This hotel wasn’t as plush as the Sorell near the Zurich zoo but was perfectly fine. We stayed in the extension. The walls/doors were on the thin side but nobody seems to have complained about our children. The restaurant was good. I wish I could have tried the wellness area.
Dear Swissmama2014
Thank you very much for taking the time sharing with us your opinion about your recent stay.
Best regards,
Michael Schibler, General Manager
nice hotel with greta spa for reasonable price. rooms are ok and well equipped. spa has couple saunas and pools, even whirlpool outdoor and biotop pool. great to enjoy. breakfast was great and delicious. hotel resto is also fine
Dear daveb964
Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel Sonnental. We are very pleased to hear that you found the breakfast commendable.
Best regards,
Michael Schibler, General Manager
I changed my room with no problem. Very helpful staff. The room was small as usual for Europe. There is a safe and refrigerator. No shampoo or body lotion. Hotel location is convenient to train station to downtown Zurich. Parking is available. Very good breakfast. Delicious bread.
Dear 622eagle
Thank you so much for taking the time sharing your experience wiht us. Indeed we appreciate your objective feedback.
Best regards,
Michael Schibler, General Manager
We have booked business double room to attend event at Samsung Hall. Our room was not resembling what was advertised on the hotel website. It was very basic, student like accommodation. It was located in the annexe building which was above restaurant therefore you could hear all deliveries arriving in the morning. In the room there was only one chair at the desk for two people to share and nothing other than beds to sit on. Room was very small and extremely hot. The hotel does not have air conditioning and we received a fan which was covered in dust which gave me very bad sinusitis from circulating all that in the air.
Positive part of our stay was location to the venue and very good buffet breakfast.
We do not recommend this hotel during hot summer months and do not advocate rooms in the annexe building.
Dear mariasc0tland
We are very sorry to hear that you have been overall disappointed with your recent stay with us. It is your opinion that our standard rooms do look like Student accomodation. May I suggest you book a higher category next time in the main building should you consider the Sonnental with more space for your comfort, direct access to our Spa, Grab n' Go coffee/tea station and elevator.
This summer with two heatwaves End of June and July respectively were unbearable for all of us, including our employees.
Kindly note that you should have refused the fan which was dusty and also the for you inappropriate room that was given to your party.
Our receptionists are here for all guest inquiries between 6am until 11pm to ensure guest satisfaction at all times.
Again, please accept my apologizes.
Wishing you all the Best, with warm regards.
Michael Schibler
General Manager
We stayed here whilst attending the Starmus festival at the Samsung Hall and found it very convenient. Booking was simple, reception excellent and the room was adequate. No air conditioning could have been a problem in the particularly hot weather, but it did not prove so. Leaving the window open was not a problem since the hotel is situated back from the road and was quient. we had no trouble sleeping. There is a bus stop directly outside, tram stop 5 mins up the road and the train station about 10 mins walk has frequent trains to Zurich main station taking about 10 mins. The manager visited the restaurant a breakfast each day, which was a nice touch. All in all, a very convenient and plesant stay. Many thanks ot the staff
Dear HKP001
Thank you so much for taking the time writting to us. Everything has been said and we do appreciate to hear you were having a good time with the Sorell Hotel Sonnental whilst attending Starmus.
Best regards
Michael Schibler, General Manager
