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Reviews (848)
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All reviewslive musicgurney housegarden viewduplex roomheritage propertyshuttle servicerestaurant stafftill pmexcellent staybuffet breakfast and dinnerexcellent propertycourteous staffold world charmbon firefood is excellentevery eveningdrop service
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Reviewed 1 April 2018 via mobile

We had stayed here for 1 night and were provided room on thr lower basement facing the fountain. The hotel is located a bit in the quiet area but not very far from the famous Mall road. Complimentary shuttle service is provided by the hotel but sometimes it may take quite a long time depending on the availability and mall road traffic. The room decor was good and had necessary toiletries supplied. The location of the hotel gives a good view of Naini Lake. In night, they had in-house singer who sung some old melody songs and was apt with the atmosphere.
However, I felt there was a misplacement of bonfire zone since it was kept near the restaurant than being around the zone of singer for people to enjoy bonfire and music at same time.
The food was good at the restaurant but felt it's slightly over-priced.
Wifi service although complimentary but never worked during our stay. They have in-house spa as well but the charges are on higher side!
Overall it was a good stay considering the view and the location.

Stayed: March 2018, traveled with family
Thank schandak83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeisureHotelsGroup, Manager at The Naini Retreat, responded to this reviewResponded 16 April 2018

Dear Guest
Greetings from The Naini Retreat ( Nainital ) & Sincere Thanks for your gr8 words .

Thank you for choosing to stay with us at The Naini Retreat , Nainital and taking your precious time to rate us.

We are pleased to know about your stay experience at our Heritage property . A positive guest feedback is very important for our team, as we take each of your comments into consideration in order to serve you with the best of hospitality at all times. Your positive sentiments have been communicated to entire team which will motivate them to touch even higher level of excellence.

Our focus is to anticipate your needs & not only meet but exceed them with each area of the Resort . We are determined to take our service standards to the next level.

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 28 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

We constantly endeavour to make your stay memorable and the team and I look forward to welcoming you back soon.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018

The property is well located at a little far from mall road but hotel has own arrangement for free pick-up/drop facility for mall road. Very nice rooms and great view from entire property. Food is great and staff is very helpful. This property is not very attractive for kids...

Room Tip: Try for balcony rooms.
  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Ravi_Taneja_Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeisureHotelsGroup, Manager at The Naini Retreat, responded to this reviewResponded 16 April 2018

Dear Guest
Greetings from The Naini Retreat ( Nainital ) & Sincere Thanks for your gr8 words .

Thank you for choosing to stay with us at The Naini Retreat , Nainital and taking your precious time to rate us.

We are pleased to know about your stay experience at our Heritage property . A positive guest feedback is very important for our team, as we take each of your comments into consideration in order to serve you with the best of hospitality at all times. Your positive sentiments have been communicated to entire team which will motivate them to touch even higher level of excellence.

Our focus is to anticipate your needs & not only meet but exceed them with each area of the Resort . We are determined to take our service standards to the next level.

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 28 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

We constantly endeavour to make your stay memorable and the team and I look forward to welcoming you back soon.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 March 2018

I am glad I choose this place for a 2 day trip. It's beautiful in every aspect. Very quick check-in, prompt and friendly team. Most importantly, this hotel has a unique heritage theme and it enhances the experiences. Very well maintained and big property, slightly away from the town but very serene and peaceful. Food was excellent. A live music/singer, bonfire helps you spend quality time in the evenings.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Service
Thank Pradeep K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeisureHotelsGroup, Manager at The Naini Retreat, responded to this reviewResponded 31 March 2018

Dear Guest
Greetings from The Naini Retreat ( Nainital ) & Sincere Thanks for your gr8 words .

Thank you for choosing to stay with us at The Naini Retreat , Nainital and taking your precious time to rate us.

We are pleased to know about your stay experience at our Heritage property . A positive guest feedback is very important for our team, as we take each of your comments into consideration in order to serve you with the best of hospitality at all times. Your positive sentiments have been communicated to entire team which will motivate them to touch even higher level of excellence.

Our focus is to anticipate your needs & not only meet but exceed them with each area of the Resort . We are determined to take our service standards to the next level.

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 28 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

We constantly endeavour to make your stay memorable and the team and I look forward to welcoming you back soon.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 March 2018

We had a duplex room , which meant that there were two separate single beds for our 2 little girls (aged 8 and 11). The room below (for adults) wasn't bad as well. There was a lovely alcove and a window with that overlooking the garden which made our mornings fantastic with the sun streaming in!! The food was excellent - our kids and even us don't like very spicy food and the chef ensured that we got what we wanted. The staff was very courteous and polite and attentive. The hotel has live music and bonfire in the evening everyday, right outside the restaurant. This was very convenient and the children and my wife and I had great fun - made great friends while sipping a single malt in front of the fire!!! The only slight problem is the approach to the hotel - the road is a bit curvaceous and labyrinthine but not so bad!!! Also, for older people and for people who have difficulty walking, the number of steps that one has to navigate in the hotel might prove to be a bit of a problem. We came from Delhi and took a Shatabdi train and then a taxi from Kathgodam (prepaid), so we had absolutely no problem. It was much better than driving from Delhi to Nainital. Overall, the property location is very good and the views of the lake in the day time and the mountain lights at night is breathtaking! We are coming back again for sure!!!!

Room Tip: Choose the duplex room if travelling with two kids in the ages of 5 years to 15 years
  • Stayed: March 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank 591varun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeisureHotelsGroup, Manager at The Naini Retreat, responded to this reviewResponded 31 March 2018

Dear Guest
Greetings from The Naini Retreat ( Nainital ) & Sincere Thanks for your gr8 words .

Thank you for choosing to stay with us at The Naini Retreat , Nainital and taking your precious time to rate us.

We are pleased to know about your stay experience at our Heritage property . A positive guest feedback is very important for our team, as we take each of your comments into consideration in order to serve you with the best of hospitality at all times. Your positive sentiments have been communicated to entire team which will motivate them to touch even higher level of excellence.

Our focus is to anticipate your needs & not only meet but exceed them with each area of the Resort . We are determined to take our service standards to the next level.

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 28 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

We constantly endeavour to make your stay memorable and the team and I look forward to welcoming you back soon.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 March 2018 via mobile



SERVICE-Extremly courteous service starting from from front desk to gatekepper...room boy...resturant staff everyone....each was polite and generous....
Though a few things like absence of dental kit in bathroom....and service was a little slow with requiring to call multiple times for any request
Food-
Breakfast spread is aussum and lavish to say the least...it had paranthas...south indian...breadtoast ..egg to ordee...juices...continental.poori sabji/chole bhature/khasta kachori( the best khasta kachori i have had in my life)....
Best part is one can have their breakfast in open garden outside having a scenic view of lake and mountains...
We had ala carte dinner once it was good but a little to expensive cost for 2 will be close to 1500 w/o drinks
They had bonfire with buffet but it costed 2200 for 2 w/o drinks a little too high on cost hence we gave it a skipp....if they could revive their menu to be little more cost effective more people will prefer eating in there ....
BEST to book it with breakfast and dinner as it cost less
Stay- I booked this hotel seeing its 1 out 0f 50 hotel in nainital on tripadvisor....so i am writing this review mainly to contribute towards trip advisor rankings of hotels as they are so much of a help when planning a trip....
So had a mixed emotions when seeing my room..they room had an aussum view and a garden area outside though garden areaa which to me doesnt make much sense as it gets mixed with common area..room size was a bit small...it had tea/ coffe making facility...almirah and bathroom( w/0 bathtub)

Stayed: March 2018, traveled as a couple
Thank Anmol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeisureHotelsGroup, Manager at The Naini Retreat, responded to this reviewResponded 31 March 2018

Dear Guest
Greetings from The Naini Retreat ( Nainital ) & Sincere Thanks for your gr8 words .

Thank you for choosing to stay with us at The Naini Retreat , Nainital and taking your precious time to rate us.

We are pleased to know about your stay experience at our Heritage property . A positive guest feedback is very important for our team, as we take each of your comments into consideration in order to serve you with the best of hospitality at all times. Your positive sentiments have been communicated to entire team which will motivate them to touch even higher level of excellence.

Our focus is to anticipate your needs & not only meet but exceed them with each area of the Resort . We are determined to take our service standards to the next level.

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 28 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

We constantly endeavour to make your stay memorable and the team and I look forward to welcoming you back soon.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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