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1 - 6 of 659 reviews
Reviewed 22 October 2020

We stayed 5 days in this beatifull hotel. Wonderfull setting and vieuw on the sea.
Good food and perfect service. Very friendly staff, always ready to help out if you have a question.
Rooms are big enough and very clean. Thans for a lovely stay

Date of stay: October 2020
Thank Climber44810254675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ersin SÖĞÜTLÜ, Müşteri Hizmetleri / Ön Büro at Dedeman Zonguldak, responded to this reviewResponded 22 October 2020

Dear Valuable Guest;

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel.

We do appreciate your feedback and we continue to thrive to improve our standard of service at all times.

Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future.

Kind Regards,

Ali Ersin SÖĞÜTLÜ
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 September 2020 via mobile

I had recently stayed at the hotel and I would like to highly recommend this hotel with excellent view spacious and comfortable rooms and more importantly highly considerate and courteous staff
I would especially like to mention Mr Ali for his professionalism and customer service
Definitely I will be visiting again

Date of stay: September 2020
Trip type: Traveled as a couple
Thank khawarkhan2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DILARA DEMIRTURK, Müşteri Hizmetleri / Ön Büro at Dedeman Zonguldak, responded to this reviewResponded 8 October 2020

Mr.Khan;

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel.

We do appreciate your feedback and we continue to thrive to improve our standard of service at all times.

Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future.

Kind Regards,

Ali Ersin SÖĞÜTLÜ
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 November 2019

I've been trying to contact the hotel to cancel my reservation but I can't get anyone via any of the cancellation email links. Hoping to get this done as my company cancelled my travel. Any help is greatly appreciated

Date of stay: November 2019
Trip type: Traveled on business
Thank Cullen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AydinTASKIN, Genel Müdür at Dedeman Zonguldak, responded to this reviewResponded 19 November 2019

Dear Guest

We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Zonguldak Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.
We do hope that we will be in a position to Welcome you back at the Dedeman Zonguldak Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 October 2019

Hotel views and location very nice. The rooms were clean and tidy. Breakfast variety and food delicious staff very friendly also thank you to the guest relations manager Cemre for his interesti will come again, you are a great team

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
Thank kabul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AydinTASKIN, Genel Müdür at Dedeman Zonguldak, responded to this reviewResponded 24 October 2019

Dear Guest

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 September 2019

The hotel is very nice and privileged in every sense. The lack of catering for guests in your rooms is not nice but clean and convenient. your staff are friendly and do their job nicely, fast. the pool was nice and had fun can't wait to come again

Date of stay: September 2019
Trip type: Traveled solo
Thank Livia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AydinTASKIN, Genel Müdür at Dedeman Zonguldak, responded to this reviewResponded 24 October 2019

Dear Guest

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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