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Be Live Family Costa los Gigantes
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Reviews (5,792)
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2,610
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All reviewssnack barfirst choicecosta los gigantesquiet poolkids clubhigh ropesa la carteholiday villagegolf buggymain poolmain buildinggames roomevening entertainmentgreat holidaysoft play areabuffet restaurantyoung children
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35 - 40 of 5,792 reviews
Reviewed 2 weeks ago via mobile

Just got back from a fri-tues break with two friends, we all shared a stunning sea view room, with a large balcony. The hotel complex is huge but beautiful and stunning, pool areas are lovely and plenty of space. Food is great, staff are lovely, gym is spacious (no air con). The indoor pool is not free to use.
The only downside is the area, if your looking for a lovely resort and lots of shops then this isn’t the place to go, it was a ghost town and shops was closed. We visited Highland Paddy just 5mins from the hotel, this is the pub to go for a fun evening and don’t expect to leave early, staff are lovely and as three women we felt so comfy in a mainly male staffed pub. Highly recommended

Stayed: March 2018, traveled with friends
2  Thank Ladykane1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 2 weeks ago

Dear Ladykane1982,

Thank you very much for your kind comments.

We are glad to know that you enjoyed your stay with us and that it has been a good choice for your vacation. It is always a pleasure to receive positive feedback about the hotel and our team.

We hope and wish you to come back soon.

a cordial greeting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We had a nice holiday but there is no way this is a 4 star plus hotel.
Positives:
Warm pool, plenty of sunbeds.
We had a superior room which was nice, we saw a standard room, this was so run down.
Great to have a little softplay area, shame the water park bit was out of order for the whole week we were there.

Negatives:
The food is bland and cold or heated so much it's dry. The juice and coffee out of the machines is disgusting, the evening cocktails are out of a packet slush puppy type machine and are so watery and synthetic tasting I couldn't drink them.
The kids disco was great but it was the same every night, even down to the same jokes.
The buffet was so busy and noisy that we could barely have a conversation.
The hotel looks really shabby in areas, paint peeling, rusty metal, lifts not working, cracked tiles, outside tables that are peeling.

We had a good holiday in spite of this, although we got a good deal on it, if we had paid full price I would have complained, we have stayed at much better 3 and 4 star hotels. I would honestly think twice about staying here unless it's a cheap deal.

Stayed: March 2018, traveled with family
2  Thank mariecblake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 2 weeks ago

Dear mariecblake,

Thank you for choosing our resort for your stay and for sending us your feedback. We are very sorry that your experience did not met your expectations. We have taken note of your comments and we will use them to continue to improve our service.

The Buffet Restaurant of the Hotel offers a big choice of different kind of meals which changes daily and every service. The Restaurant apart of international food also has available six theme nights, a variety of cheese and salad stations, fish and meat dishes, pasta and rice apart of the desserts and ice cream. The buffet is based on show cooking and hot stations enabling the guest to decide the cooking time of their meal providing fresh food prepared at the moment. Apart of this, there is also open the Snack Bar with a large choice of dishes. Constantly the Hotel does changes in the menus and adds new dishes in order to improve the quality and variety.
We are sorry to hear that our gastronomic offer did not meet the guests' expectations. We understand that taste is a personal matter and due to this the Hotel offers a large variety of both, international and local food to satisfy the preferences of all the guests.

Finally, I would like to mention that it was our pleasure to have you in our hotel and of course it will be on future occasions

Kind regards,

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Reviewed 2 weeks ago

Nice, but expencive with TUI! Family of 4. Small beach and very much and large waves. Othewise, it was a nice hotel with very pleasent staff and service. Could wish the location was a little bit closer to the beach where all the local shops are located.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Be Live Hotels
Thank henning2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 2 weeks ago

Dear henning2018,

We would like to express our gratitude for your kind words and having spent your time to pass us your impressions. It is very important for all the staff members of the hotel to receive positive feedback, to know that our work is being appreciated.

Thank you for booking our hotel.

We hope to see you again soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Great hotel, the pictures advertising it really do not do it justice. It is a big hotel and my husband 47 and daughter 20 went for 3 days in March and the weather was red hot. They booked the balanese beds for 30 euros which comes with the double bed and two loungers, a bottle of chilled Cava and fruit, both said it was worth it as it was quieter than around the pool. My husband paid 70 Euro for a massage and said it was very good.
Food was lovely and even the snack bar has pizza and hot dogs to suit all. They tried the a la carte which had some things you had to pay for. like beef and bottle of wine, both said it was very nice but the other buffet was just as good. Large hotel and said if you had young kids it had so much for them to do, they wouldn't go back in the height of summer as it would be full of children and this time of year was perfect for them. They got a taxi into Los Gigantes 5 euros as it is very steep walk and a few Km. They went to Paddys Bar and had a great night. They highly recommend this hotel and we have stayed in many 4/5 star hotels and both came back saying how fab it was. My daughter had a badly swollen face due to the high UV and poor sun glasses protection, the hotel organised a doctor to go to her room, it was 80 euro but he was there in half an hour which was fabulous service. There room was a suit, not modernised compared to some pics but was really great, had an door into the settee/bed area so was like an interconnecting room.Well worth a visit, lovely views and gardens.

  • Stayed: March 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Barring2n1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 2 weeks ago

Dear Barring2n1,

We would like to express our gratitude for your kind words and having spent your time to pass us your impressions. It is very important for all the staff members of the hotel to receive positive feedback, to know that our work is being appreciated.

Thank you for booking our hotel. We are really pleased to hear that you and your family had a lovely time here.

We hope to see you again soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Large complex with something for everyone. All areas kept very clean considering the amount of people using. We stayed in one of the rooms not yet updated but everything fine and functional-cleaners did Excellant job everyday. Never a problem getting a sunbed around the quiet pool even in the lead up to Easter weekend. Food average but always found something to eat.Lots of good walks in area and wonderful views from hotel. Would recommend especially to families-wonderful child facilities.

Stayed: March 2018, traveled as a couple
Thank yasmindoeshols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live F, Director de Relaciones Públicas at Be Live Family Costa los Gigantes, responded to this reviewResponded 2 weeks ago

Dear yasmindoeshols ,

Thank you very much for your kind comments.

We are glad to know that you enjoyed your stay with us and that it has been a good choice for your vacation. It is always a pleasure to receive such positive feedback about the hotel and our team.

We hope and wish you to come back soon.

a cordial greeting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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