After the past year of so many things that may NO logical sense, we were so excited when we had an opportunity to come to this beautiful resort and to help the good people of Mexico. We are here now and I am feeling frustrated. I have been talked down to several times now and told I have to put on a mask to walk to a table, not passing by a single person, at an OUTDOOR restaurant and as soon as I sit down I am then allowed to take it off. As if the virus only operates at a certain height off the ground. We came here to escape this nonsensical crap and enjoy ourselves and were told we didn't have to prior to coming, but that hasn't been the case. The lobby is huge and deserted, by twice I've been told to mask up in there too as if I am a naughty child! Also, "due to Covid" we have been given NO information about anything at this resort. Like printing out information and giving it to us will give people covid ?! There's an app....but it doesn't work well and its hard to navigate. It's also inaccurate. I went to yoga today where the app told me to and waited around and nobody showed up. I heard later it was in a different location than the app says. Supposedly, there's entertainment at night, but when and where? Don't know which restaurants are even open or what they serve, but the food we have eaten has been good. The website mentioned amenities such as bikes and the sauna and steam room at no extra charge but then I was told it would be $35 to go into the steam room when I asked staff ! Nuts! I have no idea where it is anyway. We don't have a menu for room service either...
OR a map or any info whatsoever. The place is truly beautiful but I am feeling very lost and frustrated.

I love this resort!! I went in January and went back in March. The beach is private and very well maintained. The STAFF!! The staff is amazing. Everyone is very accommodating and so friendly. They even remembered who I was when I came back. The required covid test was fast and easy. I will definitely be going back in the coming months.

I spent a memorable week at El Dorado Royale and I cannot wait to go back! I wish I could live there! To start with, the place is beautiful and HUGE! There is plenty of space to enjoy to the fullest. There is space to be with other guests or to be on your own. I really appreciated this. Foremost during these pandemic times!! However, once we go back to normality, there are plenty of options to also enjoy a lot of party if you want to ;) so no worries!
"Gourmet inclusive" really makes a difference too! This is the first time that I go to an all-inclusive resort where the food and beverages are of excellent quality and my expectations are exceeded. You can't miss Kampai (Asian restaurant), Habb (Indian restaurant - super different and delicious!), Santa Fe Grill, La Isla (awesome breakfast and outdoor)!
Further, the staff is AMAZING!!! Everyone always has a big smile on their faces which is super contagious! They really care for their guests' happiness, comfort and they go above and beyond to surprise you! Our concierge Emiliano was the best at this!! Every single request was fulfilled :)!! In this sense, I'd like to thank once more to Emiliano (concierge), Cinthia and Norma (working at la Isla), Marcos (Kampai), Ivan (Sling Bar), Karime (beach butler), Rocío (concierge), Juan (Health Bar), Javier (Santa Fe Grill)... I'm sure I'm missing many more :( I took note of the ones I could because I really wanted to express my appreciation! I wish I could have done this for the whole staff though!!
As for the rooms: they are spacious and super comfortable! I stayed in a Swim-up room which was awesome!! I had the option to wake up and directly swim or go to the beach which was in front as well! The neighbors never bothered or anything.
In regards to the beach: it was super clean, not crowded and there are plenty of bali beds, hammocks, and regular beach beds to enjoy!
In relation to the events: they are awesome! I recommend you to take a look at the events and activities program since day 1 so that you can attend as much as possible because the resort organizes them in a great way and I can ensure you tons of fun! My favorite ones were: Mexican night (a MUST!!), circus show, and all the live bands!
Finally: regarding Corona you don't have to worry since the hotel is taking the best measures! there is hand sanitizer everywhere and as mentioned before, there is a ton of space at the resort so you do not have to worry about being close to many people :) also, there is a lot of distance between tables at restaurants.
Thank you so much El Dorado Royale!!!!! I'll be back ASAP!!! :)