I was staying at The Lodge(rated it 5/5) on the grounds of Ashford Castle and we decided I do afternoon tea at The Castle.
The afternoon tea itself was excellent and staff were very good. After we finished our tea we asked our server if we could go to the bar for a drink and they said we could.
We asked the concierge directions to the bar and he said he'd have to ring them to see if they could take us! He rang and informed us it was too busy (Tuesday afternoon at 3:30) so we couldn't go. I informed him our server had told us we could go for a drink and that we were staying at The Lodge but he said that didn't matter. It was raining outside and we weren't offered a lift back to the lodge.
We had also phoned to see if we could move our booking from 13:30 to a later time but were told it was completely booked up. There were spare tables beside us for the duration of our lunch...
I feel after spending almost €200 on afternoon tea and being told it was ok to stay for a drink in the bar by Ashford staff we could at least have been dealt with in a less curt manner.
Overall very disappointed with the service we received at The Castle
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