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Reviews (4,403)
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All reviewschill out barprivilege loungesea viewprivilege packagemaria jorgeel mirador restaurantprivilege guestsevening mealhalf boardthomson repsplenty of sunbedslovely hoteleither directionreception staffchocolate fountainbuffet restaurantgreat holiday
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Reviewed 3 April 2018 via mobile

This was our 3rd visit and the only time we have ever been to the same hotel so many times but I’m sure it won’t be our last. We cannot fault anything about it. The staff without exception are so welcoming and it was lovely to see Jorge and Rocco again who remember us from before and made us feel really special. We loved the new restaurant and the effort put into making it something completely different. It really shows what thought goes into making the guests experience of the hotel one to remember and stand out from others.
We have paid for the privilege package every time and absolutely love it, well worth the money. The fruit kebabs and drinks brought out are a lovely touch and just add to that special holiday feeling.
The rooms have the most fantastic view of the sea and sunsets.
What else do you need!
We will definitely be back!

Stayed: March 2018, traveled as a couple
3  Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones G, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 4 April 2018

Dear Helen P,

We would like to thank you for taking the time to share your wonderful experience after your recent stay at H10 Gran Tinerfe Hotel. We hope you are still full of memories from your yet another holiday with us.

We are also thrilled to read about your marvellous experience and that you completely enjoyed our Privilege exclusive rooms and services. We are glad that you appreciated all the benefits, the lounge and the exceptional cuisine. Our main interest is to ensure a high level of customer satisfaction and knowing that you had an excellent stay is a big reward for all of us.

We especially appreciate your nice comments given to our staff who is always willing to look after our customers. Your lovely words are a great encouragement for the whole team, Jorge and Rocco in particular. Thank you so much!

Thank you once again for booking with us and we look forward to welcoming you back soon! Your confidence is much appreciated by the entire team.

We would also like to invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

Best regards,

The Management Team

H10 Gran Tinerfe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018

Stayed here from 23rd March for one week to celebrate 50th birthday, room 614 sea -view privilege. First time at this hotel and our experience was one to remember. The staff throughout our stay could not have been more helpful. A special thanks to Francesco ( privilege host) for arranging the bottle of cava delivered to my room and birthday cake and also for the laughs, what an asset to the hotel.
A huge mention also goes to Jorge in the EL Mirador restaurant,what a character with a huge personality and excellent customer service. The themed nights were a hoot.
The hotel is centrally located, on the beach with stunning views. Had a great holiday and will definitely be returning.
Only negative point would have liked free mini bar in the room like the conquistador.

Room Tip: Upgrade to privilege sea- view
Stayed: March 2018, traveled as a couple
3  Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 3 April 2018

Dear Laura B,

We would like to thank you for taking the time to share your wonderful experience after your recent stay at H10 Gran Tinerfe Hotel. We hope you are still full of memories from your birthday spent at our hotel!

We are also thrilled to read about your marvellous experience and that you completely enjoyed our Privilege exclusive rooms and services. We are glad that you appreciated all the benefits, the lounge and the exceptional cuisine. Our main interest is to ensure a high level of customer satisfaction and knowing that you had an excellent stay is a big reward for all of us.

We especially appreciate your nice comments given to our staff who is always willing to look after our customers. Your lovely words are a great encouragement for the whole team, Francesco and Jorge in particular. Thank you so much!

Thank you once again for booking with us and we look forward to welcoming you back soon! Your confidence is much appreciated by the entire team.

We would also like to invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

Best regards,

The Management Team

H10 Gran Tinerfe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018

We have just got back from a week’s holiday at this hotel and had a wonderful time. There were plenty to do if you wanted to join in (spa, gym, fitness sessions, evening entertainment). The staff were excellent and could not do enough for you.

The location was perfect for what we wanted and our room had the best view of the pool and coastline. The room, although not the biggest, was well looked after and clean with a huge bed, large tv and easy to use shower. The only minus point was the coffee machine was tricky to fathom out how to use, but not really a problem on the grander scale of things.

Although some of the reviews that we saw before we booked mentioned the food, We found it to be of a really good standard and variety. I think this may be because we decided to pay the extra and go as a privilege guest and it gave us access to the a la carts restaurant, which was amazing good and very good service. We must admit, the self service buffet, although was one of the best we have had, was very busy. If you can afford to pay the extra, going privilege is the way to go as it also gives you access to the private lounge and roof terrace, which has an all inclusive bar, jacuzzi and cabana beds.

We give this hotel four stars and not five because of a couple of, what you could class as petty issues, but did not make the stay perfect in every way. The cabana beds were not very comfortable. At breakfast peak time, the buffet restaurant was just too busy to move around without bumping into each other. The heated pool was not very warm and the non heated was blooming freezing!

In summary, this is a great value for money hotel in what is one of the best locations in Adeje/Las Americas. We would definitely be staying there again, but not the Easter week.

Room Tip: Don’t go during busy periods
  • Stayed: March 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Birds15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 3 April 2018

Dear Birds15,

We would like to thank you for taking the time to share your wonderful experience after your recent stay at H10 Gran Tinerfe Hotel. We hope you are still full of memories from your one week´s holiday with us.

We are also thrilled to read about your marvellous experience and that you completely enjoyed our Privilege exclusive rooms and services. We are glad that you appreciated all the benefits, the lounge and the exceptional cuisine. Our main interest is to ensure a high level of customer satisfaction and knowing that you had an excellent stay except few inconveniences is a big reward for all of us. Thank you also for your opinion and insights for the areas of improvement.

We especially appreciate your nice comments given to our staff who is always willing to look after our customers. Your lovely words are a great encouragement for the whole team. Thank you so much!

Thank you once again for booking with us and we look forward to welcoming you back soon! Your confidence is much appreciated by the entire team.

We would also like to invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

Best regards,

The Management Team

H10 Gran Tinerfe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 March 2018

What a smashing hotel . The hotel had great views so close to the beach . The food was yummie and different every day. The staff very helpful and hotel very clean and tidy . The entertainment from the exercise/dance classes to the night time entertainment was first class.

Room Tip: We were on the 10 floor mountain view so we had the sun in the morning .we tried to walk not use the lift so we could eat more !! Cleaning lady very good.
Stayed: March 2018, traveled with friends
Review collected in partnership with this hotel
3  Thank Pearl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 31 March 2018

Dear Pearl H,

Many thanks for taking the time to leave this great feedback about H10 Gran Tinerfe Hotel.

We are truly glad to know that you enjoyed our great located facilities, entertainment program. services and the variety of food. The hotel seeks to meet the expectations of our guests following our high quality standards and we are glad to have responded to your needs. We especially appreciate your nice comments given to our staff who is always willing to look after our customers. Thank you so much!

Thank you for booking with us again and we hope to welcome you back soon!

We would also like to invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

Best regards,

The Management Team

H10 Gran Tinerfe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018

The hotel was wonderful. the only Quirk was when i wanted to take an Orange out of breakfast and was told i couldn't as it is policy that no food can be taken out. Thought this was very petty as most residents took more than fruit out in their bags. i wanted to be up front.

Room Tip: We gave a tip to the cleaner of our room and she was very grateful as she kept it very clean.
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
2  Thank margaret0733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 31 March 2018

Dear margaret0733,

Many thanks for taking the time to leave this great feedback about H10 Gran Tinerfe Hotel.

We are truly glad to know that you enjoyed our great located facilities, entertainment program. services and the variety of food. The hotel seeks to meet the expectations of our guests following our high quality standards and we are glad to have responded to your needs. However, it is againts our policy to take any food from the restaurants and we are sorry that we were not able to spot other people taking the food.

Thank you for booking with us again and we hope to welcome you back soon!

We would also like to invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

Best regards,

The Management Team

H10 Gran Tinerfe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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