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Dakshesh
Chennai (Madras), India

Excellent staycation

5.0 of 5 bubblesReviewed May 6, 2024
Everything was very excellent and all the staff were really very well all activities are very well and the swimming pool was also very good cycling was also fun and the lake view cottages and the boating we went in the evening in shikara was also very well the sunset was very beautiful when we saw from the boat
Date of stay: May 2024
Room Tip: Very excellent
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this review
Responded May 7, 2024
Dear Guest
Thank you for sharing your experience with us! We're thrilled to hear that you had such an excellent staycation at our resort. It's wonderful to know that you enjoyed all aspects of your stay, from the activities to the service provided by our staff. The swimming pool, cycling, and boating experiences all sound like fantastic ways to make the most of your time here. And witnessing the sunset from the shikara must have been truly magical! We hope to have the pleasure of welcoming you back for another memorable getaway soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 6, 2024

We stayed one day in zuri and it was amazing and the service was also good. Breakfast was awesome. Premises maintained well

Date of stay: April 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RESIN V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded May 7, 2024

Dear Guest
Thank you for sharing your experience with us! We're delighted to hear that you had such a fantastic time during your stay at Zuri. Providing excellent service and maintaining our premises to the highest standards are top priorities for us, and we're thrilled that we were able to meet your expectations. It's great to know that you enjoyed our delicious breakfast offerings as well. We hope to have the pleasure of welcoming you back for another amazing experience soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2024

Awesome experience and good service from all staff . Lovely place and amazing food .loved the way they have maintained the premises

Date of stay: May 2024
Trip type: Traveled as a couple
Thank Aleena W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded May 7, 2024

Dear Guest

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an awesome time at our establishment.

Our team works hard to ensure that every guest receives exceptional service, so it's wonderful to hear that you found our staff to be friendly and attentive.

We take pride in maintaining a lovely environment for our guests to enjoy, and we're delighted that you appreciated it.

And of course, we're thrilled that you enjoyed our food! We strive to offer delicious dishes made with the finest ingredients, and we're glad to see that it resonated with you.

Your kind words mean the world to us, and we look forward to welcoming you back soon for another fantastic experience!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2024

My wife and I were traveling from Nepal down India to Kochi during the months of March and April. Our stay at the Zuri was nothing short of fabulous. The resort is immaculately clean and all of the staff are extremely warm, welcoming and will accommodate every need you may have. My wife had a massage in the spa from Amblini and said it was quite possibly her best massage ever. Now on to the dining experience. Chef Boban Thomas is a Masterful Chef that provided us with meals that are comparable to very high end dining experiences in larger cosmopolitan areas. The wait staff were attentive and knowledgeable we never wanted for anything. Thank you so much Nikhil, Supriya and Justin your are truly professionals at your job and we wish you the best in your future endeavors. If you need some spoiling and relaxation you must visit the Zuri

Date of stay: April 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank montyh24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded April 8, 2024

Dear Guest
Thank you so much for taking the time to share your wonderful experience at The Zuri Resort! We are thrilled to hear that your stay with us was nothing short of fabulous.
We take great pride in providing exceptional service, and it's truly rewarding to know that we were able to meet your needs and make your stay memorable.
Our team at the spa works tirelessly to ensure our guests leave feeling relaxed and rejuvenated.
We're delighted that you found the meals comparable to high-end dining experiences in larger cosmopolitan areas. We strive to provide culinary excellence, and your feedback validates our efforts.
Nikhil, Supriya, and Justin are indeed valuable members of our team, and we're thrilled to hear that they contributed to making your stay special. We'll be sure to pass along your kind words to them.
Thank you once again for choosing The Zuri Resort for your stay, and for recommending us to others seeking relaxation and indulgence. We can't wait to welcome you back for another unforgettable experience in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2024 via mobile

Excellent service including houseboat service as well as buggy ride by the reception staff. Staffs attitude Ravi& Nimmi were excellent & really helpful for last 3 days. Restaurant service was excellent with complimentary breakfast & tea.

Date of stay: March 2024
Trip type: Traveled as a couple
Thank Keshav K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded April 5, 2024

Dear Guest
Thank you for choosing to stay with us and reviewing our product and services.
Do look up for more stay offers and packages as we entice patrons to this beautiful backwater destination.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2024 via mobile

We were very impressed with our 4 days at The Zuri Kumarakom.

We were surprised to be told that the property is about 25 years old, because it's superb maintenance suggested a much younger age to us.

As we rode into the property, we were a bit shocked to see a lot of policemen around. And that turned into panic when they accosted our taxi cab at the hotel porch. I was looking for hotel staff to help us avoid the policemen and to whisk us into the reception. As the policemen unloaded our luggage from the taxi, we broke into laughter realizing that they were actually security staff from the Ambassador Security services!

At the reception, Ms Sanu greeted us and readily accepted my request to see the other room types before we occupied the one I'd booked online via Expedia. We liked the villas the most, but it was way more expensive than what the two of could justify splurging. So we settled for an upgrade to the cottage and Ms Sanu helpfully processed the charge of the difference amount. It was an amazing experience to be in the quaint cottage right on the man made lake adjoining the mighty Vembanad Lake.

At 4:30pm we went to the Lime Cafe for the complimentary high tea. There, we were offered a sunset ride on the shikara boat. It was quiet inexpensive at Rs 250 plus taxes per person. When we boarded, we realized we were the only ones on board. It was an amazing ride and Aswin was our impeccable host boatman.

Our dinner was at the Lime Cafe and we ordered A La Carte as buffet wasn't available on a Thursday evening, due to low guest count. The staff were just impeccable. Sangeetha helped us order and the hospitality was amazingly diligent and warm. Not a second passed between a plate becoming empty and being whisked off; or a tumbler depleting and drinking water immediately automagically getting replenished. Coming from Bangalore, where apathy of the wait staff is commonplace, this was an unbelievably pampering experience. This exquisite attentiveness continued over breakfast, high tea, dinners on all other days as well. Indeed, hats off to the entire wait staff and kitchen staff!

We were also able to benefit from Kerala Ayurveda therapy at the well appointed Maya Spa. Arun, Ambali and others were very experienced and capably attended to our muscle rejuvenation and stress relief requirements. The facilities were adequate. Internationally experienced Ayurvedic physician Dr James Alwin readily offered his assistance and we are grateful for the same. He has guppy fish in his office, which was soothing in of itself.

The property has a large man-made water body which is connected to the Vembanad Lake. All the residences (about 70 keys) are around this water body. There are several water activities and climbing/rappelling etc available. We weren't interested and didn't participate. But we saw others enjoy paddle boat and zip line etc. We did sit in the cool breeze underneath trees adjoining the Body Temples, which are water side structures for meditation. It was very tranquil and soothing.

We were always regaled by sights of innumerable storks and cranes. And also drongoes. And squirrels noisily chittering. Diving cormorants. And so on. The nearby Kumarakom bird sanctuary clearly had some stragglers in the Zuri.

The property is impeccably maintained. We constantly saw a large contingent of staff tending to the greenery, hygiene and maintenance. There is an abundance of outdoor structures and seating and everything was clean and gleaming. We had the opportunity of personally witnessing this exacting rigor when we chanced upon the cleaning crew in our cottage one day. Ravi and Nimmi were so perfectly representing the thoroughness of the entire team at Zuri in handling every little bit of our cottage.

The cottage itself was a joy. The very spacious washroom had a separate bathtub, yet another shower room and then an open shower area outdoors should one want to sun oneself whilst showering. All in complete privacy from rest of the world.

The Zuri was so impeccable that it isn't possible to find fault. But I'll try my best to find some fault:
- The Cigar bar was non operational.
- The bar was nice with immaculate service. On the top of the standing air conditioner, there was a small room freshener electronic device which periodically emitted something. That material would fly in the air conditioner's blast and irritate our eyes. It happened every time.
- The songs being played in the bar were melancholic. Upon enquiry, we learnt that "management" has provided an USB stick bearing these hearse worthy dirges.
- Even I couldn't find any more lacunae.

One afternoon we found a toddy shop on Google maps. We took an umbrella and walked there in less than 10 minutes. And enjoyed heavenly fresh toddy with Karimeen polichathu (pearl spot fish cooked within banana leaf). The surroundings outside the property are also very clean and serene. Very confidence inspiring for a walk.

Overall we had a great time at The Zuri Kumarakom and congratulate Mr Rajagopal and management on running an outstanding hospitality operation.

Room tip: Try the villa with private pool
Date of stay: March 2024
Trip type: Traveled as a couple
Thank Chandradip D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded April 1, 2024

Dear Guest
From the impeccable maintenance of the property to the attentive staff and delicious dining options, it seems like every aspect of your stay was top-notch.
It's great to hear that you were able to enjoy the amenities and activities offered at the resort, such as the sunset ride on the shikara boat and the Kerala Ayurveda therapy at Maya Spa.
Thank you for sharing your detailed feedback and highlighting the positive aspects of your stay.

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