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Road53296946845

Beautiful people

3.0 of 5 bubblesReviewed Feb 24, 2024
Resort staff & crew are very professional.

The resort is due for renovation and make-over (ain't cheap to stay in this resort). The general manager should consider keeping the resort competitive (world-class standard). Employee benefits such as educational assistance & better medical/health coverage are worthwhile investments too.

Should preserve the beauty of the beaches & its waters. Was there, "Hugom beach," in '88 when it was just a quiet fishing village - found it as the best 'white' sandy beach accessible by land (then) . Although the landscape have change, the locals retained their friendly and pleasant ways. Love the people of San Juan. Thank you!
Date of stay: February 2024
Trip type: Traveled with family
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this review
Responded Feb 26, 2024
Dear Road53296946845,

Mabuhay!

I would like to thank you for taking time to share your valuable thoughts regarding your recent stay in Acuatico.

We do appreciate your honest feedback and rest assured that we have taken into consideration your concern as reflected in our continuous effort to improve our facilities and services.

Our entire team will be looking forward to be of service to you on your next visit. If there is anything that I can do for you, please do get in touch with me through my e-mail at pvgusi@acuaticoresort.com.ph.

Yours Sincerely,

Patricia V. Gusi
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      All reviews infinity pool la prima breakfast buffet worth the trip f b water activities hour drive worth the price san juan estancia oceana terraza manila batangas flora resort beach
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      26 - 31 of 630 reviews
      Reviewed January 15, 2024 via mobile

      Customer service is definitely 5 stars. Everyone was friendly, accomodating and fast. The room rate came with breakfast and dinner buffets. OK food choices . well worth the money you spend. The only complain I have which is very minor is the shower. Very very small. We stayed at the casa b beach front.

      Room tip: Hard to get booking for the beachfront casa as there are only 2.
      Date of stay: January 2024
      Trip type: Traveled as a couple
      Thank 90mylap
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded January 22, 2024

      Dear 90mylap,


      Mabuhay!

      Thank you for choosing to stay with us. We are glad to know that we were able to deliver to your expectations and many thanks for recognizing and appreciating the staff who made sure that everything is seamless throughout your stay. We are happy to know that you appreciated our sumptuous food offerings in Oceano restaurant.

      It is our sincere commitment to provide premium leisure experience and complete satisfaction to all our guests and we will be delighted to welcome you back in the near future.


      Yours Sincerely,


      Patricia V. Gusi
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed January 3, 2024

      I recently had the pleasure of experiencing Acuatico La Prima Beach Resort, staying in the La Prima King Suite and La Prima Twin. My intention is to provide you with valuable insights that will enhance your future beach resort experience.

      The Good:

      Customer Service - 5/5: The Acuatico La Prima Beach Resort team is dedicated to making your stay extraordinary. A special mention goes to Jane, Queency, and Lani, who consistently delivered exceptional service and made us feel like cherished guests throughout our stay.

      Cleanliness - 4.9/5: The resort maintains high hygiene standards, ensuring that rooms are clean and well-maintained, contributing to a comfortable and worry-free stay.

      Travel Time - 4.8/5: The resort's strategic location, just a 4-hour drive from Metro Manila, makes it an inviting choice for those seeking a quick getaway. The convenience of reaching this serene destination is certainly a plus.

      Room Comfort - 4.8/5: The La Prima King Suite and La Prima Twin rooms are thoughtfully designed, offering ample space and meticulous attention to detail. The view from the Suite is a highlight worth mentioning.

      Room for Improvement:

      Now, let's address some areas where there is room for improvement:

      Food - 4.8/5: While the Happy Hour experience at the Intimo bar is delightful, and the buffet breakfast provides various options, specifying allergen information for the food would significantly enhance the dining experience. Additionally, some improvements are needed in the Intimo bar, such as installing an elevator for the convenience of senior citizens and PWD guests.

      Room Comfort - 4.6/5: The shower pressure and heater may require improvement as they heat slowly. Furthermore, while enjoyable, the Jacuzzi could benefit from reconditioning, as some buttons and the shower function were not functioning during my stay. If you plan on staying in the La Prima King Suite, exercise caution, especially for senior citizens and PWD guests, as there are steep and numerous steps to navigate.

      Amenities - 4.5/5: While the gym facilities and pool are excellent, some water activities could benefit from further updates to enrich the overall experience. The availability of the massage bundled with the room depends on the manager's schedule, which may require more streamlined coordination to ensure guests can fully maximize this offering. One notable enhancement that could significantly elevate the guest experience would be the addition of gym instructors or assistants. This would provide valuable guidance and support to guests using the gym facilities, ensuring they make the most of their workouts while maintaining safety and proper technique.

      The Just OK:

      WIFI - 4.5/5: The resort's Wi-Fi connection is commendable, boasting a speed of 180Mbps upload and 170Mbps download. However, it would be better if the coverage and access points were broader, especially in pool areas, to provide a seamless connectivity experience for all guests.

      Tip: To enhance your stay, consider coordinating with Jane, who can assist with additional towels, slippers, and better scheduling to ensure your comfort and convenience during your visit. Jane's support can truly make a difference in your overall experience at Acuatico La Prima Beach Resort.

      In conclusion, our stay at Acuatico La Prima Beach Resort was undoubtedly a memorable experience, with strengths in customer service, room comfort, and overall cleanliness. While there are areas with room for improvement, such as food and amenities, the team's dedication to surpassing guest expectations is evident in every aspect of the experience. As you plan your beachfront getaway, consider these insights to maximize your stay.

      Room tip: To enhance your stay, consider coordinating with Jane, who can assist with additional towels, slippers, and better scheduling to ensure
      Date of stay: December 2023
      • Trip type: Traveled with family
        • Value
        • Location
        • Service
      2  Thank welprayer
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded January 9, 2024

      Dear welprayer,


      Mabuhay!


      Thank you for sharing your experience with us. We are happy to know that you had a memorable stay in La Prima Wing together with your family.

      We do appreciate your honest and favorable comments specifically on food, room comfort, overall cleanliness and customer service. Thank you for recognizing the staff who made sure that everything will be seamless throughout your stay. Please be assured that we have taken into consideration your concerns on the improvement of our amenities including wifi connection.

      In Acuatico, we aim to provide premium leisure experience and complete satisfaction to all our guests. The entire team will be looking forward to be of service to you on your next visit. If there is anything that I can do for you, please do get in touch with me through my e-mail at pvgusi@acuaticoresort.com.ph.


      Yours Sincerely,

      Patricia V. Gusi
      General Manager


      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed December 30, 2023 via mobile

      It is our second time here and i must say that we had a wonderful vacation during our stay. Food is great and also the staff! Special mention to Andrea, Justine (lifeguard, Jeff and Melvin and Raffy! Professional and attentive crew! Thank you!

      Date of stay: December 2023
      Trip type: Traveled with family
      Thank Diegomaglaya
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded January 8, 2024

      Dear Diegomaglaya,

      Mabuhay!

      It is our pleasure to welcome you back to Acuatico. We are glad to know that once again we were able to exceed your expectations and that you enjoyed our premium facilities and special food offerings. Many thanks for commending and recognizing our staff who continuously delight our guests.

      If there is anything that I can do for you, please do get in touch with me through my e-mail at pvgusi@acuaticoresort.com.ph.

      Have a prosperous New Year and warmest regards from Your Acuatico family.


      Yours Sincerely,


      Patricia V. Gusi
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed December 23, 2023

      An excellent 3-4 Star resort for the area. Facilities, amenities and accommodations are definitely a strong 3-star by international standards. But what makes it closer to a 4-star are its two exceptional distinctions: first is its good food in terms of taste, presentation and variety, and second and most exceptional is its outstanding 'palm-to-the-chest mabuhay' service! From Joseph the porter, Queency at the front desk, Adrian at housekeeping, to Cesar the lifeguard, the staff are all well-trained, warm, personal and professional! Kudos to bartender Raffy and dining staff Camille, Ronald, Nicole with team leader Flora. Congratulations and keep up the great management job Kimpsey! To be thorough, while the common areas are more or less wheel-chair friendly with ramps and an elevator, the rooms themselves are not, with steps up to the bed area and/or bathroom which made it difficult for our 94 year-old mother. Nevertheless, on the whole a repeatable and recommendable experience.

      Date of stay: November 2023
      • Trip type: Traveled with family
        • Value
        • Location
        • Service
      Thank effenzee
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded December 23, 2023

      Dear effenzee,


      Mabuhay!

      Thank you for choosing to stay with us. It was our pleasure to be of service to you and your family. We are glad to know that we were able to deliver to your expectations and appreciate your way of recognizing the staff who made sure that everything will be seamless throughout your stay.

      It is always encouraging for us to know that our guests are satisfied with our services as it is what we strive for everyday. If there is anything that I can do for you, please do get in touch with me through my e-mail at pvgusi@acuaticoresort.com.ph.

      We look forward to your next visit and we wish you the best of the Holiday Season.



      Yours Sincerely,

      Patricia V. Gusi
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed December 11, 2023

      Great service and we will definitely go back to Acuatico.
      Staff are very accommodating ang have always been checking on us.
      Mabuhay. Mabuhay. Mabuhay greetings has been embedded to us.
      LOVE IT!

      LA PRIMA is highly recommended!

      Date of stay: December 2023
      Trip type: Traveled with family
      Review collected in partnership with this hotel
      Thank brianzenarosa
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Patricia Gusi, General Manager at Acuatico Beach Resort, responded to this reviewResponded December 23, 2023

      Dear brianzenarosa,


      Mabuhay!

      Thank you for taking the time to share with us your wonderful experience. We are glad to know that you had a comfortable stay and enjoyed our facilities and amenities.

      Your kind words are very much appreciated and we will always be grateful to guests like you who appreciate not just our facilities but our staff as well, our gem and pride.

      Your Acuatico family will be looking forward to your next visit.

      Have a joyful Christmas!


      Yours Sincerely,

      Patricia V. Gusi
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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