I booked a family room for three ppl from their official website and made fully payment one month before our arrival, and when we arrived, the reception staff brought us to a deluxe standard room which was originally for two passengers with an extra bed in it.
I was so surprised since the photo in their website shows family room does not look like this. So I asked reception what happened, all staff in reception has no idea. They call the office to find out, I have to wait in the lobby for around 10min for the staff from office come to explain to me.
It turns out that about 3days before my departure that office--sea explorers- send me an email says unfortunately due to a double booking so I don’t get the family room and all family room are booked and I only got a deluxe standard room.
Somehow this email is in my junk box so that I didn’t receive it.
So this was it, after 27days I made my fully payment , 3 days before my departuer they send me an email say oh sorry we don’t have that room any more~
Well I guess that everyone can make mistake , so I accepted the apology of the staff and just took that room. After whole night flight we were all exhausted. At least the view of resort still looks nice.
But after 5 night, I have to say that it is really small, uncomfortable and inappropriate for three adults to live in. No mention the AC sometimes was not working and toilet water tank was leaking from the second day.
Then comes to the story of our fun diving.
When I book the accommodation, I also booked 1 pax OWD course for my friend, and fun dives for me and my husband. I had already told the sea explorers staff that our diving level are professional and with 900+ dives.
The OWD course was good, professional instructor and very happy learning experience.
However, when it comes to fun dive. I don’t know was it because that day the dive center was too busy or what. After signed up, I was waiting in front of the dive center for around 1 hour to meet my dive master.
I could see all local dive guides were running back and forth just coming back from last dive and change gears etc.
But till my diving boat was about to leave, our dive guide didn’t find out that he was missing two of his clients. Because that no one told me who should be my dive guide and when we should go to boat during that one hour!
I used to work in a dive center in Indonesia for one year, in peak season, my dive center can have max 70 divers in a single dive schedule. This dive center can take about max 35 guests in total and I don’t understand how they run their dive business like this . Organization of hotel and dive center is total a mess, and definitely does not match the price.
In the end , I still have to pay that extra bed fee in my room which was originally due to their fault.
I will never recommend this resort to anyone and more people can know this resort better.
At last I was arrive in 2019 Oct, not May 2020 since Trip advisor only gave me this option in the list.