It was the WORLD CUP FINAL day, I arrived at hotel at 16:30 and the game would start half an hour later.
There was no staff there, so I texted via Whatsapp to the hotel, the messages was showed READ status however there was no reply after 20 minutes, and I also dialed 2 numbers of the hotel and no one answered.
Than around 17:00 a female staff came. seems the staff wasn't aware of there was such a reservation and kept asking me if the order was from EXPEDIA or BOOKING.
Then she offered me a room without terrace. I booked a room with a terrace at HOTELS and showed her the confirmation, then she made a phone call to the boss and told me, they could only offer me this room without terrace, because the room with terrace were all occupied and the price I booked in HOTELS was as cheap as a room without terrace..
She also demonstrated they had no fault, there must be something wrong in the website.
So that it was my fault to choose this hotel.
At last I have to accept the situation because I've already missed 10 minutes of the World Cup finals.
BTW the WIFI in the room was weak, basically not usable.
There was also an empty bottle in the shower room from the last guest.More
- Free Wifi
- Free parking