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Antonio G

Great breakfast option

5.0 of 5 bubblesReviewed Jan 30, 2020
We stayed only for 1 night but the experience was very pleasant. The check in process was smooth as it should always be. The front desk clerk was welcoming and knowledgeable.
What really stood out to us was the breakfast and how great it was. I would definitely be staying here again on a future visit.
Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Manager at Sorell Hotel Sonnental, responded to this review
Responded Feb 2, 2020
Dear Mr. antoniogX6971PY

Thank you very much for your encouraging review and for having taken the time to share your positive experience with us.

We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Sonnental and that the kindness of the Front Desk Clerk stood out. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

Best regards,
Michael Schibler, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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5
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All reviews room was clean minute walk would highly recommend this hotel be honest nothing fancy tram airport hall code
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Reviewed December 17, 2019 via mobile

This hotel hosted my first visit to Zürich. The location is far from Downtown but can be reached directly via Tram 4. Also there are two big shopping malls near this hotel again using that Tram in 3 stops. The service and food quality at this hotel was good.

Date of stay: September 2019
Trip type: Traveled on business
1  Thank GreatWorldAdventurer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Manager at Sorell Hotel Sonnental, responded to this reviewResponded December 30, 2019

Dear GreatWorld Adventurer

Whilst I am happy to read your comments I am not sure if you were styaying at the Sorell Hotel Sonnental in Dübendorf, greater Zurich Area.

Nevertheless we appreciate your positive comments and hope to see you any time soon in one of our 18 Sorell Hotels Switzerland.

Best regards,
Michael Schibler, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2019

The staff was very kind and willing to help with whatever question I've had. The wellness area was a great experience, more then enough choices and very spacious. The breakfast had also had enough choices and especially the local cheeses are amazing. That the hotel believes in Rituals was a very nice touch, it's not always that you get this high quality soaps in a hotel.

Room for improvement;
The room was very hot, opening a Windows didn't do much good since a waterfall in the backyard was very loud, so the options were a hot room or a noisy one. The mattress was quite hard and the fact that I had to purchase a somewhat comfortable pillow turned me off. The bathroom had several black spots indicating some sort of mould, not much but it could definitely be cleaned better.

Date of stay: November 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank ThijsvdN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Manager at Sorell Hotel Sonnental, responded to this reviewResponded December 16, 2019

Dear Mr. ThijsvdN.

Thank you for having taken the time to share your experience of your stay with us at Sorell Hotel Sonnental on booking and TripAdvisor.

I regret very much that we were unable to match your expectations during your recent stay with us. Your review will help us indentifying room for further improvement on our part. Despite that each and every room can be controlled by our guest for their heating preferences individually you felt too hot in your room. Also, since we offer a pillow menu for every guest we do not understand why you would have had to purchase a pillow.

Kindly note for all points mentioned including the cleanliness of the room our Front Office team is more than happy to assist you between 6 am until 11 pm every day to make your stay more comfortable.

Best regards
Michael Schibler, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2019 via mobile

This hotel wasn’t as plush as the Sorell near the Zurich zoo but was perfectly fine. We stayed in the extension. The walls/doors were on the thin side but nobody seems to have complained about our children. The restaurant was good. I wish I could have tried the wellness area.

Date of stay: October 2019
Trip type: Traveled with family
Thank Swissmama2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Manager at Sorell Hotel Sonnental, responded to this reviewResponded November 16, 2019

Dear Swissmama2014

Thank you very much for taking the time sharing with us your opinion about your recent stay.

Best regards,
Michael Schibler, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2019

nice hotel with greta spa for reasonable price. rooms are ok and well equipped. spa has couple saunas and pools, even whirlpool outdoor and biotop pool. great to enjoy. breakfast was great and delicious. hotel resto is also fine

Date of stay: September 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank daveb964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Manager at Sorell Hotel Sonnental, responded to this reviewResponded November 16, 2019

Dear daveb964

Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel Sonnental. We are very pleased to hear that you found the breakfast commendable.

Best regards,
Michael Schibler, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2019

I changed my room with no problem. Very helpful staff. The room was small as usual for Europe. There is a safe and refrigerator. No shampoo or body lotion. Hotel location is convenient to train station to downtown Zurich. Parking is available. Very good breakfast. Delicious bread.

Room tip: Any room is probably good.
Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank 622eagle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael S, Manager at Sorell Hotel Sonnental, responded to this reviewResponded September 30, 2019

Dear 622eagle

Thank you so much for taking the time sharing your experience wiht us. Indeed we appreciate your objective feedback.

Best regards,
Michael Schibler, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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