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joanne l

BAD EXPERIENCE

1.0 of 5 bubblesReviewed Apr 17, 2023
During our 2-night trip we were very disappointed. We booked 2 rooms under Deluxe Queen and both rooms have no water supply in the sink.
Also, you need to wait for a long time for the toilet flush tank to be filled up so you can flush again.

I raised this concern the ff day at 6am and asked their staff to fix it while we were away. After we came back at around 3pm, the problem is still the same. We just finished canyoneering and we want to freshen up but low and behold there was no water running in the sink. We asked again their staff to fix it and at around 5-6pm they came and tried to fix it. After an hour, the staff left our room saying its fix already and they will just need to adjust their pump outside the room.

After 5-10 mins, I tried to opened the faucet in the sink but there was still no water. We called their attention again and asked for their manager to fix this problem. After talking to the manager, around 40 mins the problem was fixed. It was already past 9pm.

This experience was very disappointing and horrible! Please do not book this hotel.
Both rooms that we booked have no water supply in the sink. We wasted a lot time raising this issue when water and toilet are just basic necessities.
Date of stay: April 2023
Room Tip: Do not book this hotel.
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nigel Psalm Yap, Owner at Pescadores Suites Moalboal, responded to this review
Responded Apr 19, 2023
We would like to sincerely apologize for the inconvenience you experienced during your recent stay with us regarding the water issue. We understand how important it is to have access to reliable water supply, and we are truly sorry for falling short of your expectations in this regard. During the day of you check in, it was really bad timing that the water line had problems there and then. We immediately worked on the issue and had a temporary supply during the day and it was such unfortunate timing that when you came back by 3pm it was the same time we were connecting the new pipeline supply on that day.
Please rest assured that we took your feedback seriously and it was just an unfortunate incident which we did not expect and rest assured we took steps to ensure that such issues do not occur again in the future. We have already addressed the root cause of the water issue and have taken measures to prevent it from happening again. We also apologize for any disruption this may have caused to your stay and we will do everything we can to make it right for you.
We truly value your patronage and hope that you will give us the opportunity to serve you better in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (153)
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41 - 46 of 153 reviews
Reviewed January 16, 2023

PROS:Turtle viewing and sardines are close to hotel
Free set breakfast
Excellent customer service
Free snorkeling gears and kayak
CONS:Internet connection is bad
Hot shower didn't work on our 3rd day.

Date of stay: December 2022
Trip type: Traveled as a couple
Thank Maria Divina Re... M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nigel Psalm Yap, Owner at Pescadores Suites Moalboal, responded to this reviewResponded March 18, 2023

I'm sorry to hear that you're experiencing slow internet as Philippines is ranked one of the slowest. Slow internet can be frustrating and can impact your ability to work, study, or stay connected with friends and family. The lack of infrastructure and limitations in bandwidth in the province is out of our control even though we already got 2 internet providers subscribed but still would get some disconnections in the area. We are waiting for our Starlink device to arrive this month for us to integrate to our system and with high hopes solve our problem with this.

We ill look into the shower concern of the room. Our front desk is open 24 hours and they will gladly assist you on your concerns during your stay

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 5, 2023 via mobile

Location was good around an 8 minute walk to the main strip. We arrived late and were given room 109. This room was terrible, extremely noisy and spelt of mould. The next day we were moved to room 300 which although was smaller was much better as could open for fresh air. We arrived at 8.40pm and the receptionist confirmed the restaurant of the hotel closed at 10pm but last order was 9pm. We headed straight to the restaurant at 8.45pm and was advised that it was closed. After 10hours travelling we were hoping they could have accommodated us given that we were advised 9pm was last order! Upon checkout I was asked for my opinion and raised this to only be told last order was 8pm. This needs to be communicated to all staff and also update on literature if that's the case. Bed was very hard but this is a personal preference I guess. They gave us a 30min kayak voucher however didn't manage to use it.

Date of stay: January 2023
Trip type: Traveled as a couple
1  Thank DJC1882
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nigel Psalm Yap, Owner at Pescadores Suites Moalboal, responded to this reviewResponded March 18, 2023

It's great to hear that the location of the hotel was convenient for you. During that time the room had some troubles and we apologize for that and move you to an alternative room right away. We have also corrected our staff for this concern on the restaurant as this was a mistake at our end. For the kayak, it was during your stay that there were strong waves and the coast guard in the vicinity advised not to do water activities for the safety of the guest. With a heavy heart, we were not able to make your stay enjoyable and with these factors resulting to not being able to experience the Pescadores hospitality.

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Reviewed January 3, 2023 via mobile

Terrible in every aspect. Inconsiderate staff, Chan and Wella , front office especially curt and disinterested. Bellboy broke suitcase while carrying. Rooms are small, resort is split into two different areas. Road leading to resort narrow muddy with no light, bathroom was tiny. Extremely noisy. Terrible

Room tip: Other options nearby are much better. This one is too noisy , rooms small , don't go by pics. Staff is terrible
Date of stay: December 2022
Trip type: Traveled with friends
Thank Samir77779
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nigel Psalm Yap, Owner at Pescadores Suites Moalboal, responded to this reviewResponded March 18, 2023

I'm sorry to hear about your negative experience at the resort. It sounds like you encountered several issues that impacted your stay. We will look into the concerns on which areas we can work on. The broken suitcase was immediately repaired upon your feedback. All resorts in Moalboal are of narrow roads going in, the street light aspect is beyond our control as this is the government's infrastructure and it is a common setup in general in Moalboal and in the Philippines. It would be good to look at Moalboal as a destination that is far away from the hustle and bustle of modern life and disconnect from the city and connect with nature.

In the future, it may be helpful to read reviews and do some research before booking accommodations to ensure they meet your expectations and needs. Additionally, if you encounter any issues during your stay, it's important to communicate them to staff as soon as possible, so they have the opportunity to address and resolve them

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Reviewed December 23, 2022

The staff were very nice. They also helped us set up a birthday decor and cake surprise for our friend. But beware of bed bugs. I’ve been covered with bed bug bites and still recovering from it. I informed the receptionist to thoroughly clean the beds, sheets, pillows. Also there lots of red ants inside the room. Good luck on the next guest in Family VIP 3.

Room tip: Its better to get the pool rooms. Also don’t get the island tour (pescadores island). You have nothing to do there.
Date of stay: December 2022
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
1  Thank Jeffrey S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nigel Psalm Yap, Owner at Pescadores Suites Moalboal, responded to this reviewResponded March 18, 2023

I'm sorry to hear about your experience with bed bugs and red ants during your stay. But may I correct that we have investigated the issue and it came from the guest with pets prior your check in. This time we have already banned all pets in the hotel as an immediate and approriate action and have fully sanitized all our rooms to avoid these kinds of problems in the future. We apologize that these factors definitely detracted the overall enjoyment of your stay.

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Reviewed December 15, 2022

Our stay here was almost perfect.

Getting a reservation is smooth because they reply very quickly. It's hard to get here but that is not a problem at all. The staff are very very friendly! The place is perfect, the location and the rooms, I love it very much. Our breakfast is delicious! The massage is very good. They have an activity area that you can play billiard, overviewing the beach that is very very picturesque.

However, in the morning after swimming, we found out our room area has no electricity, so it was very dark in our room, no A/C and no charging route. Unluckily and luckily, that day is so sunny so its very very humid and hot. And it was only in our area, the other area is fine. We would have love to stay longer that day but they weren't able to fix it at all.

But I would love to come again!

Room tip: Perfect scenery and friendly staff.
Date of stay: August 2022
    • Value
    • Location
    • Service
1  Thank frellita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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