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Oscar A
Valenzuela, Philippines

Expensive but worth it

4.0 of 5 bubblesReviewed May 17, 2024
This is a late post but I just re-opened my trip advisor account so here goes.

We stayed on August 2023 and we booked 3 accommodations. Everyone was super friendly and helpful. All our rooms were had complete toiletries, fully airconditioned, and has working TVs.

Breakfast buffet was included and the selection was quite good. There were a lot of Filipino food but there was no shortage of western choices as well. I especially loved the taho station. Ala carte menu during lunch and dinner needs some improvement with regards to the choices. We loved their take on Humba.

The pool was well maintained and clean and there is a pool bar where you can order drinks and food from. This is the area where we spent most of our time.

The beach is so-so. There were a lot of vendors passing through. There are some watersport activities you can do.

Overall, our stay was wonderful. The only issue we had was when we were incorrectly charged double for some rooms during our check out. We double checked it and they immediately reversed the charges when we pointed out the mistake. This is an expensive resort so be prepared to spend a lot of money for accommodation and food.
Date of stay: August 2023
Trip type: Traveled with family
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Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this review
Responded Jun 6, 2024
Dear oaba09,

Mabuhay!

Thank you for taking time to share your wonderful experience in Acuatico. We are glad to know that you had a comfortable stay and enjoyed our facilities and amenities. Many thanks as well for appreciating our food and drink offerings in Oceano restaurant and Acua Bar.

Your favorable comments have been shared with the whole team and will definitely inspire them to continue providing genuine service at all times.

If there is anything that I can do for you, please do get in touch with me through my e-mail at pvgusi@acuaticoresort.com.ph.

Your Acuatico family will be looking forward to your next visit.


Yours Sincerely,

Patricia V. Gusi
General Manager


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews infinity pool la prima breakfast buffet worth the trip f b water activities hour drive worth the price san juan estancia oceana terraza manila batangas flora resort beach
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Reviewed April 4, 2024

ACUATICO is my go-to place for much needed peace and quiet, rest and quality bonding time with my family. Amazing staff, great food, impressive infinity pool. I love the La Prima facilities and my family always looks forward to the happy hour. I hope there would be more schedules for the beach extravaganza. Thank you, Acuatico, for exerting efforts to make our birthday and anniversary celebrations truly special. I will keep coming back!

Date of stay: March 2024
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank emma liza c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded April 10, 2024

Dear Valued Guest,


Mabuhay!

Thank you for taking time to share your wonderful experience in Acuatico. We are glad to know that we were able to exceed your expectations and that you enjoyed our facilities and amenities.

It is always encouraging for us to know that our guests are satisfied with our services as it is what we strive for everyday. Your Acuatico family will be looking forward to your next visit.


Yours Sincerely,

Patricia V. Gusi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2024

Each visit to Acuatico is better than the last. Though commonly known for its infinity pool and its nice rooms, this resort’s real asset is its staff. Everyone is friendly and seems genuinely happy to be of service. They even go out of their way to grant our requests, including sending to us personal belongings we left behind. Guest experience manager, Jane, quickly responds to our concerns, whether big or small. Alli at the front desk, and resto staff, Camille and Andrea, are always willing to help.

Thoroughly enjoyed dinner al fresco on our last visit, where they had a band and fire dancers for entertainment.

We hope to be back soon!

Date of stay: March 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank May d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded April 10, 2024

Dear Valued Guest,


Mabuhay!

I would like to thank you for taking time to share your valuable thoughts and feedback regarding your stay in Acuatico.

We are very glad to know that you had an overall excellent stay in our resort. Your kind words are very much appreciated and will truly inspire us more to provide the finest and friendliest service as these are what we strive for everyday.

We will always be grateful to guests like you who appreciate not just our facilities but our staff as well, our gem and pride.

Your Acuatico family will always be looking forward to be of service to you.


Yours Sincerely,

Patricia V. Gusi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2024

Though almost all the review is good, i kept my expectations manageable. But i was so surprise in a positive way. The pool is just so inviting & well maintained. Not powder white sand but the water is clean, clear with small pebbless & i even saw small fishes. That's how clean the water is. The room is not that big but kept clean, they have white & soft linen. I love their big & clean bathroom. The food is so delicious with variety of choices. But the best part is their service. They have if not the best, definitely one of the best staff any resort could have. All of them & i mean ALL of them are so respectfull, helpfull & would do everything they can to assist you. Thank you for making our stay & travel worthwhile. Will definitely come back.

Room tip: If you want a bigger room, book in their La Prima wing.
Date of stay: March 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Wander25267619730
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded April 10, 2024


Dear Wander25267619730,


Mabuhay!

Thank you for sharing your wonderful experience with us. Your recognition of the unparalleled service of our staff has been shared to the whole team which made them feel elated and motivated even more.

It is our sincere commitment to provide premium leisure experience and complete satisfaction to all our guests and we will be delighted to welcome you back in the near future.


Yours Sincerely,

Patricia V. Gusi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2024

Resort staff & crew are very professional.

The resort is due for renovation and make-over (ain't cheap to stay in this resort). The general manager should consider keeping the resort competitive (world-class standard). Employee benefits such as educational assistance & better medical/health coverage are worthwhile investments too.

Should preserve the beauty of the beaches & its waters. Was there, "Hugom beach," in '88 when it was just a quiet fishing village - found it as the best 'white' sandy beach accessible by land (then) . Although the landscape have change, the locals retained their friendly and pleasant ways. Love the people of San Juan. Thank you!

Date of stay: February 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Road53296946845
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded February 26, 2024

Dear Road53296946845,


Mabuhay!

I would like to thank you for taking time to share your valuable thoughts regarding your recent stay in Acuatico.

We do appreciate your honest feedback and rest assured that we have taken into consideration your concern as reflected in our continuous effort to improve our facilities and services.

Our entire team will be looking forward to be of service to you on your next visit. If there is anything that I can do for you, please do get in touch with me through my e-mail at pvgusi@acuaticoresort.com.ph.


Yours Sincerely,

Patricia V. Gusi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2024 via mobile

Customer service is definitely 5 stars. Everyone was friendly, accomodating and fast. The room rate came with breakfast and dinner buffets. OK food choices . well worth the money you spend. The only complain I have which is very minor is the shower. Very very small. We stayed at the casa b beach front.

Room tip: Hard to get booking for the beachfront casa as there are only 2.
Date of stay: January 2024
Trip type: Traveled as a couple
Thank 90mylap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded January 22, 2024

Dear 90mylap,


Mabuhay!

Thank you for choosing to stay with us. We are glad to know that we were able to deliver to your expectations and many thanks for recognizing and appreciating the staff who made sure that everything is seamless throughout your stay. We are happy to know that you appreciated our sumptuous food offerings in Oceano restaurant.

It is our sincere commitment to provide premium leisure experience and complete satisfaction to all our guests and we will be delighted to welcome you back in the near future.


Yours Sincerely,


Patricia V. Gusi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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