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Reviews (3,537)
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Reviewed 4 weeks ago

Let me start this review by saying that the Hyatt Ziva is incredible! My husband and I just recently stayed for five days to celebrate our 10th wedding anniversary. After a quick and easy check-in, we made it to our room to find they had decorated our door for our anniversary. We had a standard king room that was clean, spacious, and a modern design. The bathroom is all marble, and some might enjoy the fact that it has double sinks, a tub, shower, and a private toilet area.

The resort is spacious and extremely clean. They have a large main pool with a swim-up bar. Behind it is a pool more geared to those with kids because it included a volleyball net and basketball hoop. There was adequate seating (with shade) at both pools, so we didn't feel like we needed to rush down there at 7 am to reserve our seats. Close to the pool there is the Calypso bar and restaurant and a jerk chicken shack, along with restrooms. The beach area is small, but clean with plenty of chairs. Our only complaint is that the water had a lot of seaweed. For those of you who are environmentally conscientious, the resort does not use any plastic straws.

The food was excellent. We ate at the buffet in the morning and a couple of the nights for dinner. They have a theme each night for dinner. For example, one night was Jamaican night with any kind of seafood you can think of. We also ate at the Italian restaurant, which was excellent. We frequented the coffee/sweets shop called Bitez, which had a chocolate fountain, candy, pastries, and sweets all day, everyday.

The shows in the evening were very entertaining. We saw reggae bands, a fire breather, singers, etc. They have a great outdoor seating area with a bar so you can comfortably watch the shows. Servers make sure you never have an empty glass.

We can't say enough about their staff. Everyone was hospitable and went above and beyond to make our stay memorable. Their staff members work extremely hard, so my suggestion would be to tip generously! They deserve it! What we enjoyed at this resort is that there wasn't a hierarchy for the guests. We have stayed in other resorts in the Caribbean that have "club levels" for those who pay more or "private areas" for only those "club members." Not the case here. The resort is connected to the Hyatt Zilara,which is the all adult side. You can go over there to swim and eat, etc, but we didn't.

We have traveled to several islands in the Caribbean and this is by far our favorite stay. You will not regret staying here. We didn't do any excursions because sitting by the pool was enough for us.

  • Stayed: July 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank JMMMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 2 weeks ago

Dear JMMMW,

Thank you for choosing Hyatt Ziva and Zilara Rose Hall to host your recent vacation, and especially for taking the time to share with us your FIVE-STAR review!

We are delighted to know you received an outstanding level of service from our colleagues at our All-Inclusive Resort, as we do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon.

Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Rose Hall colleagues, we would love to have the opportunity to host you again soon.


“With Service from the Heart”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Best Place I have ever stayed in Jamaica! Customer Service was everything from the food, drinks, breakfast, lunch, dinner, room service and everything in between. I Loved it! Would definitely go back again!

  • Stayed: July 2018, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank metta707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 2 weeks ago

Dear Metta707,

Thank you for choosing Hyatt Ziva and Zilara Rose Hall to host your recent vacation, and especially for taking the time to share with us your FIVE-STAR review!

We are delighted to know you received an outstanding level of service from our colleagues at our All-Inclusive Resort, as we do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon.

Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Rose Hall colleagues, we would love to have the opportunity to host you again soon.


“With Service from the Heart”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Hyatt Ziva is amazing for so many reasons. My family and I have been staying at this property since it was the Ritz and the number one factor in us returning to try out the Hyatt is Vishal Vaswani. We are so glad we returned because Hyatt Ziva goes above and beyond expectations. Vishal always treats us like family when we return to this property. The rooms are really amazing. We have stayed in other properties in Jamaica and this one far exceeds expectations. The rooms are clean and modern. There is not a single restaurant we went to that we did not thoroughly enjoy the food. Jamaica is known for being on

  • Stayed: June 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Brooke K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 2 weeks ago

Dear Brooke K,

Thank you for choosing Hyatt Ziva and Zilara Rose Hall to host your recent vacation, and especially for taking the time to share with us your FIVE-STAR review!

We are delighted to know you received an outstanding level of service from our colleagues at our All-Inclusive Resort, as we do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon.

I will personally commend Vishal on the service he meted out to you.

Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Rose Hall colleagues, we would love to have the opportunity to host you again soon.


“With Service from the Heart”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

9 restaurants, a sports bar, a 24/7 bakery, lovely staff (Demetrius!!), comfy and luxurious bed, very clean, nice cocktails! and especially you feel safe! we had a great time!! honeymooners go for it!!

  • Stayed: August 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank LOUKIA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 2 weeks ago

Dear Loukia A,

Thank you for choosing Hyatt Ziva and Zilara Rose Hall to host your recent vacation, and especially for taking the time to share with us your FIVE-STAR review!

We are delighted to know you received an outstanding level of service from our colleagues at our All-Inclusive Resort, as we do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon.

I will personally commend Demetrius on the service meted out to you.

Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Rose Hall colleagues, we would love to have the opportunity to host you again soon.


“With Service from the Heart”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Hyatt Ziva Zilara is a not notch resort for everyone. If your planning for the family and can stay on the Ziva Side. Planning for couples stay on the Zilara side. Food options were great and a big variety of options. Staff were great and the rooms and grounds are absolutely beautiful. Highly recommended and I shall return. Very close to the Montego Bay airport as well.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank Stylin68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 2 weeks ago

Dear Stylin68,

Thank you for choosing Hyatt Ziva and Zilara Rose Hall to host your recent vacation, and especially for taking the time to share with us your FIVE-STAR review!

We are delighted to know you received an outstanding level of service from our colleagues at our All-Inclusive Resort, as we do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon.

Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Rose Hall colleagues, we would love to have the opportunity to host you again soon.


“With Service from the Heart”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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