable moments and providing a variety of activities for our guests to enjoy is something we take great pride in.
We truly appreciate your kind words and recommendation. It was our pleasure to host you, and we hope to welcome you back for another unforgettable stay in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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