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Reviews (586)
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All reviewsgold barsroyal guardsferry terminalnon smoking floorlobby floorsenado squarehong konghotel is cleanfood courtwithin easy walking distancefree shuttlemacau towercentral locationlocation is greathotel lobby isreception staffshort stay
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Reviewed 4 May 2018

Had a quick weekend trip from Hong Kong and decided to check out this hotel in advance of friends visiting from Australia. I was not disappointed. All staff were very welcoming and helpful, rooms were very comfortable and sleep quality excellent. The location is easy walking distance to the historic sights of old Macau and there is a regular shuttle out the front that takes your over to Taipa and Cotai. Special mention of Nicole in guest services who went out of her way to make our stay exceptional. Breakfast room staff were also most friendly and attentive.

  • Stayed: April 2018, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Judi-oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded 4 May 2018

Dear Judi-oz,

Thank you so much for your wonderful words and for taking the time to share your experience on Tripadvisor.

We are very pleased to hear that we met your expectations and our staff made your stay pleasant especially highlighting the services extended to you by Guest Service Officer Nicole Weng. I will personally share your kind words with her to encourage the team and continue providing exceptional service to our guest.

Your feedback makes us really proud and motivates us at the same time. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Look forward to welcoming you back again soon!



Best Regards,
Jenny Zhao
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 April 2018

We did stay at the hotel for 2 night on our first trip to Macau. From the first moment when you step to the reception desk the personnel is very professional and well trained.
We were helped by Yoyo Saw and she was fantastic and very helpful, telling us about all we need to know about the hotel and Macau.
We stayed at the Non Smoking floor 17, the room was basic. I loved the quality of the pillows and comfortable blanket!
The hotel is walking distance to Historic Macau and most of the tourist attractions and for me this is a big plus, you are also not too far from the Lisboa hotel and casino as well as the Wynn Casino.
The breakfast buffet is good and more than enough, with an omelet station and good selection of vegetables and fruits. In the room the mini bar have cold drinks and beer on the house.
I must mention Nicole Weng that approached us in the morning and offer to help with anything, So the service of the hotel employees is one of a kind.

Room Tip: I always pick Non Smoking rooms!
  • Stayed: April 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Izaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded 26 April 2018

Dear Izaxi,

I enjoyed reading your 5 star review and would like to thank you so much for sharing your experience on Tripadvisor.

We are delighted to know that you had a memorable stay especially highlighting the services extended to you by Guest Service Officers Yoyo Saw and Nicole Weng. I will personally share your kind words to them to encourage the team to continue providing exceptional service to our guest.

We truly appreciate your recognition of our service and facilities and look forward to welcoming you back soon!

Best Regards,
Jenny Zhao
Guest Service Manager

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Reviewed 20 March 2018

Front desk staffs are very polite n very helpful with request, room r clean and very spacious. Walking distance to attractions. Great to received $200 cash voucher. Will recommend friends for this hotel

Stayed: March 2018, traveled solo
Review collected in partnership with this hotel
1  Thank pehian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded 21 March 2018

Dear pehian,

Thank you for choosing to stay at Grand Emperor Hotel Macau and for taking the extra time to review us on TripAdvisor.
I'm delighted that you were happy with the stay, especially impressed with our hospitality, room, and location. I will definitely share the compliment with my Front Office Team.

Thank you again for your lovely feedback. We look forward to welcoming you back again in the near future.

Best Regards,
Jenny Zhao
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2018 via mobile

We were there Feb 8 to 10. Hotel is clean, food selection is good, staff accomodating. Its strategically located near near Senado square and other shopping centers. The hotel has shuttle to and from ferry and airport which is convenient. Handlyfone is also provided to make you go online anytime even outside the hotel. On the second floor of the hotel is a food court that is open anytime! So convenient. We will surely go back and book in this hotel. Get a chance to pose with the royal guards!

Stayed: February 2018, traveled with friends
1  Thank Mylene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded 5 March 2018

Dear Mylene L,

Thank you so much for the perfect mark review and for sharing your experience on Tripadvisor.
I'm delighted that you were happy with the stay, especially impressed with our hospitality, handy phone, and dining experience.

I'm also glad that you made the most of our convenient location in the heart of Macau. In addition to luxury shopping and fine dining, within walking distance from our hotel, you can experience the best local food and fascinating history of our city.

Once again, thank you for your fantastic comments. Please feel free to contact me anytime if I can be of service in the future.

Sincerely,
Jenny Zhao
Guest Service Manager

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Reviewed 21 February 2018

Hope to more focus on the cleanliness when it comes to the room, like for example still need to clean properly the side tables, desk and the couch. also the slippers I would suggest to change it to more softer and more comfy type of sleepers. Thank you.

  • Stayed: February 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jeffreylatorre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded 22 February 2018

Dear jeffreylatorre,

Thank you for choosing to stay at Grand Emperor Hotel Macau and for taking the extra time to review us on TripAdvisor.
It is regrettable to know that the room cleanliness and comfy of slippers did not meet your expectations. We understand that the comfy of a guest room plays an important role of a perfect trip, we will work toward improving our guest experience.

Thank you again for your valuable feedback. We hope that this experience does not prevent you from visiting us again in the future.
We look forward to another pleasure of welcoming you back very soon.

Best Regards,
Jenny Zhao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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