We spent 5 days at Southern Palms with 4 other couples. We had done a lot of research ahead of time and picked Southern Palms for the beautiful beach and the photos of the rooms. The beach was beautiful! However, the room was a huge disappointment. We had spent the money to splurge on a room with an ocean view. Because they put us in a room on the first floor, your ocean view was through the pool area and some shrubbery. The room itself was no bigger or better than a motel room in the U.S. and for that we paid $400/night! In addition, in order to use the safe in our room, we paid an additional $3.00/day and it stopped working twice so we had to call maintenance. I don't think I've ever stayed in a room where you paid to use the safe. Our friends who opted for rooms without ocean views had really small rooms and a number of the electrical outlets didn't work for charging devices. The bathrooms were old and small. The restaurant food was okay but overpriced. The lunch was probably the best. The breakfast buffet and barbecue buffet were way too expensive for what you received. BUT the worst part of staying there was the noise from across the road where there were loud entertainers who didn't stop until midnight some nights and 2am other nights. The bathroom vents and our door...We spent 5 days at Southern Palms with 4 other couples. We had done a lot of research ahead of time and picked Southern Palms for the beautiful beach and the photos of the rooms. The beach was beautiful! However, the room was a huge disappointment. We had spent the money to splurge on a room with an ocean view. Because they put us in a room on the first floor, your ocean view was through the pool area and some shrubbery. The room itself was no bigger or better than a motel room in the U.S. and for that we paid $400/night! In addition, in order to use the safe in our room, we paid an additional $3.00/day and it stopped working twice so we had to call maintenance. I don't think I've ever stayed in a room where you paid to use the safe. Our friends who opted for rooms without ocean views had really small rooms and a number of the electrical outlets didn't work for charging devices. The bathrooms were old and small. The restaurant food was okay but overpriced. The lunch was probably the best. The breakfast buffet and barbecue buffet were way too expensive for what you received. BUT the worst part of staying there was the noise from across the road where there were loud entertainers who didn't stop until midnight some nights and 2am other nights. The bathroom vents and our door let the sound in like they we singing outside our room. Ear plugs, turning up the A/C, nothing prevented that noise from interfering with our sleep! I understand from our friends that the garden facing rooms did not have this issue. However, I wish that I had read this on TA because I would not have booked this hotel. And I would definitely not return to Southern Palms. I'm still rather mystified by all of the great reviews.More
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