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Hakimi
Putrajaya, Malaysia

Great getaway

5.0 of 5 bubblesReviewed 4 weeks ago
Whatelse can I say other than great hotel and great customer service! the only thing which was minor is the reception of wifi in my room. i think access point is a little far from the room. but other than that, very memorable short trip!
Date of stay: January 2025
Trip type: Traveled with family
Review collected in partnership with this hotel
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Reviews (630)
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Traveler rating
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2 - 7 of 630 reviews
Reviewed January 10, 2025

The staff are very accomodating and hospitable-this is the best resort I have been. I am looking forward to come ba k because I really miss the foods. The rooms are very clean. Thank you so much for having us-I book for 2 rooms for my family and we have such a wonderful time-Thank you again Acuatico Beach Resort.

Date of stay: January 2025
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank julietcortiguerra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 10, 2024

It was a good day for our friends to get married, surrounded by families, friends, sand, sea, and sky...

The Good:

1. THE GOOD PEOPLE OF ACUATICO - Everyone (receptionists, bellhops, security, housekeeping, kitchen and restaurant, bar, pool attendants and lifeguards, and events) is just sooooooo warm and welcoming. Especially to Ms Raquel who have tirelessly worked with the bride and groom for months to have everything ready for the couple's big day.

2. The paradise that is Acuatico and the amenities - Need I say more?

3. Spacious and well-designed rooms, comfy beds, and spectacular shower experience.

4. Excellent swimming pool...sss.

The Bad:

1. Internet connection was quite poor. This was indeed disappointing for the price point. Had a challenging time working due to the very unstable to no connection... But then again, why am I working or why am I buried in my phone when I should be relaxing and enjoying this piece of heaven on earth?!

2. There was a faint sewer smell in the bathroom, which was kind of a bummer considering the bathroom was beautiful.

Neither Good Nor Bad:

1. Stairs. A lot of stairs. Good for exercise, but challenging if you are travelling with elderlies, kids, and a lot of luggage. But bellhops are quick to assist guests, so that's not really a problem.

The Verdict:

Honestly I would have loved to enjoy the place even more. I guess now there is a solid reason for us to come back.

Room tip: book the rooms on the main wing (overlooking the pool, beach, and sea)
Date of stay: December 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FranzmanFLIM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 9, 2024

Excellent service and delicious food!
A short vacation with my 95 year old mom . The staff special mentioned to Jeff ( who anticipated the hot ginger tea for mama and family ) and Raffy are superb.
Our stay is very memorable. Thank you !

Date of stay: December 2024
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Rosaly G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 7, 2024

Very beautifull place to relax. staffs are very polite and helpfull. Accomodation and pool are clean. Food are excelent with a lot of choices. Happy hours lets you relax and have some drinks before dinner. I will surely return on my next vacation.

Date of stay: November 2024
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank EPM1313
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 16, 2024 via mobile

Review

I was here before with my hubby about 12-13 years ago and remembered how beautiful the resort was (and still is!). So, I decided to come back and bring my whole family for a get-together trip! This place is definitely a great choice for family.

1. Location- 4
(Road is better now compared to 10+ years ago plus the skyway helped with expediting our travel -- area is all good resorts part of Laiya, San Juan, Batangas)
2. Price-4.5 (Great)

3. Customer service-4.5 (Staffs are very warm, diligent and pleasant to all-- from security to the desk, restaurant, pool, hotel service is impeccable!)
4. Cleanliness and comfort-5! Rooms are upgraded and has ample space even the regular ones(we stayed in a big villa before with hubby)
5. Food -4.5
Food-- good for the sufficient breakfast options
There's more delicious options for restaurants around a km outside the resort (Sinsay Shalom is highly recommended!)

There’s no 4.5 star option so I picked 4.
Dinner options are good inside but not much other fun activity like parties or clubbing (there's a Cafe/Bar called Azul which serves good drinks and coffee, etc (apparently it is more alive over the weekends) — overall more laidback atmosphere and no loud crowds.

The water is warm here and the beach is crystal-clear! Sand is clean, pebbled, but comfortably soft enough. There were a minor encounter with jellyfish for my nephew (it has been raining and quite understable for the season) but otherwise it's a very clean and inviting place to chill.

As a whole the place is highly recommended and we would definitely come back for sure !

Date of stay: November 2024
Trip type: Traveled with family
Thank NORMZZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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