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Sheraton Grand Macao Hotel, Cotai Central
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Reviews (6,224)
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Reviewed 4 weeks ago

Pure "home coming"...cannot describe it more accurate and more joyful...
Again the reception ... from arrival until check out ... with the stay in between for one week cumulated was just perfect treatment in a just perfect atmosphere ...
Being on business (cannot highlight this strong enough) in an Mega Casino Hotel like the Sheraton Grand Cotai is by far not easy to be valued as that high of an so good experience
As mentioned in my previews review the team around Mark Chang, Stefan Renziehausen and last but not least Aris Azhar did what they always do... offering and executing the "coming home...staying like at home" experience for me!
Well done gentlemen and looking forward to stay at your hotel again whenever its possible is of course a must for me!
Just this time also my special thanks to the house keeping lady (just do not remember her name, but I am sure management will find out easily who was in my floor...) which was the entire week taking care perfectly of my room and deserves this special "thank you!"
thanks again and (hopefully) until soon!

  • Stayed: May 2018, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Georg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded 4 weeks ago

Dear Georg S

Thank you for staying with us.

We are glad to hear that you had an enjoyable stay. Your kind words about our associates and your great experience at Sheraton Grand Macao will be shared with the team as it is important and will encourage us to do even better.

Once again, thank you for staying with us. We look forward to welcoming you back in the future.

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Writing this review on the ferry back to HK, in hindsight we should have stayed for one more night (especially with the Tuesday public holiday coming up).

Likes:
- One of the best hotel gyms (and teams) I have been to. No wonder there were quite a few guests using it unlike some hotel gyms which are seldom used. The equipment is very new and there’s pretty much everything you could want including a room big enough to fit about 10 people for complimentary group classes.
- Very comfortable beds.
- The location. It’s situated on one of the newer parts of the Cotai strip, within walking distance of the Parisien, Venetian, City of Dreams, Studio City etc. so you can wander round the attractions and shops without stepping out into the scorching heat. It was well over 30C even in the middle of May.
- The price. HK$1,400 (about US$175).

Dislikes:
- Unsurprisingly for the world’s biggest Sheraton, it’s no fun checking in (even though there are Express Check-In areas and a large waiting area for Starwood Preferred Guests). Still, it’s a little better than some of the other gigantic hotels which have similar issues.
- The carpet in the room was looking rather tired.

Stayed: May 2018, traveled as a couple
Thank RM303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded 4 weeks ago

Dear by RM303

Thank you for your review and feedback.

We are glad to hear that overall you had an enjoyable stay. We value your opinions and customer service is a high priority for our business.

Once again, thank you again for sharing the feedback. We highly appreciate it, as it will assist us in becoming better at what we do. We look forward to welcoming you back in the future.

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

One of the best hotels I have visited on my travels. Sheraton Grand is just as grand as Macau. Miss Ana at guest services was so helpful, polite and informative. I would rate the hotel at 10 out of 10 on my stay for 6 days. Food was exemplary. Happy to advice this hotel does not dissapoint as they take care of every fine detail in there performance. Thank you Sheraton. Made my holiday a memorable one.

Stayed: May 2018, traveled solo
Thank Karan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded 4 weeks ago

Dear Karan P

Thank you for staying with us.

We are glad to hear that you had an enjoyable stay. Your kind words about our associates will be shared with the team as it will encourage us to improve further.

Once again, thank you for staying with us. We look forward to welcoming you back in the future.

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Great hotel with the best facilities.
Room is big , clean and quiet. Staffs are also very kind. For enjoying fun with casino also very nice. 3rd Floor food court also clean and delicious. We enjoyed 2 night over there and fully recommended the best hotel.

Stayed: November 2017, traveled on business
Thank Hay Mar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded 4 weeks ago

Dear Hay Mar H

Thank you for staying with us.

We are glad to hear that you enjoyed our hotel facilities and service.

Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I was a member of the fitness center, recently the management of the fitness is in downfall, the machines are dirty, before i can see the staffs clean the machines frequently but not these few months, the members have to clean them by themselves with the wet tissues that provided, i think its quite ridiculous with a five star hotel under the name of “Sheraton “, they even allow guests taking photos inside the gym eventhough sings are there to remind not to take photos, no wonder the old members stopped renewing their memberships

Stayed: May 2018, traveled solo
3  Thank silva1234_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded 4 weeks ago

Dear silva1234_88,

Thank you for taking the time to share your experience with us. While we strive to provide the best service to our guests at Sheraton Grand Macao Hotel, we are very disappointed to know that our service at Sheraton Fitness did not meet your expectations. Please accept our apologies for the inconveniences you have experienced.

We will share your suggestions with our recreation team for further review and improvement. I trust we will provide better service during your next visit.

Warmest regards,
Saurabh Bakshi
General Manager, Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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