I recently had the pleasure of experiencing Acuatico La Prima Beach Resort, staying in the La Prima King Suite and La Prima Twin. My intention is to provide you with valuable insights that will enhance your future beach resort experience.
The Good:
Customer Service - 5/5: The Acuatico La Prima Beach Resort team is dedicated to making your stay extraordinary. A special mention goes to Jane, Queency, and Lani, who consistently delivered exceptional service and made us feel like cherished guests throughout our stay.
Cleanliness - 4.9/5: The resort maintains high hygiene standards, ensuring that rooms are clean and well-maintained, contributing to a comfortable and worry-free stay.
Travel Time - 4.8/5: The resort's strategic location, just a 4-hour drive from Metro Manila, makes it an inviting choice for those seeking a quick getaway. The convenience of reaching this serene destination is certainly a plus.
Room Comfort - 4.8/5: The La Prima King Suite and La Prima Twin rooms are thoughtfully designed, offering ample space and meticulous attention to detail. The view from the Suite is a highlight worth mentioning.
Room for Improvement:
Now, let's address some areas where there is room for improvement:
Food - 4.8/5: While the Happy Hour experience at the Intimo bar is delightful, and the buffet breakfast provides various options, specifying allergen information for the food would significantly enhance the dining experience. Additionally, some improvements are needed in the Intimo bar, such as installing an elevator for the convenience of senior citizens and PWD guests.
Room Comfort - 4.6/5: The shower pressure and heater may require improvement as they heat slowly. Furthermore, while enjoyable, the Jacuzzi could benefit from reconditioning, as some buttons and the shower function were not functioning during my stay. If you plan on staying in the La Prima King Suite, exercise caution, especially for senior citizens and PWD guests, as there are steep and numerous steps to navigate.
Amenities - 4.5/5: While the gym facilities and pool are excellent, some water activities could benefit from further updates to enrich the overall experience. The availability of the massage bundled with the room depends on the manager's schedule, which may require more streamlined coordination to ensure guests can fully maximize this offering. One notable enhancement that could significantly elevate the guest experience would be the addition of gym instructors or assistants. This would provide valuable guidance and support to guests using the gym facilities, ensuring they make the most of their workouts while maintaining safety and proper technique.
The Just OK:
WIFI - 4.5/5: The resort's Wi-Fi connection is commendable, boasting a speed of 180Mbps upload and 170Mbps download. However, it would be better if the coverage and access points were broader, especially in pool areas, to provide a seamless connectivity experience for all guests.
Tip: To enhance your stay, consider coordinating with Jane, who can assist with additional towels, slippers, and better scheduling to ensure your comfort and convenience during your visit. Jane's support can truly make a difference in your overall experience at Acuatico La Prima Beach Resort.
In conclusion, our stay at Acuatico La Prima Beach Resort was undoubtedly a memorable experience, with strengths in customer service, room comfort, and overall cleanliness. While there are areas with room for improvement, such as food and amenities, the team's dedication to surpassing guest expectations is evident in every aspect of the experience. As you plan your beachfront getaway, consider these insights to maximize your stay.