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The Landmark Macau
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Savings alert! 18% below average rates

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Reviews (420)
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All reviewsmember cardcakeferry terminalstarworld hotelfree mini barlarge roombed was comfortablehotel guestsvery nice hoteljunior suiteshort stayone night stayfree upgradegreat roomindoor poolnon smoking rooma wonderful stay
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Reviewed 5 February 2018

This is our anniversary night at Landmark Macau. They provide a tasty cake and wine for us which made our memories much awesome. So happy to have such a good night there. Staff there are nice with charming smiles.

Room Tip: Good customer service and quiet room.
  • Stayed: February 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank Fishy3017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded 7 February 2018

Dear Guest,

Thank you very much for your comments on TripAdvisor. We are delighted to learn that you had enjoyed your stay with us. Your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at The Landmark Macau soon.

Yours sincerely,
Best Wishes,
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 February 2018 via mobile

顾客服务人员服务真棒。客房大又干净。客房还有免费的饮料和零食。。酒店位置方便。近港澳码头。酒店内的赌场台桌太少了。如果加强会更完美
Good customer service,room clean and big.have free drink and snack.hotel location nice.near ferry terminal.hotel casino short table games.if casino improves will be perfect one .

Stayed: February 2018, traveled with family
Thank yeepiyaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded 2 February 2018
Google Translation

尊敬的客人:

感謝您與我們分享最近在澳门置地广场酒店的體驗。

能為您提供稱心滿意的設施和服務,是我們的榮幸。

我們將精益求精,為您呈獻更舒适的入住體驗,期待您不日再訪澳门置地广场酒店。

客户服务部

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed 22 January 2018 via mobile

The room is very nice and big. The bed is clean and the bathroom is big as well. The only complain is the shower doesnt has very strong hot water when I shower at midnight. You also need to transfer to another lift at 6 floor to get back to your room, which mean it takes a little bit more time. But overall good hotel to stay at.

Stayed: January 2018, traveled solo
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded 24 January 2018

Dear Guest

Thank you for taking time leaving us a constructive feedback on TripAdvisor. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.

We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.

We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.

Sincerely,

Guest Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 January 2018 via mobile

This is a 4 star hotel at best! No house wine in the Varanda restaurant, no tonic in the only bar, the house keeping wanted me to leave my room while they cleaned it, and no concierge desk. Not the performance of a 5 star hotel and very dirty in comparison to others of this brand!

The rooms are ok, but I found something unpleasant on the loo seat, obviously not cleaned properly! The bed was comfortable and the room I was in was quiet.

The F&B is really pathetic too. One bar, one restaurant and the bar is called “The Cave” it was empty every time I went in (3 times) and when I asked for a gin and tonic I was told they have run out.

Check out was confusing! They had taken two separate payments from my credit card and had to reverse them, then recharge me. It took time!

So overall, the room is comfortable, but frankly nothing else justifies a 5 star rating.

Stayed: January 2018, traveled solo
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded 23 January 2018

Dear Mr. Andrew

Thank you for taking time leaving us a constructive feedback on TripAdvisor. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.

We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.

We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.

Sincerely,

Guest Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 January 2018

I’m visitor from HK, stayed here on 5Jan to 6Jan, for celebrating my companion’s birthday. So we got 2 people staying. They gave me nice deluxe room as reserved, with serving wine and cake just in time. Overall speaking, they got professional performance and caring for customer. Totoal pricing for room is about $1003HKD.

Room Tip: Eastern part rooms are better than western parts, especially the views.
Stayed: January 2018, traveled with friends
Thank Fanny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded 8 January 2018

Dear Guest,
Thank you very much for your comments on TripAdvisor. We are delighted to learn that you had enjoyed your stay with us. Your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at The Landmark Macau soon.

Yours sincerely,
Best Wishes,
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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