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Reviews (11,548)
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Reviewed 4 April 2018

El Dorado Royale has everything you could want. Lots of restaurants to choose from and food quality in all of them was very good.
Mixture of pools to choose from some more lively than others, lovely sandy beach although a mega amount of seaweed while we were there. Everywhere was spotlessly clean. And staff went out of their way to make you feel welcomed. Special mentions Gusi and Jos,Edgar and Hugo and a special mention for Valentino who keeps the restrooms etc spanking clean. And Clay the manager who aims to make your stay the best.

  • Stayed: March 2018, traveled with friends
    • Value
    • Location
    • Service
6  Thank fussySussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 8 April 2018

Hola!

Dear fussySussex,

We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance.

We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination.

We hope you give us the opportunity of hosting you in the near future at, El Dorado Royale, a Spa Resort by Karisma, your Mexican Home! Thank you for choosing to stay with us.

Remain at your service,

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

The rooms are excellent, however they moved Ruby and our Saffaire rooms to another area where we only had 2 hours of sun on our swim up pools so they were never warm. We used to have rooms that faced toward the ocean and south so we had warm swimup pools. No we have to go to the big pools to swim. That's not rewarding us for paying more is it?

Room Tip: The butlers and conseares were the best ever in the 5000 rooms but we faced East not South so didn't get any sun.
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
4  Thank 257marlener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 5 April 2018

Dear 257marlener

Thank you for your review, detailing your experiences of your stay with us, at El Dorado Royale Riviera Maya, a SPA resort by Karisma.

We truly value your feedback and please accept our apologies for the areas that we fell short of expectations; every comment provided will help us to perfect the guest and and vacation experience we provid.

We would like to apologize for any disappointment and inconvenience experienced relating to the assignnment or area of your room during your stay.

Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience.

Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.

Warmest regards,

Clay Sawyer
General Manager
gm@eldoradoroyale.com.mx
El Dorado Royale, a SPA Resort by Karisma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

This resort was superb. It was our first stay at an all inclusive, adults only resort, and it far exceeded our expectations. From the great service, to the resort amenities, the friendly staff, restaurant selections, we have no complaints. Will definitely return.

Room Tip: Junior swim out room
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank tjfabers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 8 April 2018

Hola!

Dear tjfabers,

Thank you very much for your recent visit and lovely comments on TripAdvisor.

We will address your kindly comments with all our staff.

Hopefully, we will have the pleasure of welcome you back very soon.

Warmest regards,

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

My wife and I just spent a wonderful week at this resort. This was our second visit here and were thrilled to find Alfredo the bartender at the Tucanes bar and pool area still working there.He really made our daily visits there a thing to remember by being friendly and thoughtful at all times. Also would like to mention Benigno for his hard working in keeping the area looking great. Food, entertainment and rooms are wonderful. The staff in the entire facility make you feel welcome. Already thinking about our next return visit.

Room Tip: Don't think you can go wrong with any of the rooms.
  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Service
2  Thank guardgrey51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 9 April 2018

Hola!

Dear guardgrey51,

Thank you very much for your recent visit and lovely comments on TripAdvisor.

We will address your kindly comments with all our staff.

Hopefully, we will have the pleasure of welcome you back very soon.

Warmest regards,

Clay Sawyer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

On our 11th trip to this resort, we were surprised to find it better each time. We had friends with us this time, and we all agreed that this was a perfect vacation location. Everyone is pleasant, helpful and friendly. The food at each restaurant was delicious and prepared with great care. A gourmet experience.You can imagine the rest based on our 5 star rating. We plan to go yearly as part of our travel plans. Do put El Dorado Royale on your get away list.

Room Tip: We joined the Exotic Travelers in 2005. Even at the entry level membership our accommodations were lovely and recently redecorated. We have not seen regular hotel rooms, and I am sure they are appointed beautifully as well. If you can afford to stay in a casita, do it. Check your room rate on Black Friday as special discounts are offered even on previously made reservations. Go!!
Stayed: March 2018, traveled with friends
Review collected in partnership with this hotel
1  Thank joyceandjerry2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 8 April 2018

Hola!

Dear joyceandjerry2017,

First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations one more time!

We heartily appreciate your kind words to all the staff, facilities and services.

We are excited to welcome you back next year at El Dorado Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.

Warmest regards,

Clay Sawyer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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