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Reviews (982)
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Reviewed 17 May 2018

The staff was wonderful- very friendly, polite, and helpful. Our rooms were clean and quiet. The beds were comfortable. I had a great facial in the spa. The breakfast buffet at the cafe was very good and our 2 children ate free! The pool was very nice and we spent a lot of time there. My family had a great stay at the Grand Lapa!

  • Stayed: May 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandLapaMacau, e-Commerce Coordinator at Grand Lapa Macau, responded to this reviewResponded 18 May 2018

Dear Melissa T,

Thank you for taking the time to write about us on tripadvisor.com during your recent stay. We are delighted to know you enjoyed your stay with us. We have also taken note of your feedback in regards to facilities, which will definitely help us to improve in providing the best for our guests.

We look forward to welcoming you back with us for the coming future.

Cheers
Communications and Marketing Team at Grand Lapa, Macau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 May 2018 via mobile

As you would likely expect, this is an average hotel that serves its purpose. It provides for accommodation at a reasonable price. Good base to explore Macau and just a 10 minute walk from the ferry terminal.

Stayed: May 2018, traveled with friends
Thank Marcopolo20th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandLapaMacau, e-Commerce Coordinator at Grand Lapa Macau, responded to this reviewResponded 21 May 2018

Dear Marcopolo20th,

Thank you very much for your wonderful review and we are pleased that you enjoyed your stay. I have gladly shared your kind words with the team and they are eagerly awaiting your return to be at your service once again.

We look forward to delighting you in the coming future.

Cheers,
Communications and Marketing Team at Grand Lapa, Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 May 2018

perfect stay, comfortable bed - made me oversleep longer instead of touring macau next day earlier, baby cot is clean, nespresso machine in room, shower amenities smell wonderful, rain shower on point, housekeeping always greet you when you walk past, excellent customer service from front office/concierge, especially wendy & ariel.

slippers could be thicker and fluffier. casino is small, does not seems grand as compared to hotel, later i understood from staff that the casino below does not belong to hotel.

Will be back soon next year.

Stayed: May 2018, traveled with family
Thank kkelviin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandLapaMacau, e-Commerce Coordinator at Grand Lapa Macau, responded to this reviewResponded 12 June 2018

Dear kkelviin,

Thank you for taking the time to write about us on tripadvisor.com during your recent stay. We are delighted to know you enjoyed your stay with us. We have also taken note of your feedback in regards to facilities, which will definitely help us to improve in providing the best for our guests.

We look forward to welcoming you back with us for the coming future.

Cheers
Communications and Marketing Team at Grand Lapa, Macau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 May 2018

This hotel is very suitable for families. The hotel can be reached from the Macau Ferry Pier when you take the taxi or the next located Sands Hotel shuttle-bus. Staff is very friendly. The rooms are quite big. We all like the large swimming pool very much. They also have a jacuzzi. Ask for a higher floor and you can see the waterfront.

  • Stayed: April 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank simonchu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandLapaMacau, e-Commerce Coordinator at Grand Lapa Macau, responded to this reviewResponded 12 June 2018

Dear simonchu,

Thank you for taking the time to write about us on (tripadvisor.com ) during your recent stay. We are delighted to know you enjoyed your stay with us. We have also taken note of your feedback in regards to our services, which will definitely help us to improve in providing the best for our guests.

We look forward to welcoming you back with us for the coming future.

Cheers
Communications and Marketing Team at Grand Lapa, Macau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 May 2018

overall above average
provide shuttle to other destination like san malo and other historic/shopping places
good location as center of city
only negative is the that i could hear the noise along the hallway at night

  • Stayed: April 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank djcorona2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandLapaMacau, e-Commerce Coordinator at Grand Lapa Macau, responded to this reviewResponded 12 June 2018

Dear djcorona2018,

Thank you for taking the time to write about us on tripadvisor.com during your recent stay. We are delighted to know you enjoyed your stay with us. We have also taken note of your feedback in regards to facilities, which will definitely help us to improve in providing the best for our guests.

We look forward to welcoming you back with us for the coming future.

Cheers
Communications and Marketing Team at Grand Lapa, Macau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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