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Keshav K

It was a wonderful experience near vembanad backwaters. We hope to come again soon Receptionist gave us a welcome drink includin

5.0 of 5 bubblesReviewed Apr 1, 2024via mobile
Excellent service including houseboat service as well as buggy ride by the reception staff. Staffs attitude Ravi& Nimmi were excellent & really helpful for last 3 days. Restaurant service was excellent with complimentary breakfast & tea.
Date of stay: March 2024
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this review
Responded Apr 5, 2024
Dear Guest
Thank you for choosing to stay with us and reviewing our product and services.
Do look up for more stay offers and packages as we entice patrons to this beautiful backwater destination.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 31, 2024 via mobile

We were very impressed with our 4 days at The Zuri Kumarakom.

We were surprised to be told that the property is about 25 years old, because it's superb maintenance suggested a much younger age to us.

As we rode into the property, we were a bit shocked to see a lot of policemen around. And that turned into panic when they accosted our taxi cab at the hotel porch. I was looking for hotel staff to help us avoid the policemen and to whisk us into the reception. As the policemen unloaded our luggage from the taxi, we broke into laughter realizing that they were actually security staff from the Ambassador Security services!

At the reception, Ms Sanu greeted us and readily accepted my request to see the other room types before we occupied the one I'd booked online via Expedia. We liked the villas the most, but it was way more expensive than what the two of could justify splurging. So we settled for an upgrade to the cottage and Ms Sanu helpfully processed the charge of the difference amount. It was an amazing experience to be in the quaint cottage right on the man made lake adjoining the mighty Vembanad Lake.

At 4:30pm we went to the Lime Cafe for the complimentary high tea. There, we were offered a sunset ride on the shikara boat. It was quiet inexpensive at Rs 250 plus taxes per person. When we boarded, we realized we were the only ones on board. It was an amazing ride and Aswin was our impeccable host boatman.

Our dinner was at the Lime Cafe and we ordered A La Carte as buffet wasn't available on a Thursday evening, due to low guest count. The staff were just impeccable. Sangeetha helped us order and the hospitality was amazingly diligent and warm. Not a second passed between a plate becoming empty and being whisked off; or a tumbler depleting and drinking water immediately automagically getting replenished. Coming from Bangalore, where apathy of the wait staff is commonplace, this was an unbelievably pampering experience. This exquisite attentiveness continued over breakfast, high tea, dinners on all other days as well. Indeed, hats off to the entire wait staff and kitchen staff!

We were also able to benefit from Kerala Ayurveda therapy at the well appointed Maya Spa. Arun, Ambali and others were very experienced and capably attended to our muscle rejuvenation and stress relief requirements. The facilities were adequate. Internationally experienced Ayurvedic physician Dr James Alwin readily offered his assistance and we are grateful for the same. He has guppy fish in his office, which was soothing in of itself.

The property has a large man-made water body which is connected to the Vembanad Lake. All the residences (about 70 keys) are around this water body. There are several water activities and climbing/rappelling etc available. We weren't interested and didn't participate. But we saw others enjoy paddle boat and zip line etc. We did sit in the cool breeze underneath trees adjoining the Body Temples, which are water side structures for meditation. It was very tranquil and soothing.

We were always regaled by sights of innumerable storks and cranes. And also drongoes. And squirrels noisily chittering. Diving cormorants. And so on. The nearby Kumarakom bird sanctuary clearly had some stragglers in the Zuri.

The property is impeccably maintained. We constantly saw a large contingent of staff tending to the greenery, hygiene and maintenance. There is an abundance of outdoor structures and seating and everything was clean and gleaming. We had the opportunity of personally witnessing this exacting rigor when we chanced upon the cleaning crew in our cottage one day. Ravi and Nimmi were so perfectly representing the thoroughness of the entire team at Zuri in handling every little bit of our cottage.

The cottage itself was a joy. The very spacious washroom had a separate bathtub, yet another shower room and then an open shower area outdoors should one want to sun oneself whilst showering. All in complete privacy from rest of the world.

The Zuri was so impeccable that it isn't possible to find fault. But I'll try my best to find some fault:
- The Cigar bar was non operational.
- The bar was nice with immaculate service. On the top of the standing air conditioner, there was a small room freshener electronic device which periodically emitted something. That material would fly in the air conditioner's blast and irritate our eyes. It happened every time.
- The songs being played in the bar were melancholic. Upon enquiry, we learnt that "management" has provided an USB stick bearing these hearse worthy dirges.
- Even I couldn't find any more lacunae.

One afternoon we found a toddy shop on Google maps. We took an umbrella and walked there in less than 10 minutes. And enjoyed heavenly fresh toddy with Karimeen polichathu (pearl spot fish cooked within banana leaf). The surroundings outside the property are also very clean and serene. Very confidence inspiring for a walk.

Overall we had a great time at The Zuri Kumarakom and congratulate Mr Rajagopal and management on running an outstanding hospitality operation.

Room tip: Try the villa with private pool
Date of stay: March 2024
Trip type: Traveled as a couple
Thank Chandradip D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded April 1, 2024

Dear Guest
From the impeccable maintenance of the property to the attentive staff and delicious dining options, it seems like every aspect of your stay was top-notch.
It's great to hear that you were able to enjoy the amenities and activities offered at the resort, such as the sunset ride on the shikara boat and the Kerala Ayurveda therapy at Maya Spa.
Thank you for sharing your detailed feedback and highlighting the positive aspects of your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2024

Beautiful resort centred around a small lake, and connected to the main Vembanad lake.

It’s a great place to watch local birds and squirrels.
The bungalows are large and comfortable, with a balcony on the lake.

On the amenities, the resort has 2 great restaurants, a fairly large gym, outdoor pool and spa. There’s also bikes to go around the resort (but sadly not allowed to take out).

The entire staff has been really kind and helpful (Ravi, Nikki, Alan and the others).

Date of stay: March 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Luca R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded March 29, 2024

Dear Guest
Thank you for a wonderful review of your experience at the resort.
We are nestled in the backwaters of kerala and a perfect getaway to rejuvenate.
Look forward to welcoming you back soon if your travels bring you to this part of the world.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2024

Great experience.. staff were really friendly .. boating was special . Altogether great weekend. We had a great time with kids . Spa was awesome. Must try. Highly recommended for friends and family.. food also was really tasty and superb. ..

Date of stay: March 2024
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank janaki m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded March 27, 2024

Dear Guest
Thank you for choosing Destination Kumarakom.
We are happy that the product and services met expectations.
We look forward to your next visit soon to this beautiful backwater destination.
Do look up on our wellness packages.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2024

Our stay here was extremely relaxing and enjoyable. The staff was helpful kind, courteous and extremely professional. We will definitely be visiting very soon. Ten stars to Zuri. Sunset view is unparalleled. Speed boat ride with Shizu was breath taking. This place is epitome of beauty and hospitality. Supriya from Lime tree was sweet and an amazing attended.

Date of stay: March 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank rishi r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded March 27, 2024

Dear Guest
Thank you for choosing to stay at the zuri kumarakom.
We are happy that the product and services met expectations.
We look forward to many more visits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2024 via mobile

Lime Tree is a fine restaurant that we visited. We were late and yet the Chef and his able team accommodated us. Nikhil was our cheerful and informative server who bent over backwards to make our experience memorable!!
The Appams, veg stew, beef pepper fry, karimeen polichathu hit the spot!!
I would return to this restaurant in a heartbeat

Date of stay: March 2024
Trip type: Traveled with friends
Thank Wingsnwheels86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded March 23, 2024

Dear Guest
Thank you for your wonderful feedback and happy to hear experience that you had at the restaurant.
We look forward to your next visit soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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