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Savings alert! 57% below average rates

The price you found is 57% lower than this hotel's average rate of US$398/night.

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Reviews (4,556)
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Show reviews that mention
All reviewspiano barhalf boardlarge hotelpool areathe ground floorevening mealmini discosiam parkanimation teamgreat holidayplenty of choicekids clubmeal timesfamily holidayplenty of sunbedsreception staffmain pool
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110 - 115 of 4,556 reviews
Reviewed 4 April 2018 via mobile

Positives, staff great, helpful and polite. Negatives - over crowded dining room, breakfast and evening meal is absolutely rammed and you spend a while searching for a table once seated you wait a while to be served watery wine! We ate out not of the time down because it was too crowded. The main pool area is over crowded and people are out a 7am putting towels down. We went down at 9am and couldn’t find a seat.

Stayed: March 2018, traveled with family
1  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 6 April 2018

Dear Paul W,

We appreciate your feedback and thank you for being our guest. It is pity that we could not meet your expectations. Your comment will be passed to the respective departments as we always strive to enhance the well-being of our guests. We thank you very much for your kind words about our staff. For us it was a pleasure that you have been our guest and we wish you all the best.

Best regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018 via mobile

We've just returned from a four night break at Best Jacaranda. The hotel was lovely, we were bed and breakfast and the choice of food was good. Staff were very friendly too. Alexis who was on reception when were checking in was helpful, as our room card had been prepared for our arrival so had bit of wait while he sorted it out, he was very apologetic for our delay.
The rooms are a good size, we had 2 teenagers with us so had the sofa beds there was enough room for us all. The balcony was a good size and was overlooking the upper pool. The only thing that I wasn't keen on was the bathroom door - it's a glass door and not very private when showering or getting changed. Apart from that everything was very good and would stay again.

Stayed: April 2018, traveled with family
3  Thank Mel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 6 April 2018

Dear Mel B,

Thank you very much for being our guest and taking the time to write a review. We really appreciate your feedback and will take your comment under consideration as we continually work to improve our guest’s experience. Your kind words about our staff, the food and the room will be passed on to each department. It would be our pleasure to welcome you and your family again.

Best regards,

The Management

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Reviewed 3 April 2018 via mobile

The cleanliness of the hotel was spot on. The food selection we found to be slightly limited and repetitive. The animation team were great and my child thoroughly enjoyed the entertainment. The service was fantastic and the room was relatively modern and in good condition.

Stayed: October 2017, traveled with family
3  Thank Luciafaithtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 6 April 2018

Dear guest,

Thank you very much for choosing our Hotel Best Jacaranda and your great feedback. We always do our best to make the stay of our guests as enjoyable as possible and are happy to read that we could meet your expectations. Your kind words about our staff, cleanliness, animation and the room will be passed on to each department. We wish you all the best and look forward to give you a warm welcome again.

Best regards,

The Management

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Reviewed 31 March 2018 via mobile

Stayed for 1 week with family of 4. Room clean, well appointed. Pools- packed as expected, only 1 heated so everyone in there. Early start needed for sunbeds. Poolside bar does drinks and limited food during the day- but cake and sweet heavy. Catering- huge restaurant, food 5/10. European menu generally. Good access to Costa Adeje and La Caleta, easy road access to the TF1 for rest of island. Reasonable for a Tenerife type holiday- but expect no more than that sort of holiday would entail.

Stayed: March 2018, traveled with family
1  Thank Brett R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 2 April 2018

Dear Brett R

Thank you for choosing our hotel Best Jacaranda for your family holiday and for taking the time to send us a review of your stay with us. We appreciate all comments and take good note of any improvement suggested to our services and guest experience. We will be more than happy to give you another warm welcome should you wish to visit our beautiful island sometime back soon.

Best regards,

The Management

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Reviewed 31 March 2018 via mobile

So I’m actually at the hotel writing this review it’s 1am!!

I can’t sleep but neither can my husband or 5 year old son.

Why because 30 of the local boy racers are having a rave in their cars across from my balcony. I’m in H block room 680. I’d like to say this is a one off but I’d be lying!!! I got woke at 12.45am this morning and kept awake till 3am. As I thought it was a one off I didn’t complain.

I’ve complained to reception and they’ve allegedly called the police but still nothing has been done!!

Oh and funnily enough the hotel is full apparently so we can be moved room!!

H block is situated on a busy road and VERY noisy with traffic!

This is a 3* at best. The cleaners do attend daily and change towels, the food is not fantastic but ok. The main pool area is very, very busy there aren’t enough loungers and you get the usual selfish people hogging loungers with their towels and disappearing for the whole day.

I definitely would not recommend this hotel or return here ever again!!

Stayed: March 2018, traveled with family
2  Thank Fracas0404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 6 April 2018

Dear Fracas0404,

We thank you for choosing our hotel and sharing your opinion. However, we deeply regret the inconvenience and that we could not meet your expectations. Your comments have already been considered to be carefully revised to improve the experience of our guests. We wish you and your family all the best and hope that you could at least enjoy our beautiful island.

Kindest regards,

The Management

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