A cheap but expensive place. 30k for 3d2n for 2 adults and 2 kids (5 and 3) - so I expected a good place. I couldn't be more wrong. A room with no ref, flat sheets as blankets, no hot/cold water, no WiFi, not even the basic toiletries. The restaurant didn't serve ala cart because they ran out of supplies so I had to go out to feed my family. The playground was about to fall apart. 2 stars is for the staff who were good and always smiling.
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the place is quiet, clean and has big potentials but requires something that is missing such as cable connection is poor and food is very basic that is not given much attention if clients will be satisfied. the sliding doors are not so secured because of misalignment, key lock difficult to close etc.
Hi, ROLANDO M
Thank you for your fair and honest feedback.
We are currently working on several improvements on the property to target the issues you have raised.
Your review is valuable to us as we aim to keep bettering our service to provide you a better experience. Rest assured that your comments are considered.
Me and my family had a great time in Sabangan. The resort is clean and well maintained. They also do have a play area for the kids. We also didn't encounter any difficulty/challenge during our stay because their resort is already complete with amenities and their packages includes full board meals(Breakfast, Lunch and Dinner). We also have a guaranteed free parking slot upon arrival. The room was comfortable to stay in and lastly, their staff is very accommodating and helpful.
We will definitely go back to this place for my family's future beach trips.
Thank you for taking the time to write a review, EMdlc1989.
Our goal is to provide you with a great experience and we are happy to know that your visit reflected that. We are glad that you were delighted during your stay, and we look forward to seeing you again next time.
This place offered quite the provincial vibe which I enjoyed a lot. Considering that it wasn't that far from the metro as compared to your typical beach destination, it provided the same effect of escaping the pollution of Manila.
The beach, though only a small area, was clean and the water was clear. We had kids with us and they enjoyed the beach very much. The pool was also okay though it may have a tendency to get a bit crowded (especially if there are many guests checked in).
It was an overall good experience and I would recommend this resort for short family vacations that do not require extra long trips.
Hi BicolanongLakwatsero,
Thank you for your fair and honest feedback.
We would like to let you know how much we appreciate your kind words and commendations. Reviews like yours inspire us to keep bettering our service and continue to contribute in creating memorable experiences for our guests.
We hope to serve you again in the future.
Aircon was not working properly. Called the attention of the staff regarding the issue. Nobody could decide because apparently there is nobody in charge of the place. They even had to call their Manila office (which responded after more than an hour of trying to cantact them) just to tell them to replace the aircon with the same kind of unit. An hour after the replacement, the room is still hot inside because the replacement A/C is still not working. The bathroom stinks. Imagine pooping on the floor and peering everywhere then leaving it for three days straight. That's the smell. We tried to contact the owner thru the staff. The staff mentioned that there is a guest room for the owner's guests that we can transfer to, they just have to inform the owner of Sabangan Beach Resort regarding the issue and the reason for the transfer. After another hour of waiting for the staff to decide, the staff told us that the owner does not want us to use the guest room even after explaining to them that the room they provided us is not livable. Imagine driving for more than 4 hours to the place just to experience this sh*t service. After more then 4 hours of terrible service, the owner of the place decided to give us back our deposit 2 days after our stay, which we did not agree to.
Takeaway, yes the beach is nice, but the attitude of the owner, staff, and cleanliness of the amenities sucks big time. I am not exaggerating this. We had a terrible experience and will never come back to this place. Imagine spending 15K for an overnight stay just to experience this kind of service. Totally a waste of time and effort. Got even more pissed when the owner was not willing to transfer us to a livable room, but preferred us to drive at night to go back to Manila. What a shame.
Hi Sightseer587653,
We’re sorry to hear that your experience during your stay wasn’t what you expected. We fully understand how frustrating it is to go on a vacation and have things go south.
Please rest assured that all of your comments are well noted and we are exerting efforts to better our facilities, amenities, and service.
Several renovations around the property scheduled this 2019, and we are coming up with alternatives to address the issues you have mentioned.
We hope you would still consider paying us a visit again in the future so you would see these improvements.
Best regards,
Sabangan Beach Resort Management
We stayed for 3 days & 2 nights, here's my take on the good & the bad.
Pros:
1) Clean Beach & Clear water
2) Kid Friendly (Environment & Pool)
3) Strong mobile 4G signal - SMART
4) Clean area, surrounded by trees, close to nature
Cons:
1) Small Room (may vary, we availed Narra room due to availability)
2) Narra Room: Defective doors / screen, Defective cable box, Defective toilet flush, Cramped
3) "WiFi is down" during our stay
4) Fluctuating electricity
5) Average food / taste & variety, nothing special
6) Front Desk not accommodating enough
I felt like it's not worth my spending overall.
You'll feel the difference especially at the beach front, it's a little boring compared to other resorts beside it. No plans of coming back :(
Good morning Nat C,
We have scheduled a renovation this 2019 to address the issues you raised and are looking for alternatives to address wifi and cable connection problems in Laiya. We hope you would consider coming back after our renovations.
Sincerely,
Sabangan Beach Resort Management
