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tonirosesmiller
Seoul, South Korea
63
value for money
4.0 of 5 bubblesReviewed May 14, 2016via mobile
We booked last Nov 2015 a 3 bed room suite. The suite is perfect for big family. You can also cook if you have time just ask for pans if you need one.
The room is on the 2nd level so it has direct access to the pool which is a plus since we have kids. The buffet breakfast is okay however they serve around 7am already.

Staffs are accommodating , rate is reasonable as well.
Date of stay: May 2016Trip type: Traveled with family
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Reviewed April 22, 2016

The place is really old. The shower didn't aim at me but at the faucet below it. Their towels are very rough and their balcony is very dusty and dirty. Also, while we were waiting for an elevator, when one of the elevator doors opened, the staff inside the elevator yelled "FULL!!" at us so we won't get on it. We were at the 8th floor and went down the building using the stairs instead.

Date of stay: April 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank yamiyamagiwa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Regency H, Public Relations Manager at Crown Regency Suites Mactan, responded to this reviewResponded June 18, 2016

Hello there!

Thank you for the feedback. This will help us to improve our facilities and services for our valued customers and clients. However, we apologize for the inconvenience that you experienced with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2016

The room rate is a bit pricey, but the rooms are comfortable and clean.
Rooms are equipped with kitchenette, fridge, kettle. Bathrooms are clean and with warm water.
It is not far from the airport and hotel even provides free shuttle service.
Breakfast buffet is ok, but I would expect a better choice.
Staff is very helpful and professional.

Date of stay: April 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank 328lukask
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 9, 2016 via mobile

booked my room for the 28 February thought to 1st March 2016. I knew I would be arriving early hours of the morning on the 29th. After checking in at 0500 on the 29th February 2016 I was told that my room reservation have been cancelled by the member of staff working on reception.

Whilst I was allowed to check in I was told by the reception staff that I would have to pay for breakfast for that morning as there was no charge for the room for the 28th. When I checked out on 1st March I was told I would have to pay for the room for the night I arrived despite what the reception staff had told me.

In addition, this is where I think the hotel is disgusting they tried to charge me full rack rate for the room including a charge for breakfast that I had already paid for. It was only when I refused to pay would they reduce the amount for the room by the equivalent of breakfast.

Moving on to breakfast....... I had breakfast one morning here. And he table containing fruits and vegetables and sauces in the Buffett was running alive with cockroaches I spotted four in the bowel of cucumber slices plus others crawling under the bowels and cloth on this display. I identified this to the staff and absolute no responses or apology.

I did highlight this to reception when I was checking out and being overcharged, along with the fact the lifts were not working properly in the building. Staff were totally not phased and not interested at all.

I did visit the gym whilst I was staying there and the pool. Neither of which I would use. The gym was filthy with extremely out of date and rusting equipment. Most of it unserviceable. Again another area of the establishment that could do wth a good clean wash and dust. The pool looked dirty and decided to not even risk going in the water.

No towels provided at the pool, or service staff. Furniture around the pool is dirty and dusty.

I would say to travellers staying in this hotel. Beware! The website pictures are extremely old. The decor and facilities are very tired and the whole hotel needs a refurbishment. The food hygiene standards are clearly lacking and the overall cleanliness of the hotel was disappointing.

I have travelled over 3km in 15 years with work and leisure and stayed in hundreds of different types of hotel. This I must say was probably one of the most disappointing establishments I have stayed in. The staff are very lack lustre in even attempting to provide any form of service. Most stood about bored and in the case of the security guide in the door when I first arrived was actually asleep.

Overall poor service. Poor food hygiene standards and generally a filthy unclean hotel.

Date of stay: March 2016
Trip type: Traveled solo
4  Thank Mxr14816
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 8, 2016

I found the Crown Regency Suites to be older, but clean and comfortable accommodations. The personnel were courteous and efficient. It was a little difficult trying to hail a taxi, but otherwise in an acceptable location.

Date of stay: February 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JosephD756
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 12, 2016 via mobile

If you're looking for a place to rest that's near the airport, its a pretty good candidate.

Minus point - its far from Cebu City, so if enjoying the city is your goal, this is not the hotel for you. The location is pretty much the "off factor". Its weirdly placed, pretty much a sore thumb in a middle of a very quiet neighborhood.

The hotel though, is more than above okay. Yes, its old- it has a stong 50's feel. But the service is impeccable. I work remote, so I have loads of " electronic" related requests- from extension cords, to resetting the wifi router, to adaptors. Man, the staff is quick! The receptionists are also very friendly and helpful.

The bed ia really comfortable. The room is packed with a large fridge, a kitchen. The bathroom is spacious.

The breakfast is good- the hotel also serves good (and relatively cheap) meals.

The pool is nice, too.

Overall, its a good place to stay if you decide to be on the hotel the whole day.

Date of stay: February 2016
Trip type: Traveled as a couple
Thank Heinrich S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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