We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,053)
Filter reviews
3,053 results
Traveler rating
1,686
922
272
105
68
Traveler type
Time of year
LanguageAll languages
More languages
1,686
922
272
105
68
Show reviews that mention
All reviews the club lounge coast bar club staff palm grove kids club pool suite one bedroom suite koh samui large hotel swim up bar bit dated hotel grounds family holiday happy hour plenty of sunbeds sun loungers restaurants and bars
Filter
Updating list...
1,182 - 1,187 of 3,053 reviews
Reviewed 1 October 2015

We stayed at the Centara for six nights. The location is great - good restaurants just across the street and nice bars along the beach.
All the rooms face the beach and enjoy beautiful views of the gardens and the beach. They are a bit old, yet clean, poor water pressure in the.
The reception stuff were terrible! We have never faced more arrogant, rude or unpleasant service as the one in this hotel. The top was an incident when the receptionist told me: "now you listen to me" in a rude tone that was inappropriate (couldn't understand her accent and asked her politely to explain something again) - and she wasn't the only one. It felt as if they were doing us a favor even speaking with us.
Breakfast is good, prices for extras are very expensive in compare to other hotels along the beach and shops outside.
The pool is beautiful and the beach is the best!
Not sure we'll go back. It does not provide an authentic experience we were seeking.

  • Stayed: September 2015, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank HKO2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded 3 October 2015

Dear HKO2014,

Thank you for sharing your review. We’re delighted that the positive aspects of your stay outweighed the regrettable exchange you described.

All guest feedback is important to us and we’ll be sure to go over your comments with the team.

We’re disappointed that you say you won’t return, but thank you for your honesty.

Warm Regards,
Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 October 2015

We stayed here for 5 days with 2.5 year old.
Room: Sea facing rooms on 3rd floor are great (although ours had some palm trees disrupting the view). Room is spacious. The storage space was limited, but it didn't matter for 5 days. Toiletries were of good quality. Rooms look slightly old but were more than sufficient in every manner. Bathroom had no latch and less privacy than I'd like. It looked less luxurious than many other 5 stars I've stayed in.
Beach and pool : Lovely beach, clean and fine sand, great view, enough sun beds. Pool is small- more for relaxing and playing rather than proper swimming. For us, it was perfect.
Kid's activities: There was a kids room which was good for 2.5 yr old for 30-60 mins at a time. I didn't see anyone else whenever we went there. There were activities listed by the pool for older kids. Kids pool was good to have too
Food: Huge spread in breakfast. Usual continental selection for vegetarians, but lots of options if you eat meat. Service and staff were great except for one person(Goon I think was her name) who didn't seem to care about whatever we asked for....not even a smile. Only a few members of the staff were comfortable with English. The cafe in the hotel was good for quick bites during the day. Coast has an amazing view and dining experience, although we had only desserts and drinks there. Vegetarian selection was limited. Food from pool bar was not tasty , but was good to have it so you can dine on the beach itself.
Location: Very good. Lots of small shops, spas nearby. Apple spa across the road was good. Laundry shops are available across the road. Enough restaurants at walking distance.
Overall a great stay, good resort with all facilities. Would definitely recommend

Room Tip: 3rd floor rooms with direct sea view
  • Stayed: September 2015, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank beautifulworld30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded 3 October 2015

Dear beautifulworld30,

Thank you for sharing your review. Holidays with a toddler can be challenging, we’re happy that your stay was pleasant and relaxing for the whole family.
Your recommendation is genuinely appreciated and we hope to welcome you back again.

Sincerely,
Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 September 2015

There is nothing negative to be said. Lovely room with fabulous view. The pool is spectacular and it is right on the beach. The staff are both helpful and friendly. The location is perfect with ample bars, restaurants and shopping right on the doorstep.

  • Stayed: September 2015, traveled as a couple
    • Location
    • Rooms
    • Service
4  Thank Dublin_IrelandDeclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded 3 October 2015

Dear Dublin_IrelandDeclan,

Thank you for sharing your short and sweet review.
We hope you’ll consider a return trip when you’re in need of sunshine / smiles.

Kind Regards,
Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 September 2015

This was our 3rd visit to the Centara. We have been coming to this hotel since 2004. This was our 1st family trip to Koh Samui with our two children (7 years old). This was our 4th time to Samui and when we decided to come back we knew we had to stay at the Centara. This resort has not changed since 2006 (our last trip). We stayed in a one bedroom suite which was room 737 plenty room for the 4 us (the only thing I didn't like was the trundle at the bottom and it had wheels. Expected a sofa couch that folded out to a double bed which was not the case). My little boys celebrated a 7th birthday at Samui and the resort prepared a cake for both of them which was sweet. All the staff were fabulous. I signed up to the Centara1 card to get free wifi as previous feeds recommended. The beach is beautiful at the Centara end and peaceful not like the othe end of Chaweng. The meals can be expensive but there was a promotion for meals which we did and that was great saved us money. Happy hour was great as well. The boys loved it and can't wait to come back. Thanks for making our stay great and my boys will never forget it. We will be coming back soon.

  • Stayed: September 2015, traveled with family
    • Value
    • Rooms
    • Service
4  Thank Magda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded 3 October 2015

Dear Magda M,

Thank you for the review of your fourth visit with us. We’re pleased that your family holiday and the boy’s lucky 7th birthday was a smashing success.
We hope the boys can convince you to come back again soon.

Sincerely,
Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 September 2015 via mobile

The staff are excellent and the veiws are beautiful. The restaurant's especially the Brazilian bbq are excellent but the Japanese restaurants were under construction. The locals sell cheap food and beer on the beachand there arelots of watersports activities nearby we would definitely come back again .

Stayed: October 2014, traveled with family
2  Thank Alton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this reviewResponded 7 October 2015

Dear Alton C,

Thank you for sharing your review. We always say, ‘Better late than never!’

Alton, it’s been a year and the new restaurant is finished (obviously) and we’d love for you to come back and join us. Hopefully we’ll see you again soon.

Kind Regards,
Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews