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Reviews (4,639)
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1,537
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Show reviews that mention
All reviewspiano barhalf boardlarge hotelthe ground floorpool viewevening mealmini discoanimation teamsiam parkgreat holidayplenty of choicekids clubmeal timesplenty of sunbedsfamily holidayreception staffmain pool
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Reviewed 10 January 2018

We stayed in the hotel for 7 nights during our New Year holidays. The location of the hotel is great, about 10 min walk from the Plaza del Duke. Our room was on the 5th floor with sea view and was pretty good and comfortable. The room was clean but once we saw a cockroach in the bath room. Pool area was nice and there were a lot of sunbeds available. Also there were places on the roof for sunbathes. However it was only one pool with heating. The food in the restaurant was okay but not enough fish dishes available. Generally we enjoyed our holidays and would stay there again.

  • Stayed: January 2018, traveled with family
    • Value
    • Rooms
    • Service
3  Thank Andrii K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 16 January 2018

Dear Andril K,

First of all thank you very much for taking the time and share your experience at our hotel. We are very pleased to hear that you enjoyed your holidays, the hotel room and our pool area.

We would be happy to see you again soon.

Best regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 January 2018

our stay at the Jacaranda was great , the New Year gala night was great , our holiday was fantastic . we were in a good location close to the beach , shops and restaurants The food in the Jacaranda was also very good

Stayed: December 2017, traveled with family
Review collected in partnership with this hotel
2  Thank bryandn7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 16 January 2018

Dear bryandn7,

thank you very much for taking the time and give your feedback about your stay in our hotel. We really appreciate that you enjoyed it and hope to welcome you soon again as our guest.

Best regards,

The Management

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Reviewed 9 January 2018

Lovely place . Great staff . Bar staff always happy . Hotel nice and clean . Food fairly OK but could do with more vegetarian options marked up for English. Hotel in a nice spot just a short walk to get to local places

Stayed: January 2018, traveled as a couple
Review collected in partnership with this hotel
3  Thank susankR1125DW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 16 January 2018

Dear susankR1125DW,

First of all thank you very much for sharing your opinion about your stay in our hotel. We really appreciate your lovely words about our hotel, staff and facilities. Thanks for your suggestions about the food, this will help us to improve our service, as we always will do our best. We will be glad to have you here as a guest again.

Best regards,

The Management

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Reviewed 9 January 2018 via mobile

Stayed here 23-30Dec'17.
Large hotel over 500 rooms series of blocks.Lifts can be confusing as it could take 2/3 different lifts to get to the upper floors.We stayed F763 very noisy from the public car park with cars playing loud music all night,this happened on three of the seven nights we stayed there.
Huge buffet restaurant with 4 stations large choice of hot/cold dishes although hot food was at best only warm,you could choose to have a chef cook you stir fry this did involve queuing but the food was cooked in front of you.Food quality 3/5).Restaurant staff 2/5 poor drink service we were AI but not all drinks were inclusive.
Hotel rooms large two dbl beds/large bathroom,sat TV 4UK channels.
Several swimming pools ground staff kept outside areas immaculate.Plenty of sun beds no need to towel up in the morning.
I would stay there again central location 10 mins walk to beach
And Plaza del Duque Mall.

Stayed: December 2017, traveled with family
1  Thank deanmaureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 11 January 2018

Dear deanmaureen,

we really do appreciate the time you have taken to share this opinion of your recent holiday in our hotel. Your opinion is very important for us. We have forwarded your remarks to the mentioned departments and we will do our best in order to improve our services. It will be a pleasure for us to welcome you again.

Best regards,

The Management

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Reviewed 8 January 2018

Scrub the floor more. There was malt on the wall close to the floor in the bathroom. There should be a real bed for a third person instead of a sofa. The animationroom in the cellar needs an update. Brighter colours.

Room Tip: A second bed instead of a sofa.
Stayed: January 2018, traveled with family
Review collected in partnership with this hotel
1  Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestHotels2018, Manager at Hotel Best Jacaranda, responded to this reviewResponded 16 January 2018

Dear Anne C,

thank you very much for taking the time and sharing your experience at our hotel. We really appreciate your lovely comments about our staff, pools and buffet. Thank you for your suggestions for improvement, they help us to constantly improve our service. We hope to see you soon as a guest in our hotel again.

Best regards,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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