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Reviews (7,253)
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All reviewssnack barfirst choicecosta los gigantesquiet poolkids clubhigh ropesa la carteholiday villagemain poolgolf buggygames roommain buildingevening entertainmentsoft play areabuffet restaurantyoung childrenthe grill
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Reviewed 4 weeks ago

Travelled in July 4 adults 2 young children (4 & 7) for a 7 night stay .Arrived around 9pm and check in was very speedy and friendly .As the restaurant was closing soon we were advised to return after a meal to collect our keys etc. This seemed a good idea so we duly had our meal and returned to the check inn desk at around 10 pm. However by that time it was absolutely rammed with new arrivals , however we did manage to get our keys as the check in girl remembered us. The downside was that we didn't get any info about the hotel .So we were unaware of restaurant opening times , procedure regarding safe and about wi-fi. We had 2 rooms very close in Block M and were taken there in a buggy from reception . The rooms were very large for just the 2 of us .Our Son and Daughter in law and the 2 kids still had plenty of space .Nice bathrooms and whole apartment was clean and tidy with a nice balcony and view over the pool to the sea. It was also nice to have a small fridge that had been stocked with sandwiches , yoghurts fruit and drinks. Presumably as being a late arrival we may have missed the dinner .There are Tea and Coffee making facilities , but the ingredients were not replenished during our stay only the water and soft drinks in the fridge. However it is easy enough to get tea bags and coffee sachets and milk from the drinks bar by the pool. The pools are well kept and are salt water .There are lifeguards , but after an incident which resulted in an ambulance being called following a near drowning , their presence was drastically increased .What I did like was that sunbeds cannot be reserved until after 10am.This meant a more leisurely stroll to the pool around 8 to get our 6 sunbeds and then stay there until all our party had joined us after a short while .Then breakfast in relays , as long as there was a presence on the sunbeds there was no problem. The security guard made regular circuits of the pool removing towels on unoccupied loungers.However there were sunbeds available for quite a while and this was around the activity pool. We didn't venture up to the quiet pool so not sure how it was there. The children loved the kids club and went to at least one activity each day. The evening children's entertainment in the Live and Loud area was for English speaking guests and I thought very professional. The hotel is vast and there are plenty of places to sit and enjoy a drink .Never had to wait long to be served at the bars and the local spirits are fine the premium package is 13 Euros pp per day which is a bit pricey. The restaurant food is not bad we are not fussy eaters but selection might be limited if you are. Our kids liked the children serving area where they could grab their own meals. Waiting staff were very quick in taking drinks orders.Lunch in the restaurant above the Spa was nice and a cool area after a morning in the sun .The surrounding area is very hilly there is a large supermarket up the hill at the front of the hotel .The beach is down the hill to the hotel rear. Beach is black sand and the waves can be a little rough. There are loads of shops near to the beach , but it is a bit of a climb back to the hotel.In conclusion a very enjoyable time .

Room Tip: K L M blocks all have rooms facing the sea
  • Stayed: July 2018, traveled with family
    • Value
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8  Thank BURSLAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Recently returned and our family thoroughly enjoyed our break. The holiday village staff were excellent with lots to do for the kids.

There was a local festival that was on for the week which was very loud with fireworks and music waking us up on several nights at around 3 am.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Be Live Hotels
1  Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 4 weeks ago

Dear Gary F,

Thank you very much for your kind comments.

We are glad you enjoyed your stay with us and that it was a good choice for your holiday. It is always a pleasure to receive such positive comments about the hotel and our team.

We hope to see you back soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

First time in one of the First Choice Holiday Villages and wasn't disappointed. Cant fault the hotel and absolutely loved our stay. We were travelling with two other families and after emailing the hotel direct to request to be close together, we were all next door and in the block that I had asked for. The pool atmosphere is what makes this hotel with all the entertainment staff doing an amazing job day and night and so do the hotel staff. been back a week and missing the pool dances and slushes on tap already!

  • Stayed: June 2018, traveled with family
    • Value
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Review collected in partnership with Be Live Hotels
2  Thank heatherlr84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 4 weeks ago

Dear heatherlr84,

Thank you for taking the time to leave a comment about our hotel and for your excellent review.

We are very happy you chose our hotel for your holiday. And we wish you to come back soon.

Thank you for your kind comments and we hope to see you again!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

First family holiday to a hv complex.
Cleanliness was great always clean and freh daily. Good choice of food always found something to eat or try something new. Tried snack bar at tge top pool, didnt enjoy it at all.

Entertainment staff work tirelessly to entertain the children constantly, lots going on and can pick and choose what you wish to try.

Day trips arrange by the reps to Siam park and pirates of Tenerife. Both trips where fantastic and would thoroughly recommend doing. Reps will never walk past kids without acknowledging them, which the kids enjoy.

The only downside is the poolside lounger not enough available, don't really want to be spending my time from 7.30 am reserving seats so we could see kids in the pool, as the pool is quite deep and no shallow ends. Security will remove your towel before ten if left unattended, however on many on many occasions seen and heard couple talking to security in Spanish, left towels on bed before and don't come back till after 1.30!! Unfair on everyone else .

There was festival on when we arrived 6th July and started on average from 10pm onward up until about 5/6 am happened throughout out stay, and we where a tad tired of the disturbed sleeping as where the children. Wouldn't stop me going back but would check festival wasn't on. Reception advised sorry nothing we can do.

The only downside is the flies and coachroaches. Take avon skin do soft appt they don't like it.

Worth trying it you haven't been before, complex is huge it's like a little village . Great time had would go back.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Be Live Hotels
1  Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 4 weeks ago

Dear Jen M,

Thank you for the time you have taken to write a review of your holiday experience.

We are grateful for your feedback as it helps us identify areas that could use more attention to detail.

We are obviously extremely sorry that your experience has not been the one you expected due to the festival being carried out close to the hotel.

We would like to point out that this festival was carried out by the Town hall and we could do nothing but inform.

Regarding the insects, We can assure you that the situation you mentioned has been reviewed by the hotel quality control department.

Our hotel has got a contract with one of the main companies for pest control, with regular treatments. With more than one thousand guests in the hotel every day, the hotel assures high cleaning standards in all the areas.
ç
As you may know, cockroaches are endemic in the Canaries, not a result of a lack of cleanliness.

Hopefully we will be able to fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations.

Thank you once again for your time.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Fantastic resort, great food and facilities. Tui and Spanish reps where very helpful.and kept kids and adults entertained day and night.
Highly recommend this hotel for families - something for everyone at any age

Stayed: July 2018, traveled with family
Review collected in partnership with this hotel
2  Thank kattaylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 4 weeks ago

Dear Guest,

We would like to express our gratitude for your kind words and having spent your time to pass us your impressions. It is very important for all the staff members of the hotel to receive positive feedback, to know that our work is being appreciated.

Thank you for booking our hotel.

We hope to see you again soon.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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